“I urge you never to use this company, they let you down, lie to you, gaslight you and it is impossible to speak to a person who can actually action a refund. Tyres on the Drive have purposefully held on to my money since the 23rd October despite never fulfilling my order. On 23rd October, I booked and paid for wiper blades to be fitted to my car on my drive on 25th October between 4pm and 6pm. Thought this was a safer and more convenient service to offer during the current pandemic. However, no one arrived and they didnt even have the courtesy or the decency to make contact to explain and cancel. I sent an email requesting a refund and explanation on the evening of the 25th and to this day, 18 days later, the email remains unanswered. I have now made FIVE calls requesting a refund. The first time, on 26th October I was on hold waiting to be answered for 1 hour and 45 mins. They eventually answer and I’m told they dont know why no one turned up to fit (?!) and that my refund is being processed with a 2-3 days turnaround. 2-3 days came and went. No refund. Called another 4 times with varying wait times of 30mins-1hr all since 23rd October demanding my money back, to be told all sorts of nonsense excuses about new systems, changing information given to staff, coronavirus and god knows what else as to why I wasnt refunded. I have been given a number of ‘last day for refund’ dates which of course were never adhered to. The last person I spoke to on 5th November told me THE VERY LATEST refund date would be 9th November. Well its now 12th November and STILL NO REFUND. I have read other reviews with similar experiences of witholding funds both on here and on Google. Therefore, I have reported this to the bank as a fraud. There is no legitimate and lawful reason that this company refuses to refund me. Every penny counts during this pandemic and this company should be ashamed the way they treat their customers!! I am sick of taking time of out my already busy working day as a keyworker to contact these people begging for my money back! Almost £40 lost is just totally unacceptable. Maybe placing such a damning review on here will get me a response?”
“Booked 16:00 - 18:00 time slot. Nobody bothered turning up. Their office closes at 17:30 on a Sunday so couldn’t call. Stayed in all evening just in case they were running late. No luck”
“Did not go at all well. The tyres were fitted but then couldn't be balanced because the machine was broken – unfortunate, car now not usable at speed, but not a disaster. Expected to someone to come back same day or at the very latest next day. The service from Halfords after that was terrible. They tried but failed three times to get it booked for the subsequent 2 days to carry out the balancing. I spent approx 3 hours on hold overall (took about 30 minutes per call to get through to someone), took a day off work waiting only for them not to turn up. After that phoned again and they said I needed to wait in again and someone would call me to arrange a new time. Didn’t trust that attempt #4 would be any better than attempt #3 so gave up and took the car to a local fitter to complete the wheel balancing, who did it while I waited in 20min. I've asked for a partial/full refund but they said no – not even the mobile fitting price. Originally paid extra for the brand ‘name’ of Halfords, won’t do so again – will use a local firm.”
“Don't assume that when you pay for your chosen 2 hour slot that it means the job will be done within that time period. Turns out it's only when they expect to turn up and make a start on the work, so if you need to be somewhere using your nice new tyres you could well be scuppered. This is not made clear at all. My fitter missed the slot completely and ended up delaying me by almost an hour. He was polite and got the job done. Let down by the poor logistics.”
“Had a puncture repair on Oct 2nd. Paid for new tyre in case it could not be repaired. I am still waiting for a refund on october 19th. I have emailed and called and I have been assured that it's taken care of. it hasn't! Don't trust what I'm hearing now”
“I was given a 2 hour time slot and the fitter arrived at the very end of the time, but considering the distance he was covering that didn't worry me. All four tyres changed without any issues. Great price for four budget tyres too.”
“bloody awful service . meant to be fitted on a sunday , driver turns up tells me his wheel balancer is broken , fair enough , no call back ive had to do the chasing , re booked for weds, between 5-6. now 7pm still waiting , no call nothing, i have 4 tyres in my garage that need fitting, now going for charge back ad legal action.”
“I was given a time slot of 1515hrs to 1615hrs. At 1645hrs I phoned and was told the fitter was on the job before mine, running 39mins late and would be coming to me next. At 1800hrs I phoned and was told he had two more jobs before coming to me! This meant he could end up coming late late evening or run out of time altogether. Customer service is really really bad when you are blatantly lied to and let down, took 15 mins on hold each time to speak to someone too. Literally the absolute worst service ever, never ever again!”
“Terrible service. Tyre ordered and paid for at 9am Saturday morning, for fitting on Sunday. Phone call at 8pm Saturday night to say the tyre is not available and the appointment is cancelled. An entire day wasted whereby I could have been sorting out the tyre change. Car is needed first thing Monday morning, for work, where I work in an operating theatre at a hospital that is not linked to any reasonable public transport! Now got to try and find a tyre fitter open on a Sunday who has the tyre in stock, otherwise several people may not get their operations on Monday. Thank you Halfords!!”
“I ordered windscreen wiper blade replacements, arranged a date/time and paid. I also ordered a pair of tyres for another car, to be fitted at the same appointment. On the fitting day I received an email confirming both of the fitting times and a voicemail. I tried to ring and spoke to someone at the 3rd attempt: thecfirst two were aborted because nobody can hang on waiting for ever.
"They don't have the wiper blades", no alternative suggested, no interest in trying to find one, wouldn't even attempt it, just, "I can do a refund", as if that put the matter right. I doubt if I have ever spoken to anyone less interested in resolving a problem. They just walked away from their responsibility, the contract, with a begrudging, "Sorry mate,".”
“Ordered tyres for caravan as the website states they do this. They arrived and we're unable to fit as the tyres were unsuitable for use on a caravan despite clicking this option when ordering. Still waiting on a refund of nearly £200, customer service is poor. Caused a lot of stress and difficulties prior to going on holiday. I would not recommend for caravan tyres.”
“Had tyre fitted in April 20 the mechanic damaged the tyres pressure sensor unit. After numerous e-mails to Customer Service I was given the go ahead to get the sensor replaced at local Nissan dealers. I paid £180 and on 29th June 20 I submitted the invoice to Tyres on the Drive for reimbursement. Was told it would be in my bank account within 7-10 days! It is now 27th August 20 and I am still waiting despite 6 further emails to chase payment”
“Do not use Halfords Tyres on the Drive.
They came to fit 4 tyres onto 4 brand new alloy wheels.
The fitter incorrectly used an airblast bead sealing tool catching the tool between the rim and tyre bead causing damage to 3 of the 4 wheels, denting the edge of the rims outwards.
Halfords deny resposibilty of course, they say damage was there from manufacturing. These rims were checked when delivered and also the fitter didn't see anything wrong with them when trying to fit the tyres. How would 3 out of 4 wheels be delivered damaged in the same way. Bear in mind the dent in each rim is from the inside out, totally the opposite of damage caused by dropping a wheel.
This will be going to court”
“Do not use this company! They did not even bother to turn up. Called me at 6pm to say they couldn't make it so I was unable to go on our family holiday the next day. No sign of an apology of a refund. Do not use them.”
“Supposed to have AGM battery fitted to my car at 8am 9/08/20 Turned up on time but was unable to fit due to not having the code reader. New appointment made for 10-12 slot on 10/08/2020 notes made on the system to bring the battery saver and the coding equipment.. . nobody turned up at the alloted time. Waited 15 minutes and called on hold for 20 minutes time now 12.35 . Was told fitter had just had accident in the last 10 minutes and was at hospital
Despite the slot been 10 till 12 I accepted their apology and
Took the 20£ compensation for my waiting. The new guy would be there before 1.30 guess what he wasn't. Called again to be told he would call me when he was on his way. He called at 2.15 to say he had one more job to do then he would be with me. I asked if he had the equipment yo code the battery to which he said NO. I then contacted the office again and told them to cancel the order and refund me my money. If I'd made an error they would have charged me £40 they owe me £40 for the 4.5 hrs wasted. Bet I never see it. Looking st other comments on this website looks like I've had a lucky escape”
“Booked to have a battery fitted as my old one was absolutely dead. The fitters turned up on time & quickly fitted the new battery with no fuss. Would happily use them again”
“Had 4 new tyres fitted on my drive. Fitter decided to dispose a tyre (Different make and size) in my front garden! Was not left by accident as thrown at back of flower beds, squashing plants. They advertise tyres are disposed of responsibly?? Absolutely shocking and disgusting behaviour. Contacted them and they said they will collect the tyre. What about my squashed plants? We’re looking into it, was his reply. Photos have been sent. Would never use this company again! Rude and no care.”
“Terrible service they fitted a faulty car battery in the car when I paid for a new one and tried to lie and make out that the car alternator was faulty not the battery I andrewhad to get the car towed to a garage the mechanic confirmed that the battery was faulty they also used the wrong tools when gaining access to the battery and damaged bolts the 2 mechanics who attended on 2 occasions didn't even have jump leads they are amateurs and employ people who have no clue what they are doing I am in the process of claiming compensation against the company DO NOT USE THESE COWBOYS”
