Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,912 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,912 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

Write Your review

Tell us how Trustpilot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Trustpilot 1 star review on 19th October 2025

217

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fake reviews”

Helpful Report

Posted 4 years ago

“Trustpilot is baised to reviewers, I have made review for my experience with travel company and it was removed by the trustpilot. I believe a lot positive reviews are fake. I have no trust in trustpilot.”

Helpful Report

Posted 4 years ago

“SCAMMERS ALERT!!! SPAM!”

Helpful Report

Posted 4 years ago

“Just like all the others stated. Negative reviews are removed, unless you prove to them with a million documents your reason for being unsatisfied. Positive reviews are kept no matter what the proof is. Trustpilot should not be allowed to have "Trust" in their name. They are dishonest and bought off.”

Helpful Report

Posted 4 years ago

“Disgraceful platform, forum to all people post lies, untruthful, unfactual experiences and then hide behind terms that they can’t review. Report them to the relevant Ombudsman authorities, this behaviour needs to stop as it’s damaging small business and costing them more money to obtain new customers.”

Helpful Report

Posted 4 years ago

“They will not publish honest bad reviews without back up evidence - they are removed by their software. Good reviews however are published. Ridiculous system”

Helpful Report

Posted 4 years ago

“Gave an honest negative review it was removed. They work with traders not the consumers. Unethical and shameful. Trust Pilot my rectum.”

Helpful Report

Posted 4 years ago

“Let big companies post fake five star reviews and take down the negative ones which are genuine!!”

Helpful Report

Posted 4 years ago

“No matter what they say, it is a totally dishonest website. Several of my reviews that were totally valid and legitimate were automatically removed by their so called software. When I provided them the evidence, they never came back. Shame on them!”

Helpful Report

Posted 4 years ago

“Disgusting”

Helpful Report

Posted 4 years ago

“Not Trustable. It is interesting, if You write a good review You don't have to prove anything for them (so companies can trick their customers to write good reviews, like winning or paying for their reviews), but when You write a bad review, You have to have evidence and You have to provide it also.”

Helpful Report

Posted 4 years ago

“So far, we’ve only found your service to be a problem. You consistently remove valid customer reviews and leave the business with zero recourse. You don’t even have the decency to inform the customer that you’re removing their review so they have an opportunity to comment. We’ve reach out multiple times ans it’s become evident that you don’t care but literally advertise about your ethical “trustworthy” approach but in practice it seems to be quite the opposite. Long story short, BUYER BEWARE. TrustPilot has zero concern about your business, your customer, or how detrimental it’s practices are for both! When you seek their help you’re either ignored or sent a canned email explaining something that’s has no bearing on the situation. It seems no matter what you do you’re just keep in this loop with zero resolutions. I’ve given 1 star because zero wasn’t an option.”

Helpful Report

Posted 4 years ago

“Trustpilot daylight robbery destroying our business will be taking legal action”

Helpful Report

Posted 4 years ago

“Reviews keep getting removed”

Helpful Report

Posted 4 years ago

“Trust pilot remove views for money from dodgy companies. We sent everything to them proving we dealt with super 1 investment and they still remove the review on the request of super1. funny how they never remove fake reviews”

Helpful Report

Posted 4 years ago

“They remove bad reviews for money.”

Helpful Report

Posted 4 years ago

“not a great service”

Helpful Report

Posted 4 years ago

“Trustpilot review can be bought and there is nothing reliable or trustworthy about it.”

Helpful Report

Posted 4 years ago

“I left a genuine negative review for an Energy company and within minutes my review was removed. I'm also unable to log back into my Trustpilot account. I can prove I was a customer of the energy company. I read the reviews on here from people who experienced the same thing and I'm not really surprised. It makes total sense that Trustpilot and businesses would be in cahoots. Sooner or later it will back fire. As for Trustpilot, I will never trust or use them again.”

Helpful Report

Posted 4 years ago

“Trustpilot allow a scam organisation like Alphafxc to have fake 5 star reviews. I originally thought this meant Alpha were a kosher organisation. Alphafxc is now a recognized scam by European and Australian governments and financial organisations but only because people such as myself who have been scammed by them provided factual detailed reports of their fraudulent, criminal behaviour. Trustpilot is therefore supporting criminal behaviour. The internet gets more dodgy by the minute.”

Helpful Report

Posted 4 years ago

Trustpilot is rated 1.4 based on 2,912 reviews