Tyres On The Drive.com Reviews

Name: Tyres On The Drive.com
Rating: 1.86

1.9 Rating 391 Reviews

21 %

of reviewers recommend Tyres On The Drive.com

Company Reviews

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Metrics

1.9

Based on 391 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tyres On The Drive.com 1 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used tyres on the drive to come and replace my flat battery at home. Quick, friendly, knowledgeable and efficient service. Faultless!”

Helpful Report

Posted 4 years ago

“I'm realy happy with the service I've received from tyres on the drive, in these times of sociel distancing these guts have gone beyond expectations with regards to price, time efficiency , and keeping me updated of when the work would be carried out, the man who came to my house to carry out the work on my car(deon) not sure if I spelt his name correctly, I must say this man works fast he completed replacing 2 tyres and a valve service in under 30 minutes, bare in mind I only spent 100quid for both tyres the fit and valve service, these guys are realy good value for money, I would defently recommend this company to family and friends thanks again deon kind regards Gareth Jordan from (Lincoln)”

Helpful Report

Posted 4 years ago

“Selected tyres on website with correct number plate . Booked a time over the weekend . Tyre fitter turned up told me he couldn’t fit tyres on as they were wrong . Spoke to them on phone and tried to tell me I’ve ordered the wrong tyres”

Helpful Report

Posted 4 years ago

“So I had always used them but they're getting terrible now. Last time they turned up and said something about the tyre being on too tight so they couldn't fit. Then asked for tyres to be left at my home "sorry not our policy" so I got a refund. This time I thought give them the benefit etc but I rang up at 1820 (after being emailed they should be there at 0945-1345). The miserable lady on phone said the driver arrived at 1000 and was waiting 15 mins then left. I KNOW FOR A FACT NO ONE TURNED UP AS I WAS IN MY CAR PARK ALL DAY. I had no call from driver either so I got a refund. NEVER USE THESE PPL.”

Helpful Report

Posted 4 years ago

“Very poor service. Whilst the team were helpful on the phone, we were fitted a new tyre for it only to become completely flat at night the following day because the valve hadn't been fitted! This journey was in the evening with a 2 week old baby in the car. The 'emergency' replacement service would take another 2 days, and when they arrived to refit and repair they didn't know what they were there for. We emailed in, chased twice and were then quoted their terms and conditions saying if anything happened or went wrong it wasn't their liability. I would never use them again or recommend them. Poor post-fitting customer service with little acknowledgment of the danger of the incident. Eventually offered £15 towards next tyre. There wont be another time.”

Helpful Report

Posted 4 years ago

“Terrible service Please dont waste your money and time I will be referring them to ombudsman . They wont care about your time , Very greedy . They charge a premium for time slots but don't care about updates or coming on time - happened twice on same occasion - i have to call them like 4 times, to get updates after time slot, they wouldn't say the truth or bother to update you Wont refund either . So please dont even try”

Helpful Report

Posted 4 years ago

“One of the worst service Please dont bother using it Very poor customer service who doesnt value your time Greedy , They book too many jobs and fail to arrive on time, no updates or communication Didnt expect this from halfords company”

Helpful Report

Posted 4 years ago

“Well .... (if that doesn't sum it up). Tyres on the drive was my 'go to' company. Last time I used them they were 'next day', 'contacted 1 hr before fitting', 'nothing was too much trouble'. An EXCELLENT company. I will NOT use them again. First available slot was on the third day after booking, had to pay £10 to secure a morning slot 8-12. Started to wonder where they had got too when no call by just before 11 - then the tech just turned up. The job was done OK - but no better than anywhere else (contrary to earlier experiences - when the job was done better than average). This is a premium price service - I was always happy to pay over-the-odds for tyres to get a good service; but why should I pay more to get the same service as I could get elsewhere?”

Helpful Report

Posted 4 years ago

“We have used this company in several occassions in the past with no issues however my wife had tyres changed and noticed that ther tyr sensor kept coming up, after getting advice from the company, Ford and a reputable independent local garage, we could still not get the sensor light to go away and the garage said the sensors must have been damaged by Tyres on the Drive and to contact them. They would be happy to discuss with Tyres on The Drive on our behalf. Admittedly there was a delay in my wife chasing Tyre on the Drive due to serious family issues. The company refused to accept the issue to be reviewed by them and said as time had past it cannot be determined that it wass due to damage caused by their employee. We subsequently had to get the independent garage to order replacement tyre sensors and fit them at a cost of £145.00 We were given the original 2 tyre sensors which clearly show the damage and were again advised this could only have happened when the tyres were fitted by Tyres on the Drive. A well run company is one who shows good customer service including they investigate customer complaints, and when things go wrong. I am afraid our experience with Tyres on the Drive failed and we will not use them going forward. To even refuse to come out to investigate and not trust the customer is telling the truth and not contact the Garage (highly rated on Checkatrade) as we requested says it all. Maybe Tyres on the Drive are confident that they can rely on the obvious high level of satisfaction from customers (as we did before) so that they can ignore customers with complaints. We decided that as Tyres on the Drive have in the past washed their hands about our complaint, that it only far to warn other potential customers - do not delay reporting a clear issue as they use any excuse to get out of investigation and admitting liability. Mr and Mrs Moody”

Helpful Report

Posted 4 years ago

“I booked some new tyres for my daughters car to take the stress away from her because she has cancer and having intense chemo so was feeling really unwell and who turns up an obnoxious fitter with a bad attitude and says he needs the locking nut which she couldn't find and wasn't given time to find he said he was going and she would have to rebook with no mention of a £40 fee upon them putting the money back in my account it was £40 short upon phoning customer service I just got a stroopy cow who didn't give a dam just said no way would they reverse the £40 fee so I would avoid this company like the plague customer service is nil absolutely useless”

Helpful Report

Posted 4 years ago

“Awful service, unhelpful, misleading website. Will near us them again waste of time”

Helpful Report

Posted 4 years ago

“mechanic didn't have his Weetabix in the morning and was unable to remove my wheel locking nut manually (in a garage they use an air gun). therefore could not fit tyres. that just cost me £40 cancellation fee. WTF!!! please read the small print and go to a local garage. they don't have the right tools for the job and then charge you because of it...…. never again”

Helpful Report

Posted 4 years ago

“Complete cow boys broken vans bold tyres ment to be a tyre fitters haha what jokes van doors falling off almost hit my new golf GTi as well and just stood there and laughed broken equipment if you want it done properly take it to a garage you may be there a little longer but worth the wait bunch of Cow BOYS AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“Bold tyres broken equipment I would avoid at all costs if you want it done go to a garage yes you may be a little longer but at least the work will be correct they came and the door fell off and almost hit my new golf not happy at all AVOID AT ALL COSTS BUNCH OF COW BOYS.”

Helpful Report

Posted 4 years ago

“Absolute joke of a company. Called me to tell me there technician wasn't answering his phone and wasn't able to book me back in. Very unhelpful. Cost me a lot of time and money. Avoid.”

Helpful Report

Posted 4 years ago

“Terrible business - do not trust them. Awful customer service, spend forever on hold on the phone trying to get through to them. Terrible refund service, they cancelled my order and charged me £40! Don't use them!”

Helpful Report

Posted 4 years ago

“complete cowboys , cross threaded the locking nuts on the tyre and said they could not change it. Went on to say it obviously had been done by someone else. Told them the last one to change the tyre was themselves . RAC came to see if they could get the locking nuts of and they couldn’t but said it was freshly done due to the bits left in the equipment. So in other words tyres on the drive COWBOYS who can not do there job did it and then tried to blame other people , I have now had to have my car towed to a garage which cost more money, get the locking nuts professionally broken of, which cost money, had a new tyre which cost money and new locking nuts . All because of tyres on the drive. Do not use them they do not know what they are doing. And don’t seem to care Don’t want to give them any stars”

Helpful Report

Posted 4 years ago

“Delivered the wrong tyre after website problem Charged £40 for non fitting”

Helpful Report

Posted 4 years ago

“Frankly disgusting service. Ordered 4 Dunlop tyres to be fitted. Within 24 hours 1 of the tires had an irreparable bulge. So I called customer service raising the issue and all I got was denials and accusations that it was my fault. They offered to send an engineer out however threatened that a £40 fee would be charged if their own engineer believed it was not their fault. Customer service said the chances that it was their fault were next to impossible. In the end took the troublesome tyre to a local garage where they raised major concerns with how the tyre was fitted, with their being an identifiable leak from the back of the bead. Would not use this service again and would actively discourage anyone else from using it, in case they too get ripped off.”

Tyres On The Drive.com 1 star review on 23rd November 2019

Helpful Report

Posted 4 years ago

“OK. Had a human error issue where tyres were missed on loading the truck. Was initially given a BS%* story but it was quickly cleared up by the lady on telephone support. She then spent locating my tyres in the warehouse, dealing with the manager and organising the fitting later that day. The lads who arrived at 7:40pm had been on shift since 7:30am and were tired but very pleasant. Job was done well and exactly as I would have expected. Kudos for turning this around following the initial blunder. Remember everyone is human and the guys you deal with either on the phone or in person are almost always not the cause of the problem! Well done Tyres On The Drive.”

Helpful Report

Posted 4 years ago

Tyres On The Drive.com is rated 1.9 based on 391 reviews