Name: Tyres On The Drive.com
Rating: 1.87

“Very pleased with the service today by technician Wayne Phillips( Job no 934833) who was polite and very efficient. I will use the company in the future and recommend to friends and family.”

Helpful Report

Posted 3 years ago

“Hello my job ref 930803 Daniel came to fit me a new battery today 19/01 /2021 He asked for my keys my cars started immediately he tested battery and said it would be wrong of him to fit new one as thete was nothing wrong with mine i needed to take it for Drive on at least 50 rd I would like to say how very nice it was to meet such a genuine young man who could easily just fitted the new Battery now i find im getting full refund I'm overwhelmed with company and very good staff Thankyou so much I contacted you because another company told me i needed new battery i declined there price and used You which i will do in the future and will recommend keep up the good work Daniel your worth your a good person”

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Posted 3 years ago

“Ive used tyres on the drive quite a few times for tyres and a new battery great service very polite and courteous and very reasonable prices”

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Posted 3 years ago

“Fast efficient service service by technician Sean Murray”

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Posted 3 years ago

“On the 21st of November 2020 I placed an order for a dash cam to be fitted 5th December. The day before installation, they phoned me to say that they hadn't got any of the model of dash cam in stock and would have to order one. By now they had taken full payment for it. The installation was rescheduled for 9th December. The technician turned up but couldn't carry out the work because he didn't have the correct fuse adapter for my vehicle. I had already given the make, model and registration of my vehicle so they knew exactly what they were fitting it to. The installation was rescheduled (after I had to chase them) for 12th December. One minute before the technician's ETA, I had a phone call to say he had phoned in sick. The installation was rescheduled for 16th December. The installation finally went ahead and all was well until I used the car for the first time today (18th December). After a journey of about 6 miles, the power cables dropped from under the dash board and got wrapped around the brake pedal. Not only could this have caused and accident, but now the dash cam isn't working. They now want me to wait until they can find a technician.”

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Posted 3 years ago

“Booked via Halfords website for new battery fitted, they never turned up, system fault apparently. Three weeks later can’t get my money back, they lie, promise to call or to sort refund but do neither. AWFUL COMPANY DO NOT USE”

Helpful Report

Posted 3 years ago

“Avoid. Fitter didn't turn up on two separate occasions with no communication from the company. Wasted hours waiting in for them to turn up and not even a courtesy notification. On top of this still no refund after over a month and no response to complaint emails. Abysmal service, they obviously don't care about their customers and with no refund does this mean this is another company in financial trouble? Shame if they are and for their workers but a trend at the moment unfortunately. Just want my money back, is that too much to ask?”

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Posted 3 years ago

“I urge you never to use this company, they let you down, lie to you, gaslight you and it is impossible to speak to a person who can actually action a refund. Tyres on the Drive have purposefully held on to my money since the 23rd October despite never fulfilling my order. On 23rd October, I booked and paid for wiper blades to be fitted to my car on my drive on 25th October between 4pm and 6pm. Thought this was a safer and more convenient service to offer during the current pandemic. However, no one arrived and they didnt even have the courtesy or the decency to make contact to explain and cancel. I sent an email requesting a refund and explanation on the evening of the 25th and to this day, 18 days later, the email remains unanswered. I have now made FIVE calls requesting a refund. The first time, on 26th October I was on hold waiting to be answered for 1 hour and 45 mins. They eventually answer and I’m told they dont know why no one turned up to fit (?!) and that my refund is being processed with a 2-3 days turnaround. 2-3 days came and went. No refund. Called another 4 times with varying wait times of 30mins-1hr all since 23rd October demanding my money back, to be told all sorts of nonsense excuses about new systems, changing information given to staff, coronavirus and god knows what else as to why I wasnt refunded. I have been given a number of ‘last day for refund’ dates which of course were never adhered to. The last person I spoke to on 5th November told me THE VERY LATEST refund date would be 9th November. Well its now 12th November and STILL NO REFUND. I have read other reviews with similar experiences of witholding funds both on here and on Google. Therefore, I have reported this to the bank as a fraud. There is no legitimate and lawful reason that this company refuses to refund me. Every penny counts during this pandemic and this company should be ashamed the way they treat their customers!! I am sick of taking time of out my already busy working day as a keyworker to contact these people begging for my money back! Almost £40 lost is just totally unacceptable. Maybe placing such a damning review on here will get me a response?”

Helpful Report

Posted 3 years ago

“I urge you never to use this company, they let you down, lie to you, gaslight you and it is impossible to speak to a person who can actually action a refund. Tyres on the Drive have purposefully held on to my money since the 23rd October despite never fulfilling my order. On 23rd October, I booked and paid for wiper blades to be fitted to my car on my drive on 25th October between 4pm and 6pm. Thought this was a safer and more convenient service to offer during the current pandemic. However, no one arrived and they didnt even have the courtesy or the decency to make contact to explain and cancel. I sent an email requesting a refund and explanation on the evening of the 25th and to this day, 18 days later, the email remains unanswered. I have now made FIVE calls requesting a refund. The first time, on 26th October I was on hold waiting to be answered for 1 hour and 45 mins. They eventually answer and I’m told they dont know why no one turned up to fit (?!) and that my refund is being processed with a 2-3 days turnaround. 2-3 days came and went. No refund. Called another 4 times with varying wait times of 30mins-1hr all since 23rd October demanding my money back, to be told all sorts of nonsense excuses about new systems, changing information given to staff, coronavirus and god knows what else as to why I wasnt refunded. I have been given a number of ‘last day for refund’ dates which of course were never adhered to. The last person I spoke to on 5th November told me THE VERY LATEST refund date would be 9th November. Well its now 12th November and STILL NO REFUND. I have read other reviews with similar experiences of witholding funds both on here and on Google. Therefore, I have reported this to the bank as a fraud. There is no legitimate and lawful reason that this company refuses to refund me. Every penny counts during this pandemic and this company should be ashamed the way they treat their customers!! I am sick of taking time of out my already busy working day as a keyworker to contact these people begging for my money back! Almost £40 lost is just totally unacceptable. Maybe placing such a damning review on here will get me a response?”

Helpful Report

Posted 3 years ago

“Booked 16:00 - 18:00 time slot. Nobody bothered turning up. Their office closes at 17:30 on a Sunday so couldn’t call. Stayed in all evening just in case they were running late. No luck”

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Posted 3 years ago

“Did not go at all well. The tyres were fitted but then couldn't be balanced because the machine was broken – unfortunate, car now not usable at speed, but not a disaster. Expected to someone to come back same day or at the very latest next day. The service from Halfords after that was terrible. They tried but failed three times to get it booked for the subsequent 2 days to carry out the balancing. I spent approx 3 hours on hold overall (took about 30 minutes per call to get through to someone), took a day off work waiting only for them not to turn up. After that phoned again and they said I needed to wait in again and someone would call me to arrange a new time. Didn’t trust that attempt #4 would be any better than attempt #3 so gave up and took the car to a local fitter to complete the wheel balancing, who did it while I waited in 20min. I've asked for a partial/full refund but they said no – not even the mobile fitting price. Originally paid extra for the brand ‘name’ of Halfords, won’t do so again – will use a local firm.”

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Posted 3 years ago

“I rang at 16.24. They completed my tyre at 17.00. Fabulous service.”

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Posted 3 years ago

“Don't assume that when you pay for your chosen 2 hour slot that it means the job will be done within that time period. Turns out it's only when they expect to turn up and make a start on the work, so if you need to be somewhere using your nice new tyres you could well be scuppered. This is not made clear at all. My fitter missed the slot completely and ended up delaying me by almost an hour. He was polite and got the job done. Let down by the poor logistics.”

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Posted 3 years ago

“Had a puncture repair on Oct 2nd. Paid for new tyre in case it could not be repaired. I am still waiting for a refund on october 19th. I have emailed and called and I have been assured that it's taken care of. it hasn't! Don't trust what I'm hearing now”

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Posted 3 years ago

“I was given a 2 hour time slot and the fitter arrived at the very end of the time, but considering the distance he was covering that didn't worry me. All four tyres changed without any issues. Great price for four budget tyres too.”

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Posted 3 years ago

“bloody awful service . meant to be fitted on a sunday , driver turns up tells me his wheel balancer is broken , fair enough , no call back ive had to do the chasing , re booked for weds, between 5-6. now 7pm still waiting , no call nothing, i have 4 tyres in my garage that need fitting, now going for charge back ad legal action.”

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Posted 3 years ago

“Fantastic service I was very happy and would recommended”

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Posted 3 years ago

“I was given a time slot of 1515hrs to 1615hrs. At 1645hrs I phoned and was told the fitter was on the job before mine, running 39mins late and would be coming to me next. At 1800hrs I phoned and was told he had two more jobs before coming to me! This meant he could end up coming late late evening or run out of time altogether. Customer service is really really bad when you are blatantly lied to and let down, took 15 mins on hold each time to speak to someone too. Literally the absolute worst service ever, never ever again!”

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Posted 3 years ago

“Terrible service. Tyre ordered and paid for at 9am Saturday morning, for fitting on Sunday. Phone call at 8pm Saturday night to say the tyre is not available and the appointment is cancelled. An entire day wasted whereby I could have been sorting out the tyre change. Car is needed first thing Monday morning, for work, where I work in an operating theatre at a hospital that is not linked to any reasonable public transport! Now got to try and find a tyre fitter open on a Sunday who has the tyre in stock, otherwise several people may not get their operations on Monday. Thank you Halfords!!”

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Posted 3 years ago

“I ordered windscreen wiper blade replacements, arranged a date/time and paid. I also ordered a pair of tyres for another car, to be fitted at the same appointment. On the fitting day I received an email confirming both of the fitting times and a voicemail. I tried to ring and spoke to someone at the 3rd attempt: thecfirst two were aborted because nobody can hang on waiting for ever. "They don't have the wiper blades", no alternative suggested, no interest in trying to find one, wouldn't even attempt it, just, "I can do a refund", as if that put the matter right. I doubt if I have ever spoken to anyone less interested in resolving a problem. They just walked away from their responsibility, the contract, with a begrudging, "Sorry mate,".”

Tyres On The Drive.com 1 star review on 4th September 2020

Helpful Report

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Tyres On The Drive.com Reviews