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Trouva Reviews

4.6 Rating 4,463 Reviews

91 %

of reviewers recommend Trouva

Company Reviews

Product Reviews

4.6

Based on 4,463 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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Trouva 5 star review on 18th December 2021

Trouva 5 star review on 11th December 2021

Trouva 5 star review on 11th December 2021

Trouva 5 star review on 9th December 2021

Trouva 5 star review on 8th December 2021

Trouva 5 star review on 5th December 2021

Trouva 5 star review on 5th December 2021

Gabrielle Jamshidi

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed and paid for my order only to be told afterwards the product wasn’t available - of course it was after you’d taken my money, not during the purchasing process. Although the personal email was a nice touch sending alternative options much more expensive than my original order and really quite different felt extremely sales orientated which I didn’t appreciate. Then more product options in an email about refunding me felt a bit desperate. Then I’m automatically put on your mailing list without signing up for it. Poor, poor, poor. Won’t be using you again.”

Posted 2 years ago

Hi Lyn, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I'm so sorry to hear that you are not entirely happy with your experience with us. We completely understand that our policies and systems are not ideal for everyone, however, unfortunately, at the moment, all our boutiques are small independent businesses and as we grow, however, we do hope to implement new services in the future. We’re really sorry for any inconvenience this might have caused you and we do hope in the future you are willing to give us another chance to provide you with more positive experiences as there are hundreds of beautiful products from our community of boutiques being added to the site each day. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 2 years ago

“The two jar advent candles I ordered came broken and cracked. Hope I get a full refund. Very disappointed!”

Posted 2 years ago

Hi Faith, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate the feedback. I'm so sorry to hear that your order arrived damaged, we truly apologise for this very disappointing experience. I have had a look and I can see that my colleague has now resolved this case for you by issuing you a full refund for the damaged item. We completely understand that this experience has been less than perfect and we certainly wish we could have avoided it. We do hope you give us another chance to provide you with more positive experiences in the future as we have hundreds of boutiques that have wonderfully beautiful pieces you would enjoy. Once again, we are really sorry for this situation and for any inconvenience it might have caused you. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 2 years ago

“Express delivery took more than a week - and my complaint was only met with "not really our fault as this is UPS' fault, but as a token of goodwill we will remove delivery fee". Who hired UPS?”

Posted 2 years ago

Hi Timothy, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I'm so sorry to hear that there were some hiccups in having your order delivered to you on time, we truly apologise for this very disappointing experience. I have had a look and it seems like our couriers had a bit of a backlog with orders and so, unfortunately, deliveries were slightly delayed. I can see we have an agent on this for you so please reach out at any time while they are checking with UPS. We completely understand that this is not ideal and extremely frustrating for you, however, unfortunately as we do get busier our couriers to face some bumps. We are working very hard with our couriers to have these resolved! We do hope you give us another chance to provide you with more positive experiences in the future as we have hundreds of boutiques that have wonderfully beautiful pieces you would enjoy. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 2 years ago

“My product has still not arrived despite being promised it after 3-5 days. It's now over a week and the track parcel reveals that it still has not been delivered to UPS. I am not happy. Alison Knocker”

Posted 2 years ago

Hi Alison, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I have had a look and it seems like our couriers had a bit of a backlog with orders and so, unfortunately, deliveries were slightly delayed and I apologise on behalf of UPS. We completely understand that this is not ideal and extremely frustrating for you, however, unfortunately as we do get busier our couriers to face some bumps. We are working very hard with our couriers to have these resolved! We’re really sorry for any inconvenience this situation might have caused you. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 2 years ago

“Haven’t received the merchandise yet. Have received an email that it was delivered.”

Posted 2 years ago

Hi Aida, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I'm so sorry to hear that there were some hiccups in having your order delivered to you on time, we truly apologise for this very disappointing experience. We’re really sorry for any inconvenience this situation might have caused you. Best wishes.

Posted 2 years ago

“Hideous experience! Avoid and shop elsewhere. After waiting over a week for a friend’s birthday present to be dispatched by Lilac Rose, (ordered through Trouva) I was told that the item was no longer in stock. I’m so disappointed as now I can’t find the item anywhere else, and feel terrible that I’ll be letting my friend down tomorrow on her birthday.”

Posted 2 years ago

Hi Gail, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate the feedback. I'm so sorry to hear that your order was out of stock. As we are growing and getting busier our small boutiques are stretched thin both online and in-store which means sometimes the stock is being sold elsewhere. We completely understand that this was very disappointing and we certainly wish we could have had a better outcome for your order. We appreciate your patience and understanding as we face these bumps as a growing community of small businesses. We do hope you give us another chance to provide you with more positive experiences in the future as there are hundreds of beautiful products from our community of boutiques being added to the site each day. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 2 years ago

“I was pretty sure that I had ordered the pink leather and suede sneaker with the Zebra print. According to the website you had one left. My charge with shipping was quoted as $207 which was fine. Instead you put down that I had ordered the pink suede and canvas sneaker with a different print for $138 plus shipping . I was very disappointed . The shoe that came was not what I wanted and when I tried to return them, postage was a minimum of $97. It was my fault for being stupid enough to order something from France. I will not make that mistake again but it was an expensive lesson. Now I have an ugly shoe as my memory of Africa which ended up costing me a lot of money”

Posted 2 years ago

Hi Buteena, Since Brexit, we’ve tried to make ordering across borders as easy as possible. As such the price paid also incorporates any duties and charges you would likely have to pay to receive your delivery. I can’t say for certain although other companies I suspect won’t include such costs into your final price at checkout which is why they may appear lower. I hope this helps and you have a great day. Should you require anything further, please do let me know. Best wishes.

Posted 2 years ago

“ordered two swan things for holiday one had a hole in it so wouldn't blow up, for £50 it was very disappointing”

Posted 2 years ago

Hi Lawrence, hope you're doing well. Thanks for bringing this issue to our attention and please let me apologize for this experience. Keeping our customers happy is our number one priority and I’d like to ask you for another chance to improve this for you. Please send us a message on support@trouva.com so we can check this for you. Best wishes.

Posted 2 years ago

“I have not received my goods left 2 messages on answer phone no reply cannot get any sense from UPS if that's who is delivering my goods I have no idea I have had little or no communication from you so disappointed.”

Posted 2 years ago

Hi Janet, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I have had a look and it seems like our couriers had a bit of a backlog with orders and so, unfortunately, deliveries were slightly delayed. We completely understand that this is not ideal and extremely frustrating for you, however, unfortunately as we do get busier our couriers to face some bumps. We are working very hard with our couriers to have these resolved! We do hope you give us another chance to provide you with more positive experiences in the future as we have hundreds of boutiques that have wonderfully beautiful pieces you would enjoy. Best wishes.

Posted 2 years ago

“I have still not received my parcel. I am disappointed with the service.”

Posted 2 years ago

Hi Rita, hope you are doing well. Thank you for your review, we really appreciate that feedback. I'm so sorry to hear that there were some hiccups in having your order delivered to you on time, we truly apologise for this very disappointing experience. We completely understand that this is not ideal and extremely frustrating for you, however, unfortunately as we do get busier our couriers to face some bumps. We are working very hard with our couriers to have these resolved! We’re really sorry for any inconvenience this situation might have caused you. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 2 years ago

“The company sent me two right feet shoes and two different sizes. One a size 40 and the other a 38. Hopefully I can get a refund or the left matching shoe!”

Posted 2 years ago

Hi Stephanie, hope you are doing well. Thank you for your words, we really appreciate that feedback. I'm so sorry to hear that you received the incorrect item. We truly apologise for the mix up with the boutique, after looking into this, it seems like it was an honest hiccup on their side. As our boutiques are getting busier both online and in-store accidents sometimes happen and this is an oversight we certainly wish could have been avoided. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. Best wishes.

Posted 2 years ago

“I ordered four candlestick and two arrived smashed to pieces. When I opened the box is left glass shards all my dining room table. I contacted customer services straight away and got an instant response. I then got another email saying I didn’t send the right pictures as they also needed pics of the packaging. Tone of email was tersely worded and apologised for the inconvenience it “may have caused” me and asking me to confirm whether I wanted a refund or exchange when I have originally requested an exchange. Not a fantastic start to my shopping experience with Trouva.”

Posted 2 years ago

“Ordered sandals from website only to be told days later they were out of stock. Surely they should have been removed from site. Very helpful on phone when I rang as am not very good on internet.”

Posted 2 years ago

“I;d like to leave a review but the fact I still haven't received the order it's impossible to do so. The payment has been debited almost a week ago and I still haven't received my order.”

Posted 2 years ago

“I would never use this site again, ordered and didn’t deliver. Repeatedly saying delivery attempted which it hasn’t been. Absolute waste of time. AVOID”

Posted 2 years ago

“Let me say that the boutique that I purchased from was fantastic, great product, fast shipping, fair price. Trouva as a site is laughable. All kinds of website issues they blamed on me and then the USA banking system. After explaining I used 2 different computers, on 2 different networks, and 2 different credit cards from 2 different banks… they finally just didn’t respond to why their website didn’t work. Bottom line, your boutiques deserve better and if your in the USA it’s PayPal or nothing.”

Posted 2 years ago

“product came very bad with packaging.. and my item was broken.. broken pieces damaged otthers..😞”

Posted 2 years ago

“Not received my order yet,promised on Monday to be delivered by UPS”

Posted 2 years ago

“I still have not received my bowls.”

Posted 2 years ago

“I ordered a dress 6 days ago, I still haven't received my order - which should be here last Tuesday and today is Friday! I am very disappointed this dress was ordered for a specific purpose I chose fast delivery but I haven't recovered yet and absolutely no updates about the delivery.”

Posted 2 years ago

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Trouva is rated 4.6 based on 4,463 reviews