Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,099 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,099 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not do business with this company. They let people smoke in your cars and do absolutely nothing to resolve things. My car is absolutely ruined and theyve done nothing except put the burden me”

Helpful Report

Posted 2 years ago

“No customer service, over charged, added fees, charged 322$ for cleaning a vehicle that was not dirty and the worst part is the max cleaning fee is 250$ SCAMMERS please do your self a favor and use a real car rental company”

Helpful Report

Posted 2 years ago

“Absolutely ridiculous cleaning policy . Charges lots of fees , cost more than usual rental company , not to mention the cleaning fees you are charge which are standard regardless”

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Posted 2 years ago

“We signed up for Turo to give it a try, our car recently broke down and we had an appointment we had to get to. We scheduled with host Lakia in De. With her Chevy Traverse. (horrible horrible host who lied and completely ruined everything) less than 2 hours before the car was scheduled to be delivered host claims cancelled claims she was out the country and "lost" her phone and somehow miraculously found it in time to cancel prior to scheduled delivery. At this point we have already paid fully for our rental. After being inconvenienced by this host, who was passively aggressive in her horrible service, we contact Turo, who turns around and says now we have to go through another verification. We were ALREADY SCHEDULED PAID FOR ABD BOOKED! After telling Turo at this point this is illegal and scammy they denied my husband who was already previously approved, said it was due to him having a criminal background!!! More lies from this company, He has never as so much got a parking ticket! He has no points on his DL, however this company lied scammed and did not return our money right away! How do you do a criminal background check on just name an DOB with a person with an extremely common name! After spending over 3 hours trying to get a rep on the line who knew what they were doing I had to get my lawyer involved! This company and their host are the worse! Do not I repeat do not waste your time or money, an if you do by all means avoid host Lakia in Delaware with the 2013 Chevy Traverse! Worse experience, the company and the host all lie!!! Could not provide any proof to this alleged criminal record or DL issues. Completely totally lies, instead of penalizing their lying unprofessional host they turn around and do the same thing! My lawyer is still involved.”

Helpful Report

Posted 2 years ago

“As a Tesla Host Here is what happens; you can get $90 daily after Turo commotions. If the guest brings the car it is your ( hosts) responsibility to clean it Tesla can only have hand clean can’t go to drive through machine so it cost you $50 cleaning. While guest using if they charge supercharger it hours to car owner credit card you charge $36 for each time . When they return u can only create an invoice for supercharger but if they don’t pay Turo denies your invoice Even you send them bank statements . It happened to me multiple times as a host. Plus what happens if there is an accident if ur car stays in collusion centre 1 month or any time they do not cover ur lost of income or a car rental for use . While your car gains mileage 200 per day Turo makes money you pay out of your pocket .”

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Posted 2 years ago

“Changed my name and they told me I can no longer use the service and can't even discuss it. Terrible service. Avoid. Also, things look cheap until you pay £10 per day for insurance and then a massive turo fee.”

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Posted 2 years ago

“It was my first time using the app and I needed to cancel within 16 hours of the trip due to being sick but apparently fine print in the policy says you must cancel within 24 hours to not be charged. I asked for an exception and they said my reason wasn’t good enough. This is my first time renting with them and no one explained this cancellation policy to me (in the app, it clearly said I had the option to cancel up until the time of picking up the car.) won’t be renting from Turo again if this is the kind of customer service they provide.”

Helpful Report

Posted 2 years ago

“Just look below and you can see identical experiences as ours. Charged an unreasonable cleaning fee, that was inadmissible by their own cleaning policy. Back and forth with customer service went nowhere. Bottom line: Turo will always back the host. Wouldn't risk using Turo again...”

Helpful Report

Posted 2 years ago

“Host canceled and still charge 75% fee even after calling customer service getting hung up on the first time. Then spending all this time on chat with customer service and being told that the host has a right to cancel. Okay I understand that but why the f*** am I still being charged when I showed up and then the host cancels. Man it must be a nice way to make some money to say you're going to rent out your car and then not but still get 75% of someone else's money. I'd say it's a giant f****** scam”

Helpful Report

Posted 2 years ago

“Absolutely impossible to get a refund for a charge that wasn't correct. I kept being sent to the "billing chat" Billing chat was useless and told me to call Turo. The customer service at Turo said it could only be resolved on billing chat. This company should be out of business”

Helpful Report

Posted 2 years ago

“Turo is the worst company. They deducted 300 pounds without any reason from my money.”

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Posted 2 years ago

“Please avoid ever booking with Turo. Worst and scariest experience I have ever had booking a car. We rented a vehicle last week. Made sure to document all damages during checkin. A soon as you hit 60mph the vehicle would shake barely controlable. The vehicle was not safe to drive. When we returned the vehicle the host claimed the same windshield damage which was included with pictures in our checkin process. When we disputed the host got vengeful and claimed smoke damage as well with no proof of smoking. We thought we would be okay because Turo wouldn’t stand for such a scam. Needless to say, Turo immediately blocked my account and began unlawfully charging my credit card. Their only response was we trust our host and provided zero proof or explanation. After multiple fraudulent charges we had to make a report to our creditors. Turo will never help the guest, be prepared for more hidden fees after the end of the trip. We feel completely scammed. All the pictures before and after did nothing to help. Turo didn’t even care to review them. “Our decision is made” and nothing you say will change that was their response to a multiple 5 star guest. Photos show pre existing dirty and damaged condition of interior taken by the host himself before checkin.”

Turo 1 star review on 23rd September 2022

Helpful Report

Posted 2 years ago

“I took the 0 deductible insurance. Somebody hit the car and drove away. Turo now insist that the claim not go thru their insurance.”

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Posted 2 years ago

“There are lots of hidden costs in the form of protection, gas, and delivery fees. Once Turo gets the credit card, they invoice fraudulent charges. The customer service is pro car owners and does not care about the users.”

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Posted 2 years ago

“It was smooth to set an account and rent a car. After return it, my initial fair experience went to down hill - fast. The car got minor scratch on an orange plastic road block pilon; however, the online report does not have enough space to provide proper information but you would not know as you can type all you want and at the end the majority info show - simply disappeared to cyber space. When I contact the the customer service and was told someone from claim department will contact me. Guess what, no one reached out to me and the bill just showed on my credit card without any explanation.”

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Posted 2 years ago

“This company is scam!!! I was double charged for a car rental and screwed my bank account up. Do not give these people your credit card or banking info. Horrible experience. They stole 300$ from me. I would never recommend them to anyone”

Helpful Report

Posted 2 years ago

“The customer service is terrible.!!! I called three times to check on my refund and I was put on hold for over one hour three different calls..with no answer...as soon as I cancelled by reservation they changed the receipt to hide additional charges that are still due back to me....I am still waiting to see what will be refunded to my credit cards...they are totally playing a game with the consumer...beware!!!! Their website is very lame as well,, as soon as you book a reservation, you are blocked from looking at other cars for that same timeframe which is ridiculous. I brought this up to the customer rep and he could not careless about what I said. On the flip side, the owner of the vehicle I was going to rent from, was amazing and could not be more accomodating..he is new to Turo as well and I honestly do not think he will continue once he figures all of this out....FYI...make sure you have full car insurance ...they will try to sell you their version but it does not cover anything! Most car insurance companies will not cover "car sharing rentals" and so you are stuck with their lame insurance package....better off spending a few extra bucks and renting from a reputable car rental company where you will have full coverage with your own personal car insurance coverage.”

Helpful Report

Posted 2 years ago

“TURO is a scam!!!!!!!!!!! DO NOT BOOK WITH TURO...”

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Posted 2 years ago

“In June 2022 my partner and I used Turo to rent a Subaru Forrester in Montana for 4 days. During the visit to Glacier National Park we noticed our car had been dinged on our left rear door (it was very windy so we assumed a neighboring car’s door flung into ours). As such, we followed protocol and logged the ding (see original photo below). What happened next was extremely surprising and disappointing. According to our first estimate car was inspected on 06/30/2022 and we received an “estimate” for the repairs on 07/02/2022 for ~$1,200. The price was more than what we expected but we wanted to close the matter and subsequently paid. Then over 2 months later on 09/07/2022 we received a follow-up “estimate” from Turo. Turo was requesting over $1,000 more to cover additional costs. Initially, when we received this email we assumed it was spam. Not only was the cost astronomical for a small ding (see photo) but so long has passed without any communication that we presumed the matter closed. When inspecting the second “estimate” it is claimed that it took over 20 hours to fix the car (see breakdown below). Apparently, the repair even involved fixing front doors! We have no knowledge of damage to the front doors, and if there was damage we would expect it to be logged immediately after our rental period, not over 2 months later. Now our total requested out-of-pocket was well over $2k and conveniently below our $3k excess. Overall, this experience with Turo has been extremely disappointing and caused unnecessary distress to us. We know this wouldn’t have happened if we used a traditional rental company and going forward that’s what we will do.”

Turo 1 star review on 13th September 2022

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Posted 2 years ago

“Unfounded Charges! I typically do not leave negative reviews, especially for small businesses..I felt the need to inform the consumer! I rented a few cars from TURO at the RoadRunner Towing & Storage location in Yucaipa California. The initial experience was great, although the cars were worn down, it was convenient. My last Volkswagen was in “good” driving conditions, but shortly after the oil light flashed and the smell of burning engine-I reported it and dropped it off as it was my last day. The following day I received a BS CHARGE for “smoking” in the car of  $260.00 followed by two pic with some light ashes on the floor mat of the passenger side. I thought it was easily explainable as I am not a smoker! If you live in southern Cali, you’re aware of the fire situation we’re currently experiencing! The light ash may have been from the fires and tracked in but certainly did not come from smoking. I tried my best disputing the charges to no avail! I was wrongly charged and couldn’t for the life of me connect with a human being on a call with TURO to hear me out. It’s understandable that if you smoke in the car and go against their policy you get charged., but in no way did I smoke nor do I smoke! BEWARE of doing business through TURO loCated at RoadRunner Towing & Storage as you are risking faulty charges. I will be following up with the better business bureau in the area”

Helpful Report

Posted 2 years ago

Turo is rated 1.3 based on 1,099 reviews