Triton Cycles Reviews

4.6 Rating 4,060 Reviews
89 %
of reviewers recommend Triton Cycles
4.6
Based on 4,060 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Read Triton Cycles Reviews
Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

Write Your review

Tell us how Triton Cycles made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Triton Cycles 5 star review on 5th August 2020
Alvin
Triton Cycles 5 star review on 17th June 2020
Nick
Triton Cycles 5 star review on 11th June 2020
Christofer
Triton Cycles 5 star review on 5th June 2020
Paul
Triton Cycles 5 star review on 3rd June 2020
Anonymous
Triton Cycles 5 star review on 2nd June 2020
Poullaouec
Triton Cycles 4 star review on 2nd June 2020
Michaël
67
Anonymous
Anonymous  // 01/01/2019
Okay i allready made a review an google so let me copy Paste it, because I’m too lazy: So I'm native french/german so please excuse my grammar... I was on the search after a specific bike: GT Grade Carbon Carbon Expert 2020 /Colour Jade so with the help of google i found triton cycle and they got pretty amazing price and deals, especially if you don't have to pay the VAT in the UK, which is with 20% pretty high compare to Swiss MwSt -> 7.7%. so i wanted to order the bike (check my printscreen) but I had 2 question about the right frame size and the VAT return. Unfortunately and like the other reviewer said before, they're not reachable on the phone and didnt answer my 2 mails... so i wasn't sure if its a scam or not and I didnt ordered the bike. and then i started to read the review and check about reddit, you know stuff you do, to be sure about a firm. after a week or two, i decided "fuck it" i'll pay with the credit card and if i don't get the good, then mastercard will reimburse my purchase. but then the bike i wanted GT Grade Carbon, wasn't anymore available and I was kind of piss of myself and mad because i didnt get any answer. After that i thought okay, so they're real and have a stock and the online shop is somehow connected to the stocks, so i dediced again to give it a try with the: cannondale topstone carbon 105 which is pretty similar from the spec and geometry i just like the frame more from the GT. so let me make the story short: I ordered the bike on 21. May and received it on 28. may see the print screen (Triton and TNT). -> thats just a week and I'm living in Switzerland and with the borders regulation with corona it's pretty fast! so what i want to tell is -> maybe the communication is bad but the service and price is GREAT! thanks guys i'm really happy with my purchase! i gove Triton cycle just 4 Star out of 5 because the lack of communication. with better communication i would have give them 5 Stars.
Triton Cycles 4 star review on 2nd June 2020 Triton Cycles 4 star review on 2nd June 2020
Helpful Report
Posted 3 years ago
Delivery-boy dumped my expensive fork on the street! (Our house is exact 70 m from the street) Delivery boy was probably tired!
Helpful Report
Posted 3 years ago
I have had 4 bikes from Triton Cycles over the years, and they have always provided a good service. They attended to warranty problem with a KS seat post very well and that was close to the end of its warranty. Recommended.
Helpful Report
Posted 3 years ago
The grips were great and the price was competitive. Took a while to arrive but it was during lockdown so to be expected.
Helpful Report
Posted 3 years ago
Améliorer le suivi de la commande
Helpful Report
Posted 3 years ago
Because of the lockdown situation the dispatch time is much longer. But for me the bike was delivered after 3 weeks in perfect condition. It is unfortunate that you have to wait that long but taking the circumstances into account Triton cycles cannot change much about it. During the waiting the communication was excellent, I always received an answer within 24hours. All with all I would recommend to order via Triton cycles.
Helpful Report
Posted 3 years ago
My order arrived within the time frame I was given when I placing the order.
Helpful Report
Posted 3 years ago
I would have given it good... but the delivery service that you used was very poor and irresponsible.
Helpful Report
Posted 3 years ago
Première commande sur ce site. Choisi pour le prix compétitif de l'article. Je n'ai lu qu'après les appréciations des différents acheteurs. J'étais un peu inquiet mais m'a commande a été livré 10 jours plus tard avec un jour férié. Donc, ne vous fiez pas à ce que vous pouvez lire.
Helpful Report
Posted 3 years ago
I am satisfied with the product ordered and the service provided by Triton Cycles. However, it takes as much time to travel from England to the neighboring city in France as from this city to my home (12 km) so Chronopost is really to be avoided.
Helpful Report
Posted 3 years ago
Good prompt service. Just a tad niffed that there had been no reply to my message/query - regarding no check strap on the retaining pin that interfaces with the bike bracket. Regards. Michael
Helpful Report
Posted 3 years ago
Delivery was not as prompt. However excellent value for money. Can not complain I am happy. Thanks guys
Helpful Report
Posted 3 years ago
The delivery company managed to damage items on the way to me but Triton sorted out replacement parts no bother and sent to me. Have used several times before with no probs including buying a whole bike. Just thought that was worth giving a review based on their good response to problems this time round.
Helpful Report
Posted 3 years ago
Great service
Helpful Report
Posted 3 years ago
Already reviewed via google, however, I'm generally happy with my order from Triton, under the circumstances it came in good time, well packed and the communication I had with them was good.
Helpful Report
Posted 3 years ago
Fast and affordable. Thanks.
Helpful Report
Posted 3 years ago
Good competitive prices, no issues during the order process and was kept up to date on my parcel delivery at multiple stages. Delivery was through DPD and took 4 working days, which I was happy with considering expected delays due to covid.
Helpful Report
Posted 3 years ago
I ordered a cannondale topstone from Triton as they had 15% off. Delivery said between 6th and 19th of may. I did email them to ask if they could expedite the delivery to which they didnt reply. However I had the bike on tbe 5th. A day early. I was a bit worried after reading a few reviews but it was unwarranted. Would use again but would have liked some confirmation that they had recieved my email.
Helpful Report
Posted 3 years ago
I admit, I was very afraid that this could be a scam, as some suggested here. But NO, it's NOT like that at all! It's probably just a small family business / store, and things aren't moving at all fast. It took almost 2 weeks from the time of payment until someone told me that the order was ready to ship. During all that time, not even an answer from anyone. From the moment of shipment I received the package by DPD in 3 days, everything is OK, the products are in perfect condition. In the end I am very happy. If your needs are urgent in any way, this is probably not the place to buy. Otherwise, they have very good prices, I fully recommend.
Helpful Report
Posted 3 years ago
I admit, I was very afraid that this could be a scam (as some hinted here), BUT NO, IT'S NOT AT ALL! It's just a small family business store ( I guess) and things are not moving fast. It took almost 2 weeks from the time of payment until someone told me that my order is ready to ship. In between no single answer. But after the dispatch, in 3 days I receive my package by DPD, all well, items in mint condition, so everything ended fine and I'm happy :) If your needs are urgent in any way, this is probably not the place to buy. Otherwise they have very good prices.
Helpful Report
Posted 3 years ago
Triton Cycles is rated 4.6 based on 4,060 reviews