Triton Cycles Reviews

4.6 Rating 4,060 Reviews
89 %
of reviewers recommend Triton Cycles
4.6
Based on 4,060 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Read Triton Cycles Reviews
Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

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Triton Cycles 5 star review on 5th August 2020
Alvin
Triton Cycles 5 star review on 17th June 2020
Nick
Triton Cycles 5 star review on 11th June 2020
Christofer
Triton Cycles 5 star review on 5th June 2020
Paul
Triton Cycles 5 star review on 3rd June 2020
Anonymous
Triton Cycles 5 star review on 2nd June 2020
Poullaouec
Triton Cycles 4 star review on 2nd June 2020
Michaël
67
Anonymous
Anonymous  // 01/01/2019
You have to know in detail the correct dimension and name of what to buy, don't trust the pictures. The dispach to Norway was swift and EXPENSIVE. A van came exclusively to my house with the a little parcel. That is not good enough for cyclist, to much emission! Find a more enviromental way! The customer support is OK! Torbjørn
Helpful Report
Posted 4 years ago
order 3 december delivered 7 januari too long no message from triton
Helpful Report
Posted 4 years ago
I placed the order on december 12, initially planned delivery date at DPD website was december 20. On december 20, DPD website said that order was cancelled by Triton Cycles. So I made ordered the same parts at another shop. One day later I suddenly received a new e-mail with tracking code from DPD, said delivery date would be December 27. Therefore I cancelled the other order at the other webshop. No delivery on december 27, DPD says 'next working day', so I hope I will receive my order on Monday december 30.
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Posted 4 years ago
Ordered product did arrive but box badly sealed and so was open on collection. Not rushing back to these guys
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Posted 4 years ago
After several emails / photo’s to triton asking for advice with procuring correct parts. And only having half an inconclusive response I took a punt and ordered the part on line - which fixed my problem. Parts supplied perfect. Frustrating service from triton customer service.
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Posted 4 years ago
Service from Triton is good but spoiled by using DPD as carrier. Received emails my delivery was on its way to Croydon (I live in Scotland )! Phoned Triton they sorted it out the second email order on its way. I would not be at home so arranged for neighbour to take it in and informed DPD of this and got an email confirming neighbours address and that order would go to them. Then received email from DPD with photo showing my order left on my back porch in the rain. Triton please get a new carrier don’t let this bunch drag your business down
Helpful Report
Posted 4 years ago
I recommend phoning your order in as the website is unreliable. The website said they had stock and 10 days later I phone up to find where my order is and they say they have none in stock but if I wait another 9 days they have some turning up. Nobody contacted me although I received an apology for that. The item is still listed as 'Item in stock - usually dispatched within 24hrs'. Had I been made aware that they had no stock near the time of placing my order I would not be writing this as stock level mistakes happen but two blunders isn't acceptable. At least they have promised a full refund to arrive in my bank within a couple of working days. Attached image is taken 9 days before stock is due to arrive.
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Posted 4 years ago
Not yet received my item that was scheduled for delivery last week
Helpful Report
Posted 4 years ago
Placed an order. Got email that payment is successful and an estimated delivery date. Then nothing (and I check my spam/trash folders). A few days later I write back asking about the order. I get a reply that the order is not yet dispatched, but they will do so today an I will get an email. Then nothing again for a week. I write back, and this time they say the payment was not ok because my card is not enrolled in 3D secure. I made plans based on the order and I was expecting it any day now. I could have waited forever without any news about the order. Ok, I draw attention in an email that something in the payment system is not right and should fix it. The customer service person just says "sorry for the confusion", that they will refund me and I have to place the order one more time, but no admission that something's wrong on their side, then simply no more replies to my email. There's been 12 days since they rejected the payment, but I still did not get my money back. Awful experience.
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Posted 4 years ago
Mud guards arrived with no instructions on how to fit them. Made from cheap plastic that scuffs easily but with a premium £30 price tag. Not impressed.
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Posted 4 years ago
I still haven't received the item I ordered on Monday, it's now Saturday! For an allegedly in stock item this is very disappointing. I won't be using this company again.
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Posted 4 years ago
Delivery time was very slow ( over a week) considering the item was marked as in stock.
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Posted 4 years ago
First the good points. When my order was dispatched, it arrived quickly. My query was answered quickly by email. Now the bad. Both items I ordered showed in stock on the website. This was the only reason I ordered as I needed them quickly. After 3 working days I enquired why they had not Ben dispatched and was told they had been ordered from Trek. That is NOT in stock. If I wanted to wait while the parts were ordered, I could have gone to a local shop. Instead I had to wait over a week and pay international shipping as the website was (and still is) wrong.
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Posted 4 years ago
No fast delivery option No proper track an trace and very wide timeslot (before 18:00 on a certain day), not very helpful if you are expecting a large delivery like a bike .
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Posted 4 years ago
Product sent out on the 20th and still waiting, was charged £3.95 for postage as well. And in the meantime was asked via email to review the product I still haven't received. Not the best first time customer experience of Triton cycles.
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Posted 4 years ago
7 days to deliver a drop-out that was in stock with £3.95 P&P is poor and this was only I had to call and chase the part to be despatched. Would avoid using again.
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Posted 5 years ago
I'm sorry to not given more than two stars. Long waitingtime for email request to customer service is the main reason for this. Second reason is wrong parts and long delivery time. I am from Denmark and not good at English and have only been able to communicate by mail, therefore it is extremely important that there is quick response this way, it is my experience that this cannot be expected from Triton Cycles.
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Posted 5 years ago
Unfortunately, Triton Cycles did not fulfill my expectations. I decided to buy with them after a colleague recomended it so much. I ordered two items, not too many, simple, but still Triton got them wrong, they should have paid more attention to the order because some brands have items with very similar names between each other. In the end I decided to send them back, and ask for a refund, at least this way the delivery was covered, if I had asked for a replacement, I would've ended up paying much more than I wanted to just because of delivery costs.
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Posted 5 years ago
Super slow shipping, it has taken a week now and my parcel hasn't even left the shop yet. Customer service is friendly, but cannot trust their estimations.
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Posted 5 years ago
ordered wheels form triton , one wheel wasn't in stock so when i asked their support on facebook they said they would send me the wheel they had and then when the other wheel was in stock they would send that , it's been over a week and a half and still no wheels , considering we had to spend £20 on postage i think it's more than a rip off, only reason this isn't a 1 star review is because customer support actually tried to help
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Posted 5 years ago
Triton Cycles is rated 4.6 based on 4,060 reviews