Trouva Reviews

4.65 Rating 3,541 Reviews
91 %
of reviewers recommend Trouva
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.83 out of 5
Read Trouva Reviews
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Phone:

+442071936444

Email:

support@trouva.com

Location:

229, Shoreditch High Street, London

Still not received item , was due for delivery by ups today and received message at 4.45 saying returned to sender service disruption occurred !!!!!
I want my package now !!!!!!!!!
Immediately !!!!!!!!!
This is poor will never use again !!!!
I ordered 2 things from 2 different boutiques one came other one I had to keep asking where it was I did eventually get a refund but I wanted the item it said in stock but clearly
Wasn’t
Still waiting for my delivery. Apart from the initial communication, nothing about my order.
I can’t give a review on something I haven’t received yet.
Ordered 3 items, paid postage on all 3, 2 arrived on time. Still waiting for one item 8 days on and tracking this item and requesting assistance from Trouva has been fruitless, very disappointing.
Terrible service difficult to get hold of anyone to resolve NEVER would l use this company again!
Unfortunately had a note saying our items were dispatched and should have arrived 5 days ago. Still not received and no telephone number to ring or easy way to find out
Received nothing .....
Parcel hasn’t arrived yet
I bought one a spice mill and another salt mill, on the 10th of this month, one of them arrived damaged, I made the complaint and despite having received several emails so far I am still waiting for the exchange.
Still waiting for order to arrive ordered over a week ago disappointed to say the least.
Hard to review anything when the promised goods have not arrived. Spoke to the boutique concerned and goods not yet despatched two days after you said they would arrive with me. Not reliable.
Dissatisfied with my purchase. It was not in a new state. Dented scratched and the bulb ran out within the first hour. I am sure it is an ex demonstration item. I would not order from this sight again.
I have been asked to leave a review but have not received my order. Have I received it according to your records? How do I track the package?
its all fine until you want to cancel an order you have made. I did so after a matter of minutes having found the same product for much less elsewhere on the internet. No way was I helped to do so either by the site ( no clear HOW TO CANCEL AN ORDER anywhere obvious)..... and the whole process absurd..... you have to receive the item then return it etc etc..... JUST BE SURE YOU ARE JHAPPY WITH YOUR PURCHASE BEFORE YOU PROCEED.... I FOR ONE WILL AVOID TROUVA IN FUTURE
I ordered 2 candles. Picture and details showed 200g candle that burns for 40 hours. Instead I received 2 90g candles that only burn for 16 hours for the same price. I don't know if this was a mix up because Trouva won't talk to me and they haven't answered my email. I feel a bit cheated.
I found my package dumped by the end of my drive. You have to drive through gates and several hundred metres to the house which they didn’t do. It was pouring with rain and they had put an extra bag around the PJs and backpack but the packages were damp Not impressed with the delivery service
A week after placing my order with Trouva I have been asked to review it. However I have yet to receive an email to say it has been despatched or to receive my order. I am very disappointed
Terrible experience using Trouva. Will never recommend anyone to order with them. It took 2 weeks for my jacket to arrive then when it eventually did it was the wrong jacket. It was a gift for a birthday so was a very awful experience. It was a nightmare sending it back and the communication with the company was very poor. No contact number and people taking forever to respond. I honestly thought I had been ripped off. I got my money back only yesterday after 3 weeks. Never ever again!
The delivery has been a week late and I still can’t see my item being dispatched. Very disappointing!!!
I was disappointed with the Freda cup. The print is faded and not bright like the photo shows.
Trouva is rated 4.65 based on 3,541 reviews