Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 3,060 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 3,060 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

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Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 16th March 2026

241

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you submit a genuine BUT negative review there automatic censorship rule systems may delete your review or at worse block any future reviews. You can challenge deletion but done expect quick response. In addition it seems many many genuine responsible companies large through to small don't bother reviewing reviews or even responding let alone try to fix problems reported. So it's really bit of a waste of time but helps probably de-stress any annoyed reviewer by giving them a tool to vent THERE anger! Better to compliment and or complain the old fashioned way nice or not so nice letter to the company HQ and Chief Executive by researching his/her name. 99% chance of a response.”

Helpful Report

Posted 4 years ago

“I reviewed Octopus energy on Trustpilot I received an email from Trustpilot saying that my review was now online and could now be read by anyone, It was not, furthermore my account with Trustpilot was locked, also I can no longer comment on anything via other companies using Trust pilot. I tried unlocking my Trustpilot account but all I seem to get is rejected by automated Trustpilot web sites. I am under the impression that Trustpilot have rejected me in-favour of octopus energy to protect them from my review. I wish someone from Trustpilot would contact me and put me and my account straight. Or could it be Trustpilot cannot be trusted?”

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Posted 4 years ago

“Agree with most comments - they are paid by companies and so will do their utmost to keep them happy and your review off the system”

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Posted 4 years ago

“They are awful. Then remove legitimate reviews and allow bogus to remain. They don't hear your point of view. They send threatening emails. They are rude, un-cooperative and have no customer service skills what so ever.”

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Posted 4 years ago

“Trustpilot demand money for advertising and subscriptions to change reviews or delete them. You can tell those that subscribe and pay Trustpilot to cleanse their star ratings such as Argos to those that don’t John Lewis. If you are not subscribed as a business anyone can write anything and it won’t be removed for the business even if it breaks their own code of conduct. It’s completely illegal against Google guidelines and Trustpilot has no integrity.”

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Posted 4 years ago

“Do not trust reviews on trustpilot. They remove negative reviews when compensated by companies. My Hermes is just one example.”

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Posted 4 years ago

“total scam this company , everything their is just to make money delete reviews that do not align with their business.”

Helpful Report

Posted 4 years ago

“Trustpilot remove negative reviews for themselves and subscribing businesses (if you pay Trustpilot for an enhanced account). Twice I had their human staff verify I had the right to leave one company a review, but it was always auto-removed in minutes. Then trustpilot simply ignored me. Trustpilot are frauds. As for leaving a one star review for trustpilot, forget it.”

Helpful Report

Posted 4 years ago

“Removed my reviews about how yell and google removed bad reviews. Trustpilot make up some software detecting garbage as reason why. Now I cannot even login to leave a review. From a retired professor this really is a dodgy site a professor can't work out what they are doing. STAY AWAY”

Helpful Report

Posted 4 years ago

“Fake negative reviews full of complete lies by customers who are clearly out to damage businesses. Allowed by trust pilot to completely make up experiences that can be proved false but not allowed to remove them even if the business can prove its false. Claims of defemation by customers who are clearly lying are dismissed even though their fake reviews are clearly damaging a business. Told to stop reporting reviews or we will be blocked from reporting them. They clearly let anyone say anything without no concern of wether it’s true or not, they have taken control of peoples businesses even when products are not purchased through them, without there being proper moderation of reviews. Customers who have never existed leaving reviews about situations that have never happened. Customers who you can prove have been treated fairly allowed to make up stories and fake experiences because they don’t like that their mistake lead to them having to pay extra in delivery charges or things like that. Trust pilot has taken control of peoples businesses without any involvement in them or care for them what so ever. And you can’t demand that your business name and website be removed from there. So anyone can say anything they like true or not and be allowed to get away with it. We are having to resort to finding all proof and taking each person to court should they not remove all the lies from their reviews because trust pilot will not review a review even when you have clear evidence of the comments in the review all being lies. Avoid at all costs. Terrible customer service to business owners, unregulated and damaging to all businesses. It should be the businesses choice to be on websites such as this.”

Helpful Report

Posted 4 years ago

“Full of fake reviews”

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Posted 4 years ago

“Trust pilot clearly work alongside businesses to remove negative reviews for a few, I wrote a review on behalf of my teenage son, they removed the review as I was named on the account on my sons insurance with Adrian Flux, my husband was so they said he or my son could write the reveiw, my husband wrote a reveiw & sent proof that he was on the account, they removed the review & ignored the proof, so my son wrote a review & they removed his review, also ignoring the proof that he also sent them, we then reviewed Trust Pilot themselves & yep they removed both mine & my sons review, I am in the process of contacting trading standards as they are clearly paid to remove reviews by some companies & therefore can not be trusted at all!!!”

Helpful Report

Posted 4 years ago

“This site is toxic for businesses. They do not confirm if the customers are real, and they allow 1 star reviews to be left multiple times by the same people. When you challenge any of the bad reviews nothing is ever done. It's the most infuriating site ever, customers can state anything they like - call companies - liars, lazy, fake, don't trust them, they are not real, they steal your money .... when you appeal this with actual evidence like dispatch dates etc.. they say and I quote: ' While you might consider the language to be negative, this needs to be differentiated from being defamatory.' Seriously???? The world can be a nasty place and sites like this feed of of the negativity.”

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Posted 4 years ago

“Just cancelled my account with trustpilot. Removed a post warning people not to deal with a certain car dealer. Been on trustpilot quite a while. Can't be bothered anymore.”

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Posted 4 years ago

“Seem to neutralize real comments and fantasies on propaganda. That Trustpilot!”

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Posted 4 years ago

“I was a long term TrustPilot reviewer until recently when I decided to close my account. They remove perfectly honest and good reviews and don't even tell you why. They will be losing more and more users if they carry on like this.... Back handers from the reviewed companies possibly but I CBA reviewing websites to be treated like that!”

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Posted 4 years ago

“They will remove reasonable but negative reviews, but don’t even have the common decency to say they have removed it and why, I suspect shenanigan are afoot.”

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Posted 4 years ago

“Beware of this company. If they do not agree with “an honest review” they will delete it at the request of the company and then ignore you. I thought these companies were supposed to be unbiased but this one is definitely not, and it looks like they are on the side of the big companies. They are a complete joke.”

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Posted 4 years ago

“Trustpilot as a review platform is a sham. They facilitate companies in removing the real-life reviews. When you have a negative comment, they remove it, they ask you to edit it, which you do, they then remove it again. You provide them all the evidence of the attached and they still remove the link because the scam company doesn't want it to be promoted. Don't trust Trustpilot and don't trust the companies on there....especially not paypercustomer”

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Posted 4 years ago

“Vodaphone - appalling”

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Posted 4 years ago

Trustpilot is rated 1.4 based on 3,060 reviews