“Complete cow boys broken vans bold tyres ment to be a tyre fitters haha what jokes van doors falling off almost hit my new golf GTi as well and just stood there and laughed broken equipment if you want it done properly take it to a garage you may be there a little longer but worth the wait bunch of Cow BOYS AVOID AT ALL COSTS”
“Bold tyres broken equipment I would avoid at all costs if you want it done go to a garage yes you may be a little longer but at least the work will be correct they came and the door fell off and almost hit my new golf not happy at all AVOID AT ALL COSTS BUNCH OF COW BOYS.”
“Absolute joke of a company. Called me to tell me there technician wasn't answering his phone and wasn't able to book me back in. Very unhelpful. Cost me a lot of time and money. Avoid.”
“Terrible business - do not trust them. Awful customer service, spend forever on hold on the phone trying to get through to them. Terrible refund service, they cancelled my order and charged me £40!
Don't use them!”
“complete cowboys , cross threaded the locking nuts on the tyre and said they could not change it. Went on to say it obviously had been done by someone else. Told them the last one to change the tyre was themselves . RAC came to see if they could get the locking nuts of and they couldn’t but said it was freshly done due to the bits left in the equipment. So in other words tyres on the drive COWBOYS who can not do there job did it and then tried to blame other people , I have now had to have my car towed to a garage which cost more money, get the locking nuts professionally broken of, which cost money, had a new tyre which cost money and new locking nuts . All because of tyres on the drive. Do not use them they do not know what they are doing. And don’t seem to care Don’t want to give them any stars”
“Frankly disgusting service. Ordered 4 Dunlop tyres to be fitted. Within 24 hours 1 of the tires had an irreparable bulge. So I called customer service raising the issue and all I got was denials and accusations that it was my fault. They offered to send an engineer out however threatened that a £40 fee would be charged if their own engineer believed it was not their fault. Customer service said the chances that it was their fault were next to impossible.
In the end took the troublesome tyre to a local garage where they raised major concerns with how the tyre was fitted, with their being an identifiable leak from the back of the bead.
Would not use this service again and would actively discourage anyone else from using it, in case they too get ripped off.”
“OK. Had a human error issue where tyres were missed on loading the truck. Was initially given a BS%* story but it was quickly cleared up by the lady on telephone support. She then spent locating my tyres in the warehouse, dealing with the manager and organising the fitting later that day. The lads who arrived at 7:40pm had been on shift since 7:30am and were tired but very pleasant. Job was done well and exactly as I would have expected. Kudos for turning this around following the initial blunder. Remember everyone is human and the guys you deal with either on the phone or in person are almost always not the cause of the problem!
Well done Tyres On The Drive.”
“I had Jonathan today to fit my tyres, really informative friendly and polite, I can highly recommend him and the company, efficient tidy and early, early is something you don't often get these days, so thanks Jonathan for your service.”
“Disgusted! Booked slot and took day off work. They called 20 mins after start of the allocated time slot to state that
they would not be attending. Now left with undrivable car and no way to get fixed before work on Monday. Given that they charge £40 for failed appointments they have not even an offered to compensate or discount. Its cost us money for day off and train fares due to having no car over weekend! Spoke to call centre who refused to offer solution over weekend. Terrible.”
“Fitted the wrong tyres due to description on their website - refuses to put on right tyres unless paid £40 extra call out charge. Customer services rude and cut off phone”
“Well I am glad I didn't read the other reviews because I may not have used this service, I ordered two front tyres on Monday with a fitting slot on Tuesday between 12pm and 4pm at my work place, they text & emailed me throughout to keep me informed and rang to ask if they could come early which was great. I have never used a service like this before but would now never go back to having to take my car to a garage or tyre place again, this was so convenient and easy, the fitters were great and even helped me by blowing up my spare. I will definitely be recommending to anyone who needs replacement tyres and will use again in the future.”
“Rubbish company! Ordered 3 firestone extra load tyres. He came at stated time and fitted them, THEN said 'theres a problem', one is Goodyear tyre (not extra load either). Already fitted by then ad on car and already had my dosh as well!!!!
he'd fitted it to back of car, one extra load one non extra load, so we said we cant had different load tyres on back and one was for a spare tyre anyway so we said out the goodyear on as spare which he had to change over.
He said goodyear was same price but it was not, it was £2 less, we rang them and they say they are coming sat 10 to 12 to change over to firestone? She said there are plenty of these in stock? So why did we get a goodyear?
Problem is I hope they've not charged gain thru my credit card, they've raised an invoice for nearly £300 showing 4 tyres so I hope im not being charged twice, I can feel a court case coming on.
They are owned by Halfords now. Don't use them they are rubbish.”
“My car was booked in and I was given a 4 hour window. 2 hours into that window I got a call to sat the Engineer was sick and that it there was no other cars in the area and to re-book. I work for myself and had to take a non-paid day at home to get this done. I appreciate that's my choice of work life-style and they did give me a small refund for the value check cost. I re-booked. Was given a 2 hour window for between 8-10am. 20. mins after 8am I got a phone call to say their van had broken down and that was not another car in my area and that I would have re-book again! I asked to speak to someone more superior as although the chap I spoke was apologetic there wasn't any more senior to talk to and my situation was not a priority! These people are recommended by Halfords and are nationwide so my question is how many vans do they have? What is a priority? And why was there no-one more senior to talk to. Why only 1 van to cover one area? Why do they not maintain their vehicles weekly? I would not recommend these people and I suggest Halfords also consider using how they use for this service. For me Halfords reputation is being damaged.”
“Advertised tyres that were not as described (run flats that are not)4 attempts to order different types all to no avail.Altogether an unpleasant experience, stay clear!”
“Booked a tyre fitting and was informed as I had not booked a time slot that they would attend between 8am and 8pm which meant I stayed in all day. At 6pm when it was very dark outside they rang me to tell me that they were very sorry but they couldn't attend. No offer of a part refund no offer of any discount nothing apart from a free 2 hour slot booking in 2 days.... And when I requested a full refund I was told that it would be back in my account in 3 to 5 days. Appalling service. Would never use again.”
“Bunch of cowboys don't use them!!! They broke my wheel locking nut, my husband managed to get the locking nut off after they left, rang to get them back got told they couldn't come back till Tuesday, it's Friday at the moment and they had to charge me £40 to come out again What a joke!!!!”
“Absolute terrible company backed by Halfords. Fitter will turn up and subjectively decide that the bolts are over tightened and cannot be removed. Or if he attempts to do it it may damage the locking wheel nut or worse still the whole wheel itself. Clearly scare mongering to get you to agree not to proceed so they can charge a £40 call out fee.
Do not use and report to trading standards”
