Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,469 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,469 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was sent the wrong product, still waiting to hear from the boutique 2 days on”

Helpful Report

Posted 4 years ago

“Found the perfect picture on the site, ordered and received a tracking and a delivery date for 2 days time, the money was taken from my account the following day but I still have not received my item after 10 days. Unable to track so not sure what to done to next. Not used to leaving a bad review sadly, but when asked to leave one with the order not fulfilled leaves me with no alternative.”

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Posted 4 years ago

“Dreadful service. Told me my order would be delivered 24/2. Four days later still not turned up! No information from Trouva regarding why. All the other companies I have dealt with keep me informed. Clearly too much for this shower.”

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Posted 4 years ago

“I had to pick up the parcel from a news agents in town regardless of being at home all day, when it is said that they were unable to drop it at my premises. I take in parcels for my neighbours all the time as they are always out and yet when I order something I have to pick it up. So yes I am disgruntled. However my parcel was in good order on arrival. Jane Bowers.”

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Posted 4 years ago

“Delivery dates repeatedly changing. Still not received the order. Shocking service POSTMAN PAT WOULD HAVE DONE BETTER.👍”

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Posted 4 years ago

“Bought an item, got excited and sent an email couple of days later telling me its out of stock... what a cheek to send constant enails asking for a review”

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Posted 4 years ago

“Hi I've been trying to get intouch as I haven't received my order I placed last Thursday and I was supposed to receive it on Tuesday. UPS tracking says it hasn't been collected. please could you update me on my order. thank you”

Helpful Report

Posted 4 years ago

“Still waiting for my package.....3 days overdue and the delivery company still not received it. I have been offered a replacement but still waiting for the confirmation that it is on its way. Not sure what they are going to replace it with as I ordered the last in stock.”

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Posted 4 years ago

“Feel very mislead, the picture had a box of plates on it. I have received just one AND it’s chipped. Never again.”

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Posted 4 years ago

“The product was not as advertised. I bought large kitchen cloths and what turned up was miniature kitchen cloths”

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Posted 4 years ago

“Super disappointed. Very poor customer service and communication. Take a very long time to try to resolve their mistakes. They allow stores to post goods which when they arrive are nothing like the items you pay for and expect the customer to accept the alternative goods. I am a first time customer who believes in supporting small independent companies but after this I will probably not take the risk it is simply too frustrating and time wasting.”

Helpful Report

Posted 4 years ago

“Not at all impressed with the service I've received from this company. I was sent the wrong product and when I contacted Trouva to discuss they insisted they had sent the product I ordered, and that I am therefore responsible for returning the unwanted item for an exchange. Totally unacceptable customer service.”

Helpful Report

Posted 4 years ago

“Item arrived completely damaged. Still going through customer services to resolve, at present still trying to get an acknowledgment that you have even received my emails. Total disaster”

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Posted 4 years ago

“I can’t log on 😡😡😡”

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Posted 4 years ago

“I had a lovely shopping experience, the shipping experience was a nightmare. After having paid £4.99 PER PRODUCT for shipping in the same order (I bought 2 products), the delivery company (UPS) has claimed that they couldn't find anyone at home (we have a concierge operating from 7am to 11pm) and therefore my boyfriend had to go to an off licence to pick up his birthday present. Not acceptable for £4.99 - Happy to support small businesses but at least with Amazon efficient delivery is a guarantee.”

Helpful Report

Posted 4 years ago

“Parcel wasn’t even delivered to my address which is what i entered as my delivery address. After sending emails I still haven’t had a reply!!”

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Posted 4 years ago

“I paid for next day delivery as needed items next day but Trouva processed order late. When I emailed they said would refund delivery as gesture of goodwill!!! What goodwill you didn’t deliver item when expected so how can you charge me next day delivery so no goodwill... also when I emailed to say I would like to make formal complaint I was just told to send items back if I’m not happy. Absolutely disgusting customer service. Very unprofessional and unethical.”

Helpful Report

Posted 4 years ago

“Ordered 2 jumpers on 3 January - one from another online store arrived via Royal Mail next day late afternoon; the one from Trouva via UPS has still not arrived - and is delayed again. Both unacceptable and unnecessary poor delivery service.”

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Posted 4 years ago

“I have not received my order and I email customer services and they have not replied”

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Posted 4 years ago

“I am still waiting for my order to be completed before I leave a review Dr Nora Tsatsas NW3 5RN”

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Posted 4 years ago

Trouva is rated 4.6 based on 4,469 reviews