Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,960 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,960 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

Write Your review

Tell us how Trustpilot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Trustpilot 1 star review on 29th December 2025

Darren

Nicole O'Brien

Trustpilot 1 star review on 20th December 2025

Milo Taylor

Trustpilot 1 star review on 14th December 2025

Zechariah Breitenberg

Trustpilot 4 star review on 7th December 2025

Lumin

Trustpilot 2 star review on 5th December 2025

Benson Bally

Trustpilot 1 star review on 4th December 2025

Sandra

224

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

““After complaining about this online retailer and using some "inadequate" words, I have changed it as requested by Trustpilot. My post has been blurred by them anyway, because the seller report it as untrue. This was a seller which I have dealt with for almost 2 years and all of the sudden the customer care just plummeted. Anyway...I have replied to Trustpilot that I have the proof that the retailer threatened me with cancelling my order even from other seller with which they were in contact with and that I did not receive my refund(that didn't happen till now, since December 2019). Trustpilot asked for the proof. I've sent it straight away, my correspondence with this business' rep. That was in March. Never heard from Trustpilot again and my comment has been completely removed by them. If that is not shocking, I don't know what is. Avoid at all costs trusting Trustpilot!! Please!!””

Helpful Report

Posted 5 years ago

“TrustPilot is controlled by paying companies that will have any bad reviews removed regard less of the honest content. Some of these companies are scammers and TrustPilot is basically promoting this by the removal of honest bad reviews .”

Helpful Report

Posted 5 years ago

“This is a complete fraud. I have proof of companies using software to report any negative reviews and get them banned. Something TrustPilot is welcoming. If you use TrustPilot to judge a company/service you are going to be disappointed. Find attached, a reported review. It was reported within 8 seconds !!! 8 seconds!!! TrustPilot is not something to Trust.”

Helpful Report

Posted 5 years ago

“Clearly these folks are manipulating reviews to favor companies that pay them big bucks. Really unethical.”

Helpful Report

Posted 5 years ago

“Trust pilot is paid by companies to advertise them.I have painstakingly adhered to all there requests to scan documents to prove my posts against Skinnyfoodco and they keep removing them.trust pilot has removed bad reviews of Skinnyfoodco and leave the glowing recommendations.A SCAM.dont waste your time writing a review.”

Helpful Report

Posted 5 years ago

“when I was trying to give the review to one of the financing company it does not allows me to give less than 5 stars. and when I checked the reviews online for that company, nobody has given less than 5 stars. So I don't believe the Trustpilot. It is totally fake review company that is used by some of the bad companies to enhance their customer base and to cheat people.”

Helpful Report

Posted 5 years ago

“Can someone please tell me who regulates trustpilot please. ive been scammed by a company with great reviews on rustpilot which influenced my purchase. i now find i cant leave a bad honest review about my experience and for a week have monitored their reviews of instasmile only to witness the immediete removal of poor reviews then a mass of obvious fake glowing reviews IN MY VIEW TRUSTPILOT ARE AIDING AND ABETING CROOK SITES THIS HAS COST ME JUST UNDER £600 AND TJHEY WONT ALLOW US TO WARN OTHERS PLEASE WHO REGULATES THIS TRUSTPILOT ?”

Helpful Report

Posted 5 years ago

“Went with yell was not inpressed once you sign the contract they do not care trustpilot give them four and a half stars I would not give them any”

Helpful Report

Posted 5 years ago

“They take down negative reviews. But do nothing about obviously fake positive reviews. "Trust"pilot. Don't make me laugh. Totally useless.”

Helpful Report

Posted 5 years ago

“Wrote a bad review and got a response about 5 days later saying It had been taken down. Lots of other positive reviews with 0 information (unlike mine) stay up showing that they have clearly been paid to keep good reviews up.”

Helpful Report

Posted 5 years ago

“i put a review a bout child model on trust pilot after few days i was receiving emails and calls from trust pilot that the client requested to delete your review. i said why the said because you have to prove this and that and i had to write one page email to justify finally i give up writing a lot and they sent me notice that if i don’t reply in 2 days my debt will be deleted about that client and they did delete. so this means no one should trust trust-pilot i have trying to spread the truth via here”

Helpful Report

Posted 5 years ago

“All they do is take your money and call you a scam, when you have a bad experience with a company.”

Helpful Report

Posted 5 years ago

“Expensive, biased, ridiculous”

Helpful Report

Posted 5 years ago

“Trust pilot has to be the least trustworthy review company out there, everytime I review a company and being genuine the company in concern doesnt like it and removes the review.”

Helpful Report

Posted 5 years ago

“After complaining about this online retailer and using some "inadequate" words, I have changed it as requested by Trustpilot. My post has been blurred by them anyway, because the seller report it as untrue. This was a seller which I have dealt with for almost 2 years and all of the sudden the customer care just plummeted. Anyway...I have replied to Trustpilot that I have the proof that the retailer threatened me with cancelling my order even from other seller with which they were in contact with and that I did not receive my refund(that didn't happen till now, since December 2019). Trustpilot asked for the proof. I've sent it straight away, my correspondence with this business' rep. That was in March. Never heard from Trustpilot again and my comment has been completely removed. If that is not shocking, I don't know what is. Avoid at all costs trusting Trustpilot!! Please!!”

Helpful Report

Posted 5 years ago

“its now clear to see after reading the reviews here trustpilot is a scam and not to be trusted they keep removing my genuine review from a company who took money from me and done nothing. not once have i been contacted to provide evidence they keep sending me emails saying out software cannot verify this review. How can software verify if a human experience is real or not”

Helpful Report

Posted 5 years ago

“I was scammed by a company that had excellent reviews on trustpilot after looking into the reviews more I see the reviews had been for another service the company offered just like the scam superdrug did on trustpilot with their superdrug mobile the bad review I left was removed by trustpilot then I realise it was no more than a scam review site”

Helpful Report

Posted 5 years ago

“Worst review site on the internet, full of fake reviews, they delete negative honest reviews to falsify the star rating for companies. They are paid to lie. I just posted a review about Plusnet, a very honest review! They would not allow the review. Said it contained links, it did not! Said change the highlighted text, there was no highlighted text. I went from one star to two stars to see if that was the problem, they suddenly allowed the review. This is trickery and falsely adjusting star ratings. How can a review site get away with this much abuse? Everyone knows they are doing it, they get rapped for it constantly, yet they are still going? This World is becoming more and more moronic if it is not going to stamp down on trash sites like Trustlesspilot! Where are the laws? Where is the honesty and decency? Appalling site!”

Helpful Report

Posted 5 years ago

“After having a review upheld after 5 months from a genuine bad experience with village vet, my review was reported again and I'm expected to send all the details documents etc which trust pilot already had and i found another vetinerary practice. I gave 5 star rating for trust pilot recently to thank them for entrusting in my experience. Now I've been doubly taken to the cleaners. I find it offensive and astonishing how trust pilot can uphold a complaint from march in my favour and now I'm expected to do it all over again. This is grossly offensive and I'm reporting trust pilot to trading standards and my MP”

Helpful Report

Posted 5 years ago

“This was a service I used to rely on to consider whether a company was worth using our not. What has become apparent is the companies paying to be listed on Trustpilot run the show. I had bad experiences with Carlton Leisure and Emma Mattress. My reviews were accurate and complete both one star. They have now been taken down due to objections by both companies. In other words if you pay for that service Trustpilot will help keep the reviews artificially high. Not good at all for consumers. I've since found out these was a BBC watchdog episode on their practices. Worth seeking out, I will now be spreading the word that they cannot be trusted. Oh the irony.”

Helpful Report

Posted 5 years ago

Trustpilot is rated 1.4 based on 2,960 reviews