Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,470 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gift we ordered _ unfortunately arrived broken in the post, Trouva were amazing in sending a no quibble replacement part in the post, which arrived very promptly.”

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Posted 9 years ago

“Very thoughtful, personal service from the folks at Trouva.”

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Posted 9 years ago

“Well curated product.. Excellent gift ideas. Accidentally paid twice for the same product without realising (my fault) Staff were quick to spot this and contact me to sense check and refund. Very friendly. Thank you”

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Posted 9 years ago

“Great service, great quality, great items!”

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Posted 9 years ago

“Great store, with amazing variety. Product arrived and we were very happy with the overall service.”

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Posted 9 years ago

“Quick efficient shopping experience and delivery”

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Posted 9 years ago

“I bought a ribbed crème cashmere hat just before Christmas. It arrived promptly , accompanied by a lovely thank you card, which was a nice touch. It was a Christmas present for my daughter, who reports that the hat is very warm and cosy and the cashmere is of high quality. I'll certainly shop at Trouva again.”

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Posted 9 years ago

“Quick and efficient service - and a lovely product.”

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Posted 9 years ago

“Very helpful the description was spot on. Purchased as a present”

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Posted 9 years ago

“Fantastic product. Everything that you need for a French-style picnic. Amazing quality. Bought this as a present, would like one for myself as well!”

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Posted 9 years ago

“Easy to order, has great items that I couldn't find anywhere else and it arrived really quickly. Thanks for helping me with my secret santa.”

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Posted 9 years ago

“Excellent service, all the benefits of a local store but available via the Internet. Highly recommended.”

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Posted 9 years ago

“Beautiful mobile! I wanted to keep it but it was bought for new baby girl who is not yet able to tell us what she thinks of it but the parents and grandparents loved it and described it as unique! ~I thought you might like to know?!”

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Posted 9 years ago

“My order came very quickly thank you.”

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Posted 9 years ago

“The item was as advertised, arrived promptly and the after care was superb. Although I didn't have any issues with the product they were quick to check everything was OK. I would definitely recommend and I know if there were any issues they would be dealt with efficiently.”

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Posted 9 years ago

“Very good service. Really happy with the product. Definitely recommend.”

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Posted 9 years ago

“Amazing products with above average standards and quality. I would recommend Trouva as any time brought will be worth your money and arrive in time.”

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Posted 9 years ago

“I found Trouva via Google, because they seemed to stock the indie products I wanted to purchase. And I'm glad they do - the Herbivore Botanicals cleansing bar is a god-send, it's creamy and skin feels moisturised but at the same time it drys out spots, It's good for my acne-prone skin because I've noticed the blemishes clear up. It would be great to see more brands like this on Trouva. I love the personal touches of an independent company and I only choose to buy from small businesses, so I will definitely come back again!”

Helpful Report

Posted 9 years ago

“I stumbled upon the Trouva website when I was looking for a Herschel backpack for my son as a last minute Christmas gift. The website was easy to use, had exactly what i was looking for at a very good price and the goods arrived by mail in very good time. The backpack was very well received and has been in constant use since.”

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Posted 9 years ago

“Very pleased with my purchase and the customer service is very good. Will definitely be ordering again.”

Helpful Report

Posted 9 years ago

Trouva is rated 4.6 based on 4,470 reviews