“I received a birthday wish from Heather today. One month of ultimate membership was added to my account as a special birthday gift. I felt so happy as this kind gesture will help me in my lessons planning and save me time when looking for teaching resources for my class. Thank you!”
“Really impressed with Twinkl today, they have started to provide Functional Skills and Entry Level resources which are brilliant for my Nurture Class. I contacted them on their live chat to ask about EL2 resources and Emma (a real person!) replied and found the answer for me by the end of the day, very impressive.”
“Highly recommend Twinkl! I’ve always loved their resources and can always find what I need to make my lessons super engaging and fun for my class. Not only are their resources fantastic though, so is their service! I contacted them regarding help with cancelation of my account and their responses were super fast and they solved my issues straight away with no fuss. Not only that, but Georgia went above and beyond, providing me with credit for some months that I hadn’t accessed the site while on maternity leave to be used when I sign up on return to work. It certainly wasn’t expected but really shows how great their level of customer service is. I will definitely be recommending them to colleagues and friends! Thank you Georgia!”
“I love the images and quizzes in the slides. Always colourful and the concepts are presented in an interactive way.
The differentiated comprehension passages are lit.🥰”
“In my new mum, sleep induced state, unbeknownst to me, I accidentally activated a second Twinkl account using an email address with a typo in it. It has taken me 8 months to realise I have been paying twice a month for my subscription. Within minutes of me sending off an email enquiry to Twinkl about it, they contacted me, saw what the problem was and have offered to credit me the 8 months subscription fees onto the account I do actually use regularly. The mistake was 100% my own however they offered right away to essentially give me my money back. I am so thrilled and very grateful. What a wonderful ethic this company has, they really look out for teachers. Thank you Twinkl!”
“As a primary school teacher, I can honestly say that Twinkl has made my life as a teacher a bit easier. Their resources are extremely nice and if you need anything else, you just ask for a different version and they'll send it asap. A perfect website for teachers and parents.”
“Excellent customer service and very speedy replies when you have a query or need some help looking for something in particular. Highly recommended and great value for money!”
“Beware: One worksheet, I mean one single worksheet looked like it would save me time instead of designing it myself. I used it, and the quality of download was mediocre. I ended up designing it myself anyways. When it came apparent to cancel the subscription, I couldn't find a way to cancel. Twinkl makes it extremely difficult to cancel the 5/mo script. That one mediocre worksheet ended up costing me $60.”
“The support team at Twinkl are superb! They respond quickly to emailed queries (always the same day) and they are always very helpful in resolving any issues. I can't rate them enough! Thank you support team!”
“Disgusting working and poor business practices.
They deliberately design the website to make it hard for customers to cancel subscriptions.
Schools who shared logins, used a login rota or headteachers who stop their staff from using Twinkl were shamed at meetings.
A school who sent in over 60 pages of mistakes requesting correction on the site were told to be thrown away as rubbish by the ceo.
Schools from non-eu countries were purposely charged 20% higher in disguised vat. They made the website pricing cheap and alter the exchange rate at the backend, so you are paying higher.
Customer teams were told to offer customers free subscriptions in an attempt to hold on to refunds. Customers paying upfront subscriptions are effectively giving out cash intetest free where they should only pay for the service they use for the period they use. They were often told to subscribe to things they don't need.
They advertise as teacher made resources, but translators were effectively making the resource as an attempt to clear the backlogs.
There is a lot of information security issue with the school systems they use at Twinkl. There are a lot of fake invoices or bogus sales to make sales look good. If a customer is inactive, staff were told to block their account or send password resets to prompt responses or engagement.
There is a lot of discrimination and bullying at the workplace. If someone doesn't fit in, it gives hr the right to refuse support and fail people at work. They will repeatedly say you are not doing well enough but not telling or showing how.
HR categorise staff into replaceable or non-replaceable categories for salaries. HR manipulated hiring practices so one could stay on their management role without experience.
The ceo often praise HR for their capabilities in refusing people a pay rise. They pay people below market salary and claim they have increased the pay when in fact it was an annual increase of national minimum wages.
Slave working practices are common at Twinkl, staff were made guilty for complaining for working 8 people job and told to change their attitude. They would claim they have wellbeing staff but in fact without experience just titles, buying gifts and writing out cards, gossipping about others.
Staff were refused breaks after working 16 hours continously for weeks 7 days a week. Staff were wronged for nothing and shouted at meetings if the ceo or coo doesn't feel happy. If you raise an issue about it, you were told to be considerate of their positions.
Existing staff were told to not to talk to certain employees claiming that they are out of their mind or not in the right state and hr spreads gossips to damage others reputation.
HR runs lottery for parking spaces for charity purposes but never disclose the cash and always wins a parking space for some odd reasons.
Staff complained about not getting training but a Head of HR with minimum hr experience were given thousands to spend to do training at Sheffield College because they don't have a hr qualification to lead hr.
It is complete acceptable for hr to make mistakes and never own up the responsibility, but when it comes to other staff, they hide the information, not giving people a chance to correct the mistake and shame them in front of everyone.
It is common to hear staff crying at stairways. People were wronged for poor decisions made by the ceo.
Hr often writes fake positive reviews on glassdoor and never apologise for what they did.
Hr are very revengeful and aggresive when staff dislike something about them in internal surveys. They were paranoid of who supports them and carry out monthly internal surveys to check on staff happiness which isn't anonymous and people start to see their work made difficult for being honest.
There is a lot of blaming practices, politics and favour exchange. People taking out the ceo for dinner to introduce networks or ministers in exchange for management positions or salary increase. Ceo taking out female colleagues for drinks. Drinking at work is acceptable.
Ego is a big concern, the ceo rests his shoes on the staff table, likes to organise lavish parties to show off, makes donations but were owned by his close friends and relatives, claims a small salary but claims a big dividend and pension, claims to help people but just lip service or for fame. ”
“I cancelled my membership. It took me forever to go through the the prompting 'are you sure' pages - which is ridiculous. Then, today, when my membership was set to expire, I am charged again!! I attempted to call through, waited on hold for 10 minutes before getting an automatic message saying no one can answer! Looking at other reviews, it seems this is not a mistake but a feature of their business. Despicable.”
“twinkl is poor quality, it often has mistakes and omissions. The worksheets for younger children can be okay but some are much too difficult or boring or unimaginative. I still use it occasionally but I think it's a lazy way of working. There are far better, more well thought out, more interesting and professional websites out there for teachers such as Hamilton. Don't be fooled by the bright pictures. The resources are poor and I think it's a shame that so many teachers use this junk because it's the easy option!”
“I paid a month as I needed some resources, it's a subscription so they took money out the next month. I was upset cancelled (took hrs to do so, got the confirmation) they charged me again for this month. Requested a refund it will take them 7 to 10 days to decided whether they entitled to keep my money they took out without permission or not and then I might get a refund!”
