Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,463 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,463 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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Trouva 5 star review on 18th December 2021

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely chimes,quickly dispatched”

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Posted 3 years ago

“Great product selection, speedy delivery and I like that you can select the ‘gift’ option and so exclude payment/bill info from the package. One minus point: the personal message wasn’t in the package so the recipient didn’t know who it was from.”

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Posted 3 years ago

“It is lovely to be able to support small independent businesses at this difficult time and Trouva gives access to sellers who otherwise would not have an internet presence perhaps. I was very happy with the items and speed of postage but just to note, as the items come from different sellers the postage can add up as each will charge postage for their items which is totally understandable. I thought they all came from Trouva but they don't so just something to be aware of . I would certainly use this site again.”

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Posted 3 years ago

“I ordered the confetti lights and they arrived quite quickly and were well packaged. The confetti is bigger than I thought it would be and the lights are brighter than I expected. So although it is a lovely item, when the lights are on you cannot see the confetti.”

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Posted 3 years ago

“Great service BUT delivery far to expensive. Small package could easily been posted in Royal Mail much cheaper in this case than using delivery company”

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Posted 3 years ago

“I was very pleased with my jellyfish ornament. Great value when I compare to other sites. Good communication on delivery snd very timely. Would definitely use Trouva against”

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Posted 3 years ago

“Excellent quality product which arrived nicely packaged.”

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Posted 3 years ago

“I was A bit disappointed when I received the trivet, it said on your web site the trivet was 22cm * 22cm but when I measured it, it was only 20 * 20 luckily it was just big enough, other wise it was good.”

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Posted 3 years ago

“Excellent speedy service . Lovely portfolio from indie shops”

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Posted 3 years ago

“Great site for different gifts, sent quickly”

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Posted 3 years ago

“Lovely item received from Trouva. My order was dealt with quickly and efficiently and even though there was only a couple of days to go before Christmas day, it arrived on time.”

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Posted 3 years ago

“Very happy with the efficiency of service and the personalised touches in relation to the product which made it special.”

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Posted 3 years ago

“After a desperate search for crispy nougat Trouva came up trumps but unfortunately after I placed my order, the items were sold. Trouva contacted me immediately and refunded my money including a voucher. I am very pleased how they operate and will definitely shop with them in the future. I would recommend this company.”

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Posted 3 years ago

“Item took a couple of days longer than the estimated delivery time to arrive (ended up being 7 days from order), but overall, a very good service, and good to support smaller businesses”

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Posted 3 years ago

“order placed and very prompt dispatch and delivery . Happy to use again”

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Posted 3 years ago

“Very impressed with the ease of shopping online with you. The promised delivery was exceed by coming a day earlier will certainly be looking at your other products.”

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Posted 3 years ago

“I was recommended Trouva, I had no idea they supported independents. Brilliant idea, greater choice on garments, furnishings and quality. I haven’t received the garment yet, also it’s a present, but it was just what I wanted at the right price, I’m sure I won’t be disappointed”

Helpful Report

Posted 3 years ago

“I bought a Harley Scottish women’s sweater from Trouva,express delivery.They didn’t do that so sent it to another town to be picked up by courier.Refunded postage.Could only contact them by email-needed to speak to a person.Sweater lovely,staff did their best but one or two things need ironing out for things to run smoothly.Would have given 5.Staff very helpful.”

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Posted 3 years ago

“Easy to deal with, not sure of final outcome as the people who were to receive the products will not have received them at xmas?”

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Posted 3 years ago

“I like being able to use smaller local shops and appreciate the way Trouva brings them together. The plant shop I used were very efficient though they sold out of my first choice at the wrong moment!”

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Posted 3 years ago

Trouva is rated 4.6 based on 4,463 reviews