“I am very happy with Customer Service Rep Em's Live Chat service. She is very helpful. She answered my queries very clearly. She had also helped me to solve my problem within few minutes.”
“Payment Receipt not received.
This is Hussein Omar. I work at Marvel International School as a financial manager .
I've done an online payment to superscribe for 3 accounts for 1 year .
I've sent several mails getting no reply . I wanted to have confirmation for the payment ,and I asked the finance team to send a payment receipt even asked the care team and my sales representative Mr Jack for the same issue starting from Friday 23/07/2021. I received no reply from the emails.
I only get useless automatic mail replies.
I have tried to make a call on the number +44 (0) 114 349 4982 the call carrier company told me its a wrong number . Kindly give me the support needed.”
“When I have questions or problems, the Twinkl team really helps a lot. Once, I wanted a little amendment on the Twinkl worksheet, the team just did it for me, in a short time. Amazing!
Of course, you need to pay a certain price for the worksheets, but you will get more than just worksheets. Twinkl is really great! I am renewing my membership. No doubt!”
“I asked a question on the chat facility quite late at night, asking about the Twinkl Phonics Scheme. I didn't expect to get a reply for a couple of days, but one of the lovely Twinkl Team; Liz, came online straight away. She answered my complicated list of questions and then sent me another list of links for useful guidance.
Nothing is ever too much trouble and you always get a friendly, positive reply.
Long Live Twinkl!!”
“Such a great site, so much is available and the pricing is very reasonable. I have found the support staff to be both very quick to reply to queries and very helpful”
“I made an error with my subscription today - signed up to primary and secondary (it’s been a long term! 🤣) and despite it being a Saturday it was solved and changed within minutes! So impressed. Can’t wait to get started with the resources now - they look amazing!”
“Twinkl was an extraordinary help for my kids during the summer holidays. There are amazing resources according to the curriculum which we can download and work out. I highly recommend it to the parents and teachers for planning their lesson ideas.”
“Brilliant Service from Emma sorting out a payment error, she knew i was in a bit of a panic and she was very calm and helpful. she really helped me out. very pleased with the service and cant wait to start using the resources again.”
