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Trustpilot Reviews

1.5 Rating 2,828 Reviews
10 %
of reviewers recommend Trustpilot
Company Reviews Questions Metrics
1.5
Based on 2,828 reviews
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Anonymous
Unverified Reviewer
“Untrustworthy. Supplied evidence they requested and basically ignored it. Allowing dishonest companies to get away with poor service. Quite suspicious.”
Helpful Report
Posted 5 years ago
Leonard West
Unverified Reviewer
“Poor service by overseas office rep. Managed to mix up two reviews and allow/ publish a completely unrelated response to my initial review. THEN had the audacity to advise Me to either delete or amend the rouge response !!!!!! Why are you there TrustPilot if we are unable to Trust You to resolve.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“They are choking in their own vomit, because they are vomiting now. Over time they've become untrustworthy! This is seriously unfair, and ridiculous! Trustpilot should not be trusted! They are violating free speech! by removing reviews that are too negative.. No free speech? I guess the only method against it is free physical contact, which would would be wrong.. Remember when a company is rising too much, dismiss it, and let it fall. no mercy! because they're on their way to become corrupt. It happens every time. Whatever that is rising, shall also fall is the law of balance. So remember to keep things in order, by going opposite when something is getting too good to be true. Maintain balance!”
Helpful Report
Posted 5 years ago
Perry
Unverified Reviewer
“Placed a one star rating about webuyanycar ..... I wasn’t rude , I just said the facts ..... Trustpilot removed it .... obviously we are only allowed to give good reviews .......what a waste of time !”
Helpful Report
Posted 5 years ago
Angryoap
Unverified Reviewer
“Should be renamed DISTRUSTPILOT. taking money from businesses says it all. Biased towards +ve's mainly, if any paying company complains about a review, it is promptly removed. I know, Ive had my ones removed and no longer post on their site anymore.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“TrustPilot is the absolute worst for reviews. Any business is able to PAY for negative reviews to be removed. I am part of a organisation that is targeting a certain scam business - We leave countless negative reviews on trustpilot (which contain 100% valid points btw) and trustpilot just willingly remove the comments at the scammers request. I've written to trustpilot to review how they operator. I am awaiting a response from them. If you want true reviews that are not fiddled with, dont use trustpilot. It couldn't be further from the truth.”
Helpful Report
Posted 5 years ago
Denis
Verified Reviewer
“I wanted to make a review about Tax Returned on Trustpilot, however my review after being confirmed that I used their services was removed as it breached their guidelines, so I wondered what went wrong I had all the correspondence and all the proof of what I wrote went wrong with that service so I have contacted their compliance team providing all the information and proof of what I wrote in the review is true. They asked me to change word "thiefs" so I used more politically correct terms, however my review was removed again by trustpilot as they said it still suggest theft. So I explained that how am I to make a negative review of money being taken away from me without my consent and without making me aware of their hidden policy that they do not pay out certain amounts of money that I was not made aware as they kept it in secret until they got my money and it was too late for me to call HMRC and stop them. I feel like a rape victim who is not allowed to talk about the rape even though the guilty one admitted to his actions in writing. It appears that trustpilot has some sort of a deal with bigger companies that deal with finances and they possibly get commission for keeping their review scores high and ensuring most of the negative reviews are removed. So as far as I am concerned trustpilot will work closely with financial companies that will use tricks and hidden policies to scam people and they will do their best to keep these companies clean.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“A business owner pitches a fit, Trustpilot removes it without a second glance which kinda defeats the purpose of being a review website. If removed they will ask for proof of membership of a business.. do not do it. I’ve had it happen twice now and will never go back. Trustpilot is dishonest and shady.. so, happy reporting d-heads.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Trustpilot company ratings aren't about how good a compay is it's about how much they pay Trustpilot. I had a paid for account with Trustpilot. They removed negative remarks I made about their really big paying customers and they whitewashed my questions about why. So I tried to leave a review about Trustpilot. Amazingly on Trustpilot you can't review Trustpilot!!!!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Trustpilot use dark arts to run their business . From a genuine perspective with evidence they link to a company then target negative reviewers and pay per click to push their review page to the top by paying per click then they say to the coMpany ... if you want your review taking down you need to pay £1000 per week “ Did you have a negative experience ? Review your service here “”
Helpful Report
Posted 5 years ago
James Lu
Verified Reviewer
“Way better platform than reviews.io. I was a customer of Reviews.io and I can tell you the difference is huge. What got me to leave and go to Trustpilot was Reviews.io trashing any review platform I mentioned but Trustpilot didn't do that, that showed me who I should be with and what business can stand on their brand alone. Reviews.io just copy others. Pretty sad really.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I placed a bad review about a company, Trustpilot put a hold on the review because of false claims for the bad company. The bad company started making threats about posting my address and all my information. I sent proof to trustpilot that proved I was telling the truth. Trustpiolot said they were going to do an investigation 3 months later they are still doing an investigation . So I decided to review my review on TrustPilot I found that they let this bad company post all my personel information.”
Helpful Report
Posted 5 years ago
Marian
Verified Reviewer
“Trust pilot removed my review within a few days because it was not positive. I understand that companies that receive bad reviews pay trustpilot to take them down. How absurd and twisted can they be :-(”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I have hundreds of customers ripped off by Choice Home Warranty and Choice stole money from us one of their vendors so we know first hand Choice Home Warranty is not honest Choice Home Warranty is finally also being sued now and there are thousands of people joining the law suit but trustpilot rates this company well??”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Trustpilot are useless if you leave a bad review they take it down. I'm sill waiting for my money back off nextday deal after months, but not allowed to leave a bad review.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Would not allow me to post a negative review. Kept sending me to compliance who said my words weren't nice...no, they weren't because the company was terrible. Don't believe Trustpilot ratings!!!”
Helpful Report
Posted 5 years ago
Dan
Unverified Reviewer
“Trust Pilot pander to companies who are shady, give a poor service and get a bad review--tell trust pilot all the bad reviews are fake and they disappear. Trust Pilot seems to artificially average out reviews by pandering to companies with very poor service”
Helpful Report
Posted 5 years ago
Mark
Unverified Reviewer
“TRUST PILOT WORK FOR BIG COMPANY.MUST REMOVE FROM tHIS LIER WORLD.I TRUST FOR GOOGLE FEEDBACK.TRUST PILOT!!!!!LIERS NEVER TRUST WITH THIS.”
Helpful Report
Posted 5 years ago
Akm Ltd
Unverified Reviewer
“Total crap, We have been running a very successful business. They don't take into account who reviews your business. They deleted several reviews we have from real customers and leave one from trolls that. They compliance team is an utter joke. And the worst thing is that as a business owner you cannot even request for your business to be removed from there. Absolute fraud”
Helpful Report
Posted 5 years ago
BMR
Verified Reviewer
“A website that allows companies to "Manipulate" reviews by removing Negative company reviews, which Misleads customers into thinking they are dealing with a Highly rated company when that is False.”
Helpful Report
Posted 5 years ago
Trustpilot is rated 1.5 based on 2,828 reviews
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