Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,176 Reviews

6 %

of reviewers recommend Turo

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1.3

Based on 1,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rented from Turo, the cars were returned per the contract. I tried renting again a couple months ago and wasn't allowed. I've tried to find out why with no response from the company.”

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Posted 1 year ago

“I recently used Turo to rent a car for 5 days in Phoenix. Couldn’t have been better. Worked like a charm. The car was clean and had no issues. Easy pick up and drop off. Cheaper than any rental company I could find. 5 Stars!”

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Posted 1 year ago

“The worst experience anyone will ever have.”

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Posted 1 year ago

“DO NOT PUT YOUR CAR ON THIS APP. MY car was damaged. The guest and I were working it out. Turo interfered told her she had 1hr to pay the $500 deductible or she'd be banned from Turo. THEN THEY KEPT THE MONEY. I HAVE TO FIX MY OWN CAR THEY WERE PAID TO FIX”

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Posted 1 year ago

“I had rentlted several cars from Turo with no issues. The last 3 were the worst. Never again. I had avhost named Celio who rented a car to me with an expired tag and I got a ticket for the tag. After that one, I rented from a host off of 103rd and the car was dirty inside and out, with the service light on and smelled like a dirty diaper inside, I did not feel comfortable driving the car out of town, so I didn't. The last car I needed to extend it for one day and called Turo the day before it was due and the rep could not give me thevpolicy for returning the car in 24 hrs late. She only told me there is a late fee of $20+ daily car rate plus taxes. I was charged a $20 late fee which I was ok with but then also charged a $50 improper return fee which the rep never mentioned. A one day extension should've cost me around $80, but they charged me $133 even after acknowledging me that the rep Gabe the wrong info. They need to take that $50 charged and deduct it from her danged paycheck then maybe she'd learn her job and give out the right information about this companies policies.”

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Posted 1 year ago

“It has been 1 year since my vehicle was hit by someone renting from turo. Never heard from Turo or the owner of the vehicle even though the woman that hit me had all my information”

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Posted 1 year ago

“Yeah! According to The fine people of New Orleans an las vegas Used for terrorist activities by nuts an to blow people up or just used by the mentaly ill to kill people. You chose.... Personal...I'd rather rent a vehicle or buy a cheap car for travel. I live my life with the belief...if I love God...I show it by loving an serving people.... Jesus Christ taught me that.... Turbo ...well...seems questionable at the moment with all the terrorist using it...”

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Posted 1 year ago

“Their contract may be legal but it’s very deceitful. You have to scroll down the contract to see what is charged for extra miles. Extra miles are then charged at 3.5 times the federal mileage reimbursement rate. It was my first time using the service, and I felt that I was tricked into spending $550 for a one day rental of a Jeep Gladiator. Their customer service is subpar and doesn’t allow for dispute discussion and resolution. I will not use this service again.”

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Posted 1 year ago

“Turo good but there insurance not good been 4 months for $1250 claim giving me the run around”

Turo 1 star review on 30th December 2024

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Posted 1 year ago

“Love it easy fast and affordable”

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Posted 1 year ago

“Please never even rent a car from these dead beats. My son and his fiance went from California to Oklahoma to visit her family for Christmas and then drove to Texas to visit us. On the way back to California the car broke down in New Mexico this horrible company sent a tow truck to pick the car up but left my son and his fiance and they're little pug puppy stranded. They said they will reimburse them when they get back to California, how in the hell are they supposed to get back to California with no money????”

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Posted 1 year ago

“I made reservations 2 months ago. They cancel it 16 hours before pick up. Trash company. No wonder all have "All-Star" and "5-star" reputation because NOBODY is allowed to leave feedback when something like this happens.”

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Posted 1 year ago

“I used it a few times and it went smoothly, but after this last time, never again. Would not recommend due to bad customer service. I was disputing a damage claim for scratches I caused to the front passenger door, which I was totally responsible for and ready to pay for, but the estimate from the repair company included extraneous charges in the breakdown not related to the scratches I had caused (e.g. an entire section for the "rear door" as well, which was not damaged). The overall cost was ridiculous (close to $4k for minor scratches localized to the front door). I asked for clarification for these charges and to pause the automatic charge to my card until we settled them. They said that they'd pause the payment and pass my concerns to the "specialist" team for clarification. The next day I was charged, and totally neglected. Never got an explanation for these extra, sketchy charges. If things go wrong, which can happen, they will not have your back.”

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Posted 1 year ago

“Just a horrible experience overall. I rented a car and the host canceled on me 30 minutes after I didn’t show up. No communication whatsoever from host and Turo will not refund anything. It seems that the rules are incredibly strict, I paid a lot of money for this reservation. There are no upfront policies that tell you you have to show up within 30 minutes otherwise the reservation will be canceled with no refund”

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Posted 1 year ago

“don’t use turo!! they our trying to charge me 500 for some false claims that a host , customer service representatives don’t speak english so u can’t get any help”

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Posted 1 year ago

“We had a terrible experience with this company. They canceled our rental car reservation a month ago for no valid reason, despite us providing all the required documents. In the end, they refused to let us rent a car, completely ruining our Christmas holiday plans. Their lack of professionalism and poor service wasted our time.”

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Posted 1 year ago

“Too bad you cant leave negative stars, you may think you are renting a car for only do much a day but then Turo charges you a trip fee which is almost the same amount of what you are renting the car for! I had a car for 3 days and 1 hour and it was listed at $58 a day, i paid $605 and some change! Its ridiculous! It is a scam!”

Turo 1 star review on 24th December 2024

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Posted 1 year ago

“Turo deserve a foot in there hinds parts this company sucks from the top to bottom they don't deserve 1 star they need to go out of business!!”

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Posted 1 year ago

“TURO HOST REVIEW My husband and I have 7 cars listed on the app. We have a 5-star rating on ALL cars AND overall experience. We qualified for All-Star status within a month…Turo is HORRIBLE for host compensation. My husband and I are super flexible. Rather it be reservation changes or damages, we work with everyone to find a solution. Turo doesn’t back up claims filed with their app. For example: Someone trashed our car and brought the car back on empty. Cans and bottles everywhere, sand everywhere inside the car. I you know live near a beach, you know I how hard it is to get sand out 100%. Stains were let on seats as well….We took the check-out photos and make the claim for gas reimbursement and cleaning fee since this car needs a professional detailing. CLAIMS WERE DENIED. Turo support tried to give so much push back saying, ‘what did you clean it with…what is the stain from…did you ask the guest’…Since the guest challenged the gas charge, it was denied. This guest was already a difficult customer who wanted to use the Turo service but didn’t want to comply with Turo rules. All in all, we had to call in a week later for a different situation and the claim was reversed and approved. This was only one example. Of the 39 trips we’ve completed, 4 had obvious claims that were submitted with evidence and denied. We work so hard to provide the best service possible, but this make it difficult. Sometimes these are brought back with weird smells/stains and the car goes out again in a few hours”

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Posted 1 year ago

“Terrible customer service. I was told that my trip would get cancelled and that I would receive a partial refund. 24 hours after they canceled my trip, they told me I would no longer receive a refund..... please make this make sense.”

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Posted 1 year ago

Turo is rated 1.3 based on 1,176 reviews