Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,463 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,463 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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Trouva 5 star review on 18th December 2021

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed. The first time I have ordered anything from this company. Ordered on 6th Dec and it's now the 13th and still not received the goods. Very poor. Probably will not use this company again”

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Posted 4 years ago

“Very bad. I ordered a vase to come the next following day and it came after 7 days. Never buy again.”

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Posted 4 years ago

I am very sorry to hear about the issues that you have had with your order. This isn't the experience we like to give our customers. I can see from our system that the shipping charge on your order has now been refunded in light of the delay. If you have any further questions or need to talk to the team please do not hesitate to reach out to us on support@trouva.com Best wishes, Jem, Customer Support Team at Trouva

Posted 4 years ago

“I ordered a par of secatuers from the shop Black Bough on 25 November. They were intended as a birthday present for my sister's birthday on 1st December. When she did not receive them I checked the pacel status on both Saturday 3oth November and Monday 2nd December. On both occasions it said the parcel was still at a sorting hub. Why?”

Helpful Report

Posted 4 years ago

I'm really sorry about this, it isn't the experience we like to give our customers. I will put you in touch with a member of the customer support team so that we can resolve this issue for you quickly. In the meantime, many thanks for taking the time to leave feedback, we really appreciate your opinion. If you have any questions or any further feedback, please do let me know or follow up with us via email. Best wishes, Jem

Posted 4 years ago

“Not arrived yet!”

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Posted 4 years ago

Hello Jay, I'm really sorry about this. This isn't the experience we like to give our customers. I will put you in touch with a member of the customer support team so that we can resolve this issue for you quickly. In the meantime, many thanks for taking the time to leave feedback, we really appreciate your opinion. If you have any questions or any further feedback, please do let me know or follow up with us via email. Best wishes, Jem

Posted 4 years ago

“I ordered a package weeks ago and it has not arrived. I’ve had no update.”

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Posted 4 years ago

“You guys have a range of amazing products and your customer service is fine but every time I order anything on your website, the suppliers seem to not have the item - even if it's up and available online. Literally, it happened to me twice already and I stopped ordering because I know I won't get anything anyway. Also, the last time I collected the item but was still charged for delivery (it was refunded later). So there's still a long way to go for you, I guess. Best of luck, I will try mine elsewhere.”

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Posted 4 years ago

“The service I have received from Trouva has been terrible. I ordered a mirror. The wrong mirror turned up which I then returned. A month later I have still not been refunded for the mirror. The whole experience has been appalling. Can I be refunded for the mirror as you promised to do a month ago.”

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Posted 4 years ago

“Item was never delivered, trying to get a refund or redelivery still, customer support is almost non-existent, impossible to get in touch with the seller directly. Worst experience I've ever had buying anything online in the last 20 years.”

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Posted 4 years ago

“Ordered a product, wasn't in stock. Essentially useless.”

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Posted 4 years ago

“Both items ordered (from separate boutiques) are very poor quality. One was a marble shelf which I ordered almost identical identical shelf of two years ago from a brand no longer retaliating and quality was perfect. This one is awful. The arms haven’t been cut properly, the shelf doesn’t fit the arms. It rattles on the wall and does not sit flush. It looks cheap. The other item was a side table that arrived in lost awful condition covers in scratches and the marble top was packed in a box marked up in large letters “broken marble top”. The whole process has been a shambles and I will jot be ordering again. The return process is painful and I am still chasing a refund for the table. The shelf I can’t be bothered to return simply to avoid the hassle I experienced with the table. I buy a lot of Hecate and am an interior designer. I do not recommend at all”

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Posted 4 years ago

“Purchased an item which then turned out not to be available at all! Will not shop here again.”

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Posted 4 years ago

“Rubbish . Will never order from trouva again. Item never turned up. Sent 4 emails asking for information on my package and asking for a refund ! NO ONE HAS EVER CONTACTED ME OR RETURNED MY MONEY . No communication with customer care ! Shocking service”

Helpful Report

Posted 4 years ago

“Appalling. Apparently my item was sold in the shop b4 the shop owner checked their emails. They refunded but didn’t tell me. So I was waiting for days for an update about the dispatch. I called and left a message with the shop asking what gives and they never got back to me.”

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Posted 4 years ago

“I’m an still waiting for my order that I placed on the 7th of May and it is now the 25th, the tracking service has not kept me updated; the last piece of information I received was on the 13th which was “nothing to collect” and hasn’t changed since. I am still waiting for a response form this company because the money has already been taken out of my account so either I expect it to be found and sent to me or to receive a full refund. I’m waiting for a response.”

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Posted 4 years ago

“Very bad customer service. Took 3 weeks to sort out wrong item that was sent.”

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Posted 4 years ago

“Ordered a plant pot; it arrive broken (I didn’t even take it out the bubble wrap) send a selection of photos and got an email saying they would look into it. That was over a week ago - and I’ve chased since, but still heard nothing”

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Posted 4 years ago

“I ordered a gift for a friend on the 5 May and haven’t heard any more from Trouva or the individual boutique since. I have contacted customer support to follow up my query and have had no answer either. Not impressed at all.”

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Posted 4 years ago

“Currently very disappointed. Probably more delivery company issue but order was for on 10th May & still not received. Both Trouva & Parcel2Go are impossible to contact. Immediate standard response to email so they must not be read. What do I do about my outstanding £300 order?! Very unhappy.”

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Posted 4 years ago

“I am still waiting for my item over 2 weeks after order it. I have contacted customer services several times and still not had a reply. Not impresssed”

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Posted 4 years ago

“Terrible, item didn’t turn up. No customer service number to call and they ignore emails. I just want my money back or the item I bought!!”

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Posted 4 years ago

Trouva is rated 4.6 based on 4,463 reviews