Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,010 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,010 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is HORRIBLE. DO NOT I repeat rent from them they denied me and many other people as first time users for no reason. If I could give this place 0 starts I would.”

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Posted 1 year ago

“DO NOT TRUST TURO.INC! They charged us without making any investigations. All claims from the Popka rent a car by Carlos G. were never investigated and charged us with 700 dollars for the damages and dents that were already there in the first place! The car was full tank before we returned the car but Carlos G. still charged us with fuel fee. TURO did not bother to investigate and immediately charged it in my credit card. All of them are SCAM!”

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Posted 1 year ago

“Horrible service! Do not recommend it at all! Better to rent a car from a company or use Uber/Lift/Taxi”

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Posted 1 year ago

“Turo is a scam! I was in an accident where the other driver was 100% at fault. Turo charged me $4000 without getting an accident report, without getting the other parties insurance or mine! I called every day for a month and asked for a supervisor each time. I was told that there were no supervisors and it would take two to three months for them to get this settled. I got the same scripted answers for a month straight! I have yet to hear anything from them and now have had to pay a lawyer.”

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Posted 1 year ago

“Do not use turo ..once you leave your review the owner will hit you up with fees . I didn't smoke in the car but got changed for smoking . . I got changed 300 . Because his gas cap cover flew off ..”

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Posted 1 year ago

“The care was not where the app said it should be, I spent 20 minutes looking for the car and the host implied I was stupid. The car stank of old sweaty unwashed human, and the offer was misleading in it's copy. I chose Turo over Zipcar for my 65 round trip journey since Turo offered a higher mileage limit which I was misled into believing that this included petrol. At the final stage of the booking process I was charged an additional fee, making the whole trip unaffordable and unsustainable. Complaints to Turo have been ignored and host has since sent fraudulent invoices for petrol and threatened me with debt recovery. Not paying a penny more to these unpleasant, unprofessional scammers.”

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Posted 1 year ago

“I will never use turo after cops found drugs in the car that was not mine. I wrote a review on turo website giving a 1 star and they took it down after I showed proof stay far away”

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Posted 1 year ago

“You won’t post my review about a Tesla I rented that smelled so bad like pot, I about threw up…. It was horrible and now Turo won’t post it. Disgusting. Last time a rent a Turo vehicle.”

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Posted 1 year ago

“I rented a minivan on turo. The vehicle was given to us dirty and unsafe. The vehicle had actual garbage in the vehicle and old underwear. It couldn't have been dirtier. I've attached pictures of the vehicle to show the trash in the beginning of the trip that shows how unclean the vehicle was and the underwear under the seat. We removed the trash so we could continue on our trip. The owner provided us an unsafe vehicle that had wipers that didn't work, a rear light turn signal that was broken, a side door that didn't lock, a window that wouldn't close properly, and a windshield that was so scratched from not replacing the wipers we couldn't see properly through it at night. I brought all of this up to the renter and they told me to fix it and they would reimburse me. I fixed the wipers and the turn signal so it was at least drive able. The wind shield being scratched makes this vehicle very unsafe. I cleaned the vehicle so we wouldn't be late for our vacation, otherwise I would have returned the vehicle. I didn't know about the vehicle safety issues until after I was on the road and it was too late to turn back and return the vehicle.”

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Posted 1 year ago

“I was a host for Turo. The third party that rented my car returned my car after 3 weeks and 2 days with a broken driver side door, cracked mirror housing and dent in my bumper. When I reported the damage to Turo they denied my claim. So I had someone dive my car for 3 weeks and 2 days put over$1,500 dollars worth of damage on it and I made about $700. THIS BUSINESS SUCKS DON'T LIST YOUR CAR ON TURO”

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Posted 1 year ago

“Do not book with Turo, go to a traditional rental company and save yourself the headache. I’ve spent thousands of dollars renting from Turo and have had several issues. One, they allow their host to park the vehicle anywhere they want, including airports and parking lots that costs more money to get the vehicle or drop it off. This is price gauging the customer, on top of having to take a Lyft to get the vehicle, you have to pay crazy fees because where the host decides to park it. Two, a host can just cancel after you rent a car and that leaves you scrambling to get another car through customer service which is stressful last minute. Three, I was driving on the highway and a rock hit the windshield and cracked it. This was completely out of my control. I now have to pay over $200 to replace a windshield that I don’t have. Four, Some of the vehicles I have rented felt like they were going to give out any minute. One just turned off at a light and no it wasn’t one that is supposed to do that. Another shook on the highway and felt like it was going to fall apart. Five, customer service is completely useless when disputing charges, the company doesn’t hold the host responsible for crazy fees and sometimes you won’t even get an invoice for these fees until weeks later. I just gave five reasons to save yourself the headache. They lost a customer tonight over $250, both expenses should not have been mine.”

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Posted 1 year ago

“Turo is the worst they put what they want and then ghost you if the guest insurance is denied and your vehicle is totalled you will lose and be taken advantage of”

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Posted 1 year ago

“As a car owner, I would NOT recommend listing your car on TURO nor renting through them. I had a horrible experience with a renter who scammed me and they refused to help me and allowed him to rip me off. Any company allowing that to happen, can't be trusted. I would assume they also won't help a renter who is scammed. Their customer service is appalling. Stay away”

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Posted 1 year ago

“The cars and hosts have been great. They are five star. Turo as a company is a 1 star. Turo as a company is the issue. Their website's pricing is not what you will pay. The cars are listed at a certain price per day (also included is the total trip price, with a note that this price excludes taxes and fees). However, when you get to the payment, the price will have gone up. The company does not feel this is misleading or false advertising. Customer Service will "as I explained before," you until you just give up. My frustration and aggravation is that they list a price on the page with details of the car. There are no disclaimers or notations that this price includes any discounts you may qualify for (ex., early bird booking, multiple days, etc.). However, the undiscounted price will show on your receipt - which, of course, also includes higher Trip Fees for the higher cost of the rental. This is not the owner's issue. It is Turo's responsibility to advertise fair and correct pricing.”

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Posted 1 year ago

“If I could’ve given it, no stars, I would have. This was way more of a pain in the ass than I ever expected. After I wandered the parking lot to find the car, I found out that the USB port was not working and could not charge my phone. They were good at communicating via messages until I told them it wasn’t working…crickets. drop off at Orlando airport is extremely confusing and look out for extra fees!”

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Posted 1 year ago

“Worst customer service.. rented a vehicle (10 seats) for my daughter’s birthday party. They cancelled and unwilling to reimburse me for the total of the rental amount. What a joke company”

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Posted 1 year ago

“The worst company you can ever deal with. Total thugs and extremely non professional. No customer services”

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Posted 1 year ago

“The support is VERY poor. When booking it round up the amount to the next full 24 hours but does not inform you ahead of time (maybe I should have known that - but I didn't.) I assumed that it would be easy to extend since I paid for it - that's my experience with real life car rental services - but I checked with the person offering the car. He said it would be fine to delay return until the full 24 hrs were up but that I would need to "extend" on the app. But Turo only allowed me an additional 3 hours. I called support expecting that it was a glitch - but it was intentional (an effort to get higher rates?). Something smells fishy with them.”

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Posted 1 year ago

“What an awful experience. I rented a Suburban to take me and my family to my son's graduation. The Suburban was OK, not great, but good enough. We were driving home Sunday afternoon when it suddenly started overheating. We pulled into a restaurant and called Turo customer support who told me to wait for the two truck and then he would call me a Lyft to get me home. After the two truck left I called customer support back and they stated that the policy was to provide a Lyft voucher for $75. Unfortunately, the Lyft was $180 + tax and there were no drivers available. When I spoke to customer support again, they had no options. No replacement car, nothing but apologies. And there we were, stuck in a restaurant that was closing soon, with 5 family members, including my 80-year-old mother-in-law, and no way home. Turo left us completely stranded with no options to get home. We eventually called some friends to come get us and we ended up finally getting home at midnight. I believe that other auto rental organizations, Avis, Hertz, Enterprise, etc. offer a replacement car if yours breaks down. We'll be using some organization other than Turo in the future after this experience.”

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Posted 1 year ago

“Unsafe service! Following numerous security checks and booking online, the host owner requested my driver's licence outside of the Turo checks, unfortunately I shared this but when I asked the host to share some identity so I could confirm who I was meeting, asTuro did not provide ample identification of the host, I had no picture or verifying details to allow me to safely meet and identify the host. The host outright refused to share any form of ID and so did Turo, and cancelled the trip after. I felt very unsafe as Turo through their process and policy allow host to obtain sensitive information about the guest but do not protect the guest by insisting that policy also allows the guest to request the same information or restrict requesting sensitive information by either host or guest being Turo collect this information as part of the registration process. This service is not safe and should not be used by anyone especially women as you don't know who you are meeting and cannot verify this.”

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Posted 1 year ago

Turo is rated 1.3 based on 1,010 reviews