Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,470 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and quick delivery, great range of products and received a personalised christmas card after my purchase - very nice touch!”

Helpful Report

Posted 9 years ago

“Lovely purse, fast delivery, friendly service”

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Posted 9 years ago

“Great product & fast delivery. Thanks!”

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Posted 9 years ago

“Excellent website and products. Lots of great gifts to choose from. Arrived very quickly too!”

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Posted 9 years ago

“A lovely company to deal with, and great products! After purchasing, they emailed me personally (and apologetically) to let me know there was going to be a bit of a delay with one of my products; however the product arrived just as quickly as I'd originally been expecting so there was no problem at all.”

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Posted 9 years ago

“Great service, turned up before Christmas as required! :-)”

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Posted 9 years ago

“Trouva is literally one of my favourite websites I am on it pretty much every day and I was happy with the service I received. I ordered a ring from the website as well as some other bits and I was sent a completely different ring to what I ordered, I emailed in just to state in case this affected the brands stock levels and to see what I could do about it and was told that the ring I orginally wanted was out of stock in a very professional , apolegetic and gracious manner I was then told to keep the original ring that they sent me and that a similar one would get sent out. I was also sent a sorry cookie as a way to make up for the blip of my order. Very kind and totally pushed the realms of customer service. And also offered a discount off my next order. Absolute joy and a really great website, will be back for sure! Thanks guys.”

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Posted 9 years ago

“It was easy to find a gift that was just a little bit different, Delivery quick and efficient. Delighted with the overall experience”

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Posted 9 years ago

“Absolutely brilliant backpack! Very stylish and unusual as well as practical.”

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Posted 9 years ago

“I bought this for my kitchen and it's absolutely lovely!”

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Posted 9 years ago

“I cannot be happier - the help the service just amazing 10/10”

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Posted 9 years ago

“Lovely company to deal with; competitive procing, quick delivery and beautiful products. Would highly recommend.”

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Posted 9 years ago

“Very efficient service, product arrived promptly and as described. Would use again.”

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Posted 9 years ago

“Easy to use site and I like the thought of supporting independent retailers. Love the products and quick delivery! Will be back!!!”

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Posted 9 years ago

“I love the site, and the staff extremely very helpful and direct in organising delivery very close to Christmas. Would recommend!”

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Posted 9 years ago

“Great Shops, Great products, Great service”

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Posted 9 years ago

“Delivered on time, and through the door - nicely packaged - excellent for gift ideas”

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Posted 9 years ago

“Lovely item. Well packaged.”

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Posted 9 years ago

“Nice website, good service, quick delivery. Very pleased with my purchase.”

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Posted 9 years ago

“I wouldn't normally write these kind of reviews but I was so pleased with the Trouva service. I recommended it to all my friends before Christmas! Great selection of products, all stylishly curated and great quality and prices! Everything that you would want from a website that sells things you never know how to find online. Ideal for presents!”

Helpful Report

Posted 9 years ago

Trouva is rated 4.6 based on 4,470 reviews