Trouva Reviews

4.6 Rating 4,463 Reviews
91 %
of reviewers recommend Trouva
4.6
Based on 4,463 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Trouva Reviews
Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

Trouva 5 star review on 18th December 2021
Anonymous
Trouva 5 star review on 11th December 2021
Anonymous
Trouva 5 star review on 11th December 2021
Anonymous
Trouva 5 star review on 9th December 2021
Anonymous
Trouva 5 star review on 8th December 2021
Anonymous
Trouva 5 star review on 5th December 2021
Anonymous
Trouva 5 star review on 5th December 2021
Anonymous
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Anonymous
Anonymous  // 01/01/2019
Difficult to review Trouva when my first purchase didn’t happen! It was going to be the dress of my dreams - one left in my size - paid and sent off for - so happy - then disaster the next day when I was told that my dress was no longer available. Hey ho! Better luck next time!
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Purchased top. Returned last Tuesday recorded delivery. Still heard nothing back
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These shoes have broken after just 3 months and I’ve hardly warn them.
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Although I like the diversity of products available through your website, the quality of the plant pots I bought was dreadful. Decided couldn’t be bothered dealing with returns, so have just decided never to buy anything from Berylune again and have given the pots away.
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Great service but wrong colour. I wanted a red toaster and got a cream one. I have requested a return. Keep you updated
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So looking forward to receiving my sardine forks. Totally upset they couldn't be shipped to the Highlands of Scotland for some unknown reason.
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I paid the extra fee in order for my parcel to arrive on time, the delayed 3 days. I was not longer in the place where they sent me the order, I needed to arrange for someone else to come and pick it and send it to me. I think it would be only reasonable if the would pay for the shipment, but they are not willing to pay. So not only did I pay extra for my parcel to arrive in time, now I need to pay again if I ever want to receive it. Terrible service
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Unfortunately, two of the items I ordered were cancelled due to delivery issues. I took this to mean not to the Highlands of Scotland. Very disappointed.
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Delivery has still not arrived so I am unsure what sort of review can be expected to be honest!!
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hasn't arrived
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Absolutely terrible my item didn’t arrive - no apologies
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I am very disappointed as the item I have received looks nothing like the photograph on the website. The base of the bottle, its shoulders, the colour, the quality of the glass and the stopper are all different. They have definitely sent me a different item to the one in the photo on the website.
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I'm very disappointed with my duck feet photo frame which I ordered. I wanted something a bit different but got something very cheap looking. The finish isn't antique silver as stated but more of a cheap grubby matt gold finish. It also actually looks scratched and dented. One of the metal clips at the back to hold the photo is twisted and very sharp so it isn't easy to insert a photo. I would go elsewhere to purchase this frame as other places to much nicer versions of it. Such a shame.
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Still haven’t received a delivery date for my cupboards, I had to phone to get an update & reply was they should be delivered next week, would think twice about ordering through them again
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Haven't received my goods.
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Paid for 1-2 days delivery as was a mother's day gift. Didn't turn up for 4 days turned up late. Then turned up broken this is still to be resolved.
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Was sent the wrong product, still waiting to hear from the boutique 2 days on
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Found the perfect picture on the site, ordered and received a tracking and a delivery date for 2 days time, the money was taken from my account the following day but I still have not received my item after 10 days. Unable to track so not sure what to done to next. Not used to leaving a bad review sadly, but when asked to leave one with the order not fulfilled leaves me with no alternative.
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Dreadful service. Told me my order would be delivered 24/2. Four days later still not turned up! No information from Trouva regarding why. All the other companies I have dealt with keep me informed. Clearly too much for this shower.
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I had to pick up the parcel from a news agents in town regardless of being at home all day, when it is said that they were unable to drop it at my premises. I take in parcels for my neighbours all the time as they are always out and yet when I order something I have to pick it up. So yes I am disgruntled. However my parcel was in good order on arrival. Jane Bowers.
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Trouva is rated 4.6 based on 4,463 reviews