Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,001 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Costumer service is the reason why I'm giving 5 stars the agent was super nice and helpful rebooked me and covered additional fees. My first host was Evan's Mazda in Honolulu and he was rude and arrogant this was my first time and I had questions I have screen shot of his response to all my questions”

Turo 5 star review on 5th September 2024

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Posted 9 months ago

“Vidas J is a total scam artist! DO NOT RENT FROM HIM. He submits false pictures in order to get money from violations! I’ve submitted my proof to turo and they decided not to charge me. He planted trash, and waited almost 3 days to report anything and tried to tell me I had an animal in the car when I did not. He messaged me saying there was significant brown dog hair but then the pics he posted had white dog hair, meanwhile I have a dog that has zero white on her and all brown so I messaged back I was sorry and that it must have came from my daughters blanket but my pics did not show dog hair and plus I would have never left hair on the seats. He managed to have me fined 150 for significant dog hair and all done after I left his review that he messaged me about non stop for 2 days. And as soon as I left it he did that charge so that I wouldn’t be able to leave the truth about him on a review. In the pics the clean was how I left it and the mess was what he posted 3 days later.”

Turo 1 star review on 5th September 2024

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Posted 9 months ago

“I used Turo quite a few times in the past. I didn't have any issues up until this past rental. I had an issue with the company that rented me the car. After a few calls and repeating myself over and over, I still have no answers. The several agents that I spoke to all promised me an immediate refund. The refund has not been honored yet. I am still waiting and it's been a week. None of the agents helped me completely. I spoke to an "investigator" who I have been trying to reach back. I have left several messages for her with no return call back. They closed my account unexpectedly as well with no rhyme or reason.”

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Posted 9 months ago

“tour don't care about host.”

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Posted 9 months ago

“I used Turo a few times and kept telling everyone how great Turo is and they should use them, but after my experience with customer service and them not helping or explaining why they closed my account I will never be using Turo again or tell my friends and family to use them. Instead of trying to help me resolve the problem they just said there was nothing they could do and they are not changing their mind. They kept asking why I want to use Turo so badly and for me to just use other car rentals. Well after today and not have them help me I will be using other rentals”

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Posted 9 months ago

“The customer service is horrible. The system glitched and overcharged me and they claim that the issue is on the customer if that happens. So be prepared that if the system messes up its your fault and you will have to cover whatever charges it gives you. The customer service gave me no help at all and refused to give me any sort of refund.”

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Posted 9 months ago

“Extremely Disappointing Experience I rented a car from Turo for a trip from Montreal to Quebec, and it turned into a nightmare on the very first day. The car broke down in the middle of our journey, leaving us stranded on the highway. It was so bad that the police had to come to our aid. Despite this major inconvenience and the safety risk we faced, Turo assured us they would reimburse us for the trouble. Unfortunately, they never followed through with their promise. This lack of responsibility and customer care is unacceptable. I would not recommend using Turo, as their lack of reliability and failure to honor their commitments made our experience extremely stressful and frustrating. Zero stars”

Turo 1 star review on 1st September 2024

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Posted 9 months ago

“This was my first time renting never hit anything got accused of putting a mark on a car told me I had to pay almost 1000 do to damages I will never rent with them again they scam you out of money”

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Posted 9 months ago

“This car rental company is very more expensive than the big car rentals. Cars are very old and prices are too high. Never going to rent the car from Turo.”

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Posted 9 months ago

“In a reservation, the user rented the car to sell or smoke marijuana. You did nothing and did not even answer the expenses that I claimed for cleaning and breaking a wheel with 5 nails. I need you to tell me if you are going to give me a solution, otherwise I will have to make a report to the police and also obviously leave the review of everything that happened on all platforms and make videos on tiktok and all networks showing what happened. The user is reported by me and the 3 people who rented from him before and you do nothing about it. IN ADDITION, you deleted the rating that I gave him.”

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Posted 9 months ago

“SCAM! Charged us for a Jeep for four days, gave us an address to pick it up. NO JEEP HERE!!! Guy says I’ll call you right back, then never does and sends us to voicemail every time we call!!! Left us stranded! DO NOT USE TURO!!!!!!!!! 540$ to sit in the heat and be stuck without a vehicle for the week!!!!”

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Posted 9 months ago

“I’m a host. I have a 10 o car. Tori was hacked me and stole my earnings. Thousands. They told me kick Rocks. FBI and police on the case. No hel what so ever. All they could say was Escalated. Asked to speak to manager. Can’t get to anyone but a blocking agent. Escalated 50 times. No help at all. 5 star host. They could care less.”

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Posted 9 months ago

“Used their service, car broke down, had to get a car ride back to where I got it (30 min there, 30 min back), and no compensation for the time lost on vacation. Use another service if possible.”

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Posted 9 months ago

“Turo is a scam. They take a processing fee of $150 if you pick any tier of their insurances and if there’s a claim being filed through them. Pavlo K from Sheepshead Bay BK falsified damages onto his car using my nighttime pics with shadows and lighting on my photos. He created superficial marks and a scratch onto his mini van to match the shadows. I went to look for his car as soon as he uploaded the damages, which was the next morning. I returned the car before 11 pm, he claimed damages 8 am. I searched for his car as soon as he uploaded his photos. I have a video of damages that aren’t on his car anymore. I told this to the Turo claims dept. Turo didn’t want to look at evidence after the date of return. Mind you, i dropped the car off at 6/7/24 @ 11 pm. He uploaded damages at 6/8 @ 8 am. I went to look for his mini van at 6/9 3:34 am… no damages as stated in these pics and a video. I will upload the pics and video on here. Turo is chasing after me incessantly and takes a supervisor two months to get back to me. They take a cut of the claims. I put the claim through my personal insurance and Progressive said it’s not valid bc there are no damages on his car according to my evidence via a HUMAN adjuster; therefore, they denied the claim on their end. Turo uses Snap Sheet as their adjuster which isn’t a real human. It’s a computerized system. Do not use Turo. Pavlo K is a five star host bc they won’t allow any negative reviews being posted. They took my review down from his page. I’ve been dealing with this until recently. Customer service representatives are not from this country. They outsource their calls. In addition, they do not read previous messages so you’ll need to repeat your issues over 20x, very disorganized.”

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Posted 9 months ago

“Worst Experience Turo Rent a Car in Birmingham, UK Rent a Car in Birmingham, United Kingdowm (UK) Worst experience It was a worst experience as TURO Provided cars without road tax paid status and valid MOT status (illegal to drive/ it’s an offence to drive a vehicle on a public road in the UK without valid road tax). Those cars listed on TURO website are untaxed and MOT expired status. Customer care stationed outside UK worsen the situation. End result :- cancelled 3-days trip and lost all booked hotel/ activities ticket expenses.”

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Posted 9 months ago

“Turo is a garbage company. Was hosting for months. I had a minimum price and Turo kept going below that. I called and they didn't know why it was renting under my minimum. Happened multiple times. My vehicle was returned trashed almost everytime and I couldn't charge a cleaning fee. It was damaged often and when guests paid, turo took a cut. They took a large cut of all my money. Turo won't let you cancel rentals. I had to contact guests and tell them to cancel. My profits barely covered my car payments. Maintenance was out of pocket”

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Posted 9 months ago

“Absolutely horrible service from the hosts. Was a good idea in theory, but the hosts don’t show up, they usually give you a vehicle with tons of issues, and they completely ignore any attempts to contact them.”

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Posted 9 months ago

“They don't honour their insurance policies They don't assist clients when vehicles have problems”

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Posted 9 months ago

“Worst ever app seen It’s look like they take yours details for fraud”

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Posted 9 months ago

“After leaving a review and the host contacting me questioning me about it. I was extremely fair. Everything was a five except for one thing. I just looked over the review and it was not there. It seems that the host somehow had it removed and it doesn’t appear on my reviews. Just a little constructive criticism, I think that this type of thing takes away from the review process which I personally rely on. After reading some of these complaints, I see that this company doesn’t have a lot of integrity…. Such a good concept with poor management.”

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Posted 9 months ago

Turo is rated 1.3 based on 1,001 reviews