Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,127 Reviews

6 %

of reviewers recommend Turo

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Metrics

1.3

Based on 1,127 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love it easy fast and affordable”

Helpful Report

Posted 10 months ago

“Please never even rent a car from these dead beats. My son and his fiance went from California to Oklahoma to visit her family for Christmas and then drove to Texas to visit us. On the way back to California the car broke down in New Mexico this horrible company sent a tow truck to pick the car up but left my son and his fiance and they're little pug puppy stranded. They said they will reimburse them when they get back to California, how in the hell are they supposed to get back to California with no money????”

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Posted 10 months ago

“I made reservations 2 months ago. They cancel it 16 hours before pick up. Trash company. No wonder all have "All-Star" and "5-star" reputation because NOBODY is allowed to leave feedback when something like this happens.”

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Posted 10 months ago

“I used it a few times and it went smoothly, but after this last time, never again. Would not recommend due to bad customer service. I was disputing a damage claim for scratches I caused to the front passenger door, which I was totally responsible for and ready to pay for, but the estimate from the repair company included extraneous charges in the breakdown not related to the scratches I had caused (e.g. an entire section for the "rear door" as well, which was not damaged). The overall cost was ridiculous (close to $4k for minor scratches localized to the front door). I asked for clarification for these charges and to pause the automatic charge to my card until we settled them. They said that they'd pause the payment and pass my concerns to the "specialist" team for clarification. The next day I was charged, and totally neglected. Never got an explanation for these extra, sketchy charges. If things go wrong, which can happen, they will not have your back.”

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Posted 10 months ago

“Just a horrible experience overall. I rented a car and the host canceled on me 30 minutes after I didn’t show up. No communication whatsoever from host and Turo will not refund anything. It seems that the rules are incredibly strict, I paid a lot of money for this reservation. There are no upfront policies that tell you you have to show up within 30 minutes otherwise the reservation will be canceled with no refund”

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Posted 10 months ago

“don’t use turo!! they our trying to charge me 500 for some false claims that a host , customer service representatives don’t speak english so u can’t get any help”

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Posted 10 months ago

“We had a terrible experience with this company. They canceled our rental car reservation a month ago for no valid reason, despite us providing all the required documents. In the end, they refused to let us rent a car, completely ruining our Christmas holiday plans. Their lack of professionalism and poor service wasted our time.”

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Posted 10 months ago

“Too bad you cant leave negative stars, you may think you are renting a car for only do much a day but then Turo charges you a trip fee which is almost the same amount of what you are renting the car for! I had a car for 3 days and 1 hour and it was listed at $58 a day, i paid $605 and some change! Its ridiculous! It is a scam!”

Turo 1 star review on 24th December 2024

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Posted 10 months ago

“Turo deserve a foot in there hinds parts this company sucks from the top to bottom they don't deserve 1 star they need to go out of business!!”

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Posted 10 months ago

“TURO HOST REVIEW My husband and I have 7 cars listed on the app. We have a 5-star rating on ALL cars AND overall experience. We qualified for All-Star status within a month…Turo is HORRIBLE for host compensation. My husband and I are super flexible. Rather it be reservation changes or damages, we work with everyone to find a solution. Turo doesn’t back up claims filed with their app. For example: Someone trashed our car and brought the car back on empty. Cans and bottles everywhere, sand everywhere inside the car. I you know live near a beach, you know I how hard it is to get sand out 100%. Stains were let on seats as well….We took the check-out photos and make the claim for gas reimbursement and cleaning fee since this car needs a professional detailing. CLAIMS WERE DENIED. Turo support tried to give so much push back saying, ‘what did you clean it with…what is the stain from…did you ask the guest’…Since the guest challenged the gas charge, it was denied. This guest was already a difficult customer who wanted to use the Turo service but didn’t want to comply with Turo rules. All in all, we had to call in a week later for a different situation and the claim was reversed and approved. This was only one example. Of the 39 trips we’ve completed, 4 had obvious claims that were submitted with evidence and denied. We work so hard to provide the best service possible, but this make it difficult. Sometimes these are brought back with weird smells/stains and the car goes out again in a few hours”

Helpful Report

Posted 10 months ago

“Terrible customer service. I was told that my trip would get cancelled and that I would receive a partial refund. 24 hours after they canceled my trip, they told me I would no longer receive a refund..... please make this make sense.”

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Posted 10 months ago

“Terrible experience. I got a car with a flat tire. Notified the owner right away. They charged me $600 for "damages" and then $2,400 more for "more damages" a week later. A six year old car, that I drove for less than 48 hours. Scammers. They also take the hosts word without any proof of damage.”

Helpful Report

Posted 10 months ago

“Absolutely horrible, they tried to charge me Sales Tax for the State of Oregon where I live and where I was going to rent the vehicle from. I had to call customer service and after being on hold for 26 minutes I was told, that Oregon does have a sales tax. When I told them they were wrong they came back and told me that "if that is true they would refund me the money for the sales tax in 30-45 days. I cancelled the reservation on the spot and was still charged even after I cancelled the reservation. It then took another 25 min on the phone to get that charge removed.”

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Posted 10 months ago

“First and last time using Turo. The car had no oil and we had to drive from TN. So many hidden fees, I was charged $200 for bringing the car back 2 hours late but I was in communication with the host letting him know we were running late. He said it’s fine just let me know when you are here. $200 for returning a car late is insane. I got charged twice ($400) so in total I paid $860 for 4 days. This company just want your money.”

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Posted 10 months ago

“I had a great experience with Turu rental they were very helpful easy friendly and very professional, they provided me with easy instructions to get the best experience ever I totally recommend it to everyone and im.looking forward to book my next trip”

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Posted 10 months ago

“AVOID THE TURO SCAM AT ALL COSTS! My husband and I rented a Turo car to go upstate NY for the Thanksgiving long weekend. Long story short: our entire weekend was ruined by the shity car Turo gave us, and 2.5 weeks later we are $550 down, have spent 4+ hrs on the phone to them, the rental car is abandoned in a friend’s house, and Turo does not do anything to resolve our claim and put an end to this. More detail: on Friday, we realized that the Turo rental car’s trunk did not lock, and having our luggage with us, spent all afternoon trying to figure our what to do about it. On Sunday when we had to go back, a car almost hit us from behind and told us that our break lights were not working, which is very dangerous. We had to drive back ~2.5 hrs to the city on the highway, and as we started the journey (with the unlockable trunk and without tail lights), the front right wheel start began shaking violently. We stopped, went back to a friend’s house, check all tires’ pressure (which were good) and realize that the car was undrivable. From then on, Turo has proven to be the biggest scam company I have ever been unfortunate enough to deal with. We called roadside assistance, which never came to help. We left the broken car in my friend’s property and thankfully his father was able to drive us to a bus station where we took a bus for $207 total. Needless to say that the entire Sunday was wasted by this incident. But most importantly, as of today DECEMBER 13th and SINCE NOVEMBER 28th we have contacted Turo (via claims, phone calls, and emails) OVER 23 TIMES. The car IS STILL seating in my friend’s property! NO ONE at Turo has given us a straight answer. Instead, it is LIE AFTER LIE. At least four different times they have told us that “an inspector” or “a team” was picking up the car. It has never happened. The ~6 Turo departments through which we have been pushed around FOR WEEKS all give you different information and status updates about (1) their policy, (2) what they are going to do about it, (3) the time it is going to take. The only consistency among our interactions with Turo’s Customer Support, Claims, Inspection, Roadside Assistance etc is that THEY HAVE ALL BEEN USELESS. We will sue. In the meantime, if you are a potential client, save yourself this nightmare and book a car via a real rental company.”

Helpful Report

Posted 10 months ago

“Garbage customer service. Run by a buch of crazy snowflake children. Will not call you back to resolve a problem, every interaction is through email. This compnay lacks INTEGRITY.”

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Posted 10 months ago

“I was charged for tolls, on roads that I had not driven on. My complaint was denied, and no reason given. No recourse. Beware!”

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Posted 10 months ago

“Ita very very nice 😍”

Turo 5 star review on 11th December 2024

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Posted 10 months ago

“Second time in a row I have to beg hosts to tell me if they aren't going to suddenly cancel on me last minute. Second time in a row they do cancel on me last minute. Second time in a row I have to book whatever low-quality overpriced cars are left on the market due to it being last minute. Second time in a row there's little Turo Support can do. Last minute before the holidays.”

Turo 1 star review on 11th December 2024

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Posted 10 months ago

Turo is rated 1.3 based on 1,127 reviews