Trustpilot Reviews

Name: Trustpilot
Rating: 1.45

1.5 Rating 2,737 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.5

Based on 2,737 reviews

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Queries Resolved In	6 - 12 Hours

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Trustpilot 2 star review on 27th July 2025

Carson Briggs

Trustpilot 1 star review on 26th July 2025

Nadeem

Trustpilot 1 star review on 25th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Trustpilot 1 star review on 24th July 2025

160

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“this is a website specificially designed to serve business owners not potential customers looking for a fair review. the way its designed , its almost impossible to leave and keep any negative rating. for example burden of proving anything that not positive is on customer (reviewer) . in most cases its removed as a result. I attemped to leave feedback 3 times. all are removed..”

Helpful Report

Posted 5 years ago

“trustpilot is being paid by the merchants so the merchant are their customers. the are always protecting the merchants. not the consumers so trustpilot cannot be trusted. in my case I made a ligitimate review on trustpilot site that was immediately sensored by the merchant.... it was more than 1 month ago and trustpilot is still checking if my review is compliant to their rules... I'm starting to think it will never happen... in the mean time the site is having the best possible rating....”

Helpful Report

Posted 5 years ago

“After I have really bad from "V8 Autogas LPG Conversions Keighley" I write review several times on Trustpilot. They removed my review and account got blocked.”

Helpful Report

Posted 5 years ago

“Here's an e-mail I received from TrustPilot, after I expressed doubts about Youtube's so-called reporting system:- "To make sure the reviews on our platform are of high quality and useful to everyone, we run random automated checks of review patterns. Our software flags reviews consisting of promotional references, marketing material, and / or repeated postings. Your review of www.youtube.com has been flagged by our automated software. This means we’ve removed it from our platform. If you have any questions, you’re welcome to contact our Content Integrity Team by replying to this email. You can also find information on how we work with reviews in our Support Center. Best regards, Trustpilot Content Integrity" Here's my reply:- "Hello Content Integrity Team, I'm astounded you found my review of Youtube consists of "promotional references, marketing material and/or repeated postings", as you put it. Would it be too much to ask exactly what part (or parts) of the review fell foul of your so-called automated checks? Curious Name" I'm guessing the reply, if I ever get one, will be complete nonsense, but let's see.”

Helpful Report

Posted 5 years ago

“WHEN YOU FLAG A REVIEW THAT IS CLEARLY FAKE, SUCH AS THE MYRIAD OF HOSEASONS FIVE STAR “INVITED"RATINGS WITH THE SAME SPELLING ERRORS< SENTENCE STRUCTURE ETC, YOU GET THE SAME BOLIER PLATE ANSWER BACK. There is no consideration of the content of the review or its authenticity. The fact that the same message has now been sent back from one called Haley, clearly not looking to see if the review is accurate speaks volumes about the real purpose of Trustpilot being their to feed the hand that bites it! The REVIEW I.O score for both Hoseasons and Trustpilot are the more accurate measure of customer satisfaction. Trustpilot scores do not accurately reflect the voice of the customer and in my opinion are being deliberately removed and skewed cutting out reviews that are accurate and fabricating false reviews in order to elevate their scores. I have written many reviews for Trustpilot and now ask myself serious questions about the validity and honesty of the reviews displayed on their sites. Surely, the review process of flagged reviews should be totally impartial to ensure that the integrity of claims made by the company are un-biased and are actually written to ensure that the audience of customers referring to those reviews get an honest and robust measure of the ‘voice of the customer?'”

Helpful Report

Posted 5 years ago

“As a review site you only like good reviews and not negative. Probably you are paying people to write good ones only. The concept is to people who have had bad experience to view and report, which Trustpilot.com does not like. Frankly your site is totally fake.”

Helpful Report

Posted 5 years ago

“i am leaving heabies headshop a three star review. Once my order was recieved it only took six or seven days to be delivered. Only one seed of the stains that i was most interested in grew , fruit punch and skunky monkey. months later i was shipped.five more off each like the first order and again none came up. No problem with any of the rest of the order. fast shipping and they were heavyweight seed so i do not know why. any thing before or since then four to five days”

Helpful Report

Posted 5 years ago

“i think they get paid by ICMarkets after i have Really bad from Icmarkets i write review on Trustpilot with several account got blocked that to Fishy”

Helpful Report

Posted 5 years ago

“They took down my review, then removed any existence of my inquiry to cusomer service. I imagine if they could erase my identity to ensure their interests they'd happily do that as well.”

Helpful Report

Posted 5 years ago

“I'm a land agent and contractor In here to to gain consumers I'm also here for buying and selling we sell any kind of phone. And we also delivery a good Thanks”

Helpful Report

Posted 5 years ago

“company only allows positive feedback ...how is that supposed to offer a balanced review of other companies services? well clearly it cant so if you are looking for advertisements then trustpilot is where you should look. if you are looking for reviews try literally anywhere else”

Helpful Report

Posted 5 years ago

“I never face any issue with TrustPilot. I believe its a good company. Most people do useless reviews based on any one incident where the company is not responsible, and they show their anger. Trustpilot outrightly refuses those reviews so that people can get genuine reviews.”

Helpful Report

Posted 5 years ago

“If I could give Trustpilot a minus figure I would do. Basically they rejected my latest review and literally called me a blatant liar. This is the second time I’ve had a review refused one being positive and the original being a negative. Both reviews were totally genuine and based upon the service received in both instances. Trustpilot would not recognise a genuine review if it hit them in the face like a wet kipper I have totally insulted by the comments sent to me by email insinuating that my review is false, that I am a liar and asking for my personal details. This is what I would describe as fraudulent behaviour. I have no trust in Trustpilot As they are completely fraudulent and shouldn’t be allowed to do business”

Helpful Report

Posted 5 years ago

“As all the others, I can confirm that you just can't post a review with a complaint you have. If you do, they will contact you. I told them I have the proof of the vendor threatening me that it will block deliveries from othere retailers, which it happened. I've sent Trustpilot the proof and it's been months with our hearing any thing and my post was deleted, because "it's under investigation". A complete hoax, absolutely ZERO confidence in them!!”

Helpful Report

Posted 5 years ago

“Completely misleading site , make out their impartial when this is not true. It is more or less impossible to leave a bad review for a company that pays to be a on trustpilot.”

Helpful Report

Posted 5 years ago

“I just got a message from trustpilot saying that me review is doing damage to the company I reviewed! I thought the whole purpose of the review is to share your experience. Trustpilot are the biggest scandal.”

Helpful Report

Posted 5 years ago

“I was very pleased with how much a little bit of conversation and ‘the right questions’ helped me to articulate my point. I will definitely use this resource more in the future.”

Helpful Report

Posted 5 years ago

“I reported a company to TrustPilot that are obviously faking their trustpilot reviews. TrustPilot's reaction was to stop me flagging the obviously fake reviews. A once great site is now just like the rest of them.”

Helpful Report

Posted 5 years ago

“Scam company, as a business you should not pay them, hidden clause in their contract to lock you can you cant cancel, stay away from them !!!!”

Helpful Report

Posted 5 years ago

“My authentic reviews were taken down without asking questions, only emailing me to say my reviews are flagged as suspicious. Whereas the website is filled up with fake good reviews by the companies own employees and by paid agencies. The website is payed by companies to maintaining a good customer rating.”

Helpful Report

Posted 5 years ago

Trustpilot is rated 1.5 based on 2,737 reviews