“I don't recommend using this company to buy items. The customer care is a total disappointment. When I placed the order it was showing me one amount, but they charged my credit card a higher amount. Customer service is saying it is a bug in their system, but refused to refund the difference. It seems we customers have to pay for their system issues.”
“I ordered from Souq.com on the 7th December and the items were meant to be delivered by the 12th. Of course, that date came and went with no delivery. I cancelled the order a day later and I haven't heard anything abut processing of the cancellation. It is now the 24th December. I receive no help when I email. They just send the generic computer generated responses. Awful service. Don't buy from this company.”
“iam very disappointed with souq.com refund system, since 1 month im following up with customer service but nothing had happend. it so pathetic service pls. dont waste your time or money on souq.com if there is any negative rating i could have given that too.
my order no. 3066535717915 returned before accepting it on the same day cancelled online.
people dont waste your time and money, in case you want to refund forget it.”
“Ordered something. Carrier company suspended delivery So I email souq.com service centre. Their suggestions for the solution is
, I call carrier to follow up. They should take responsibility until it arrives to the customer. Apparently this company doesnt care if it arrives or not Once you pay. The worst online shopping experience ever.”
“I purchased a product from souq on 21st November 2017, received a totally different product on 27th, filed a return request but they r not sending any courier even after 15 days, and only saying we r sorry some one will come to pick up the item or i have to go drop it to their location. What is this...........................I AM DONE WITH SOUQ.COM, STAY AWAY”
“Were much better. They make a huge white Friday sale and can’t cater to the huge mount of orders. Do not care about their customers it seem and just drowned in an inch of water. Shame.”
“I have used Souk.com several times with no problems.
I ordered MMA kickboxing gloves Nov 26, delivery Dec 3 as scheduled.
The package label had the gloves description, I therefore paid the driver the 101 dhs cash.
However, the package contained a computer mouse, no gloves.
I called the driver immediately and was told to contact the call centre and he would return tomorrow.
I was told by the call centre a tale about the cash refund not being a cash refund and going back on my account.
I said I did not change my mind, you delivered the wrong thing.
I only want the money back pending the correct item delivery.
I expect the gloves delivered within 24 hours.
No matter the outcome I am unlikely to use Souk.com in future.”
“Consistently does not publish bad product reviews. One item was advertised as original and turned out to be fake. When I stated this fact in my reciew they refused to publish stating that it is a complaint.
This is not creating trust”
“Sellers confirms order with no physical stock.. don't even bother to inform you..once you follow your order and you receive order cancellation and best part of such pathetic admin service of souq.com is you can't give feedback or rate such seller as order got cancelled n was not complete. So no one can get to know about this loophole or maybe a trick souq uses on purpose
totally not recomended”
“Very bad experience. Some items ate fake and some werent working . And it takes long time for the refund . Customer service are also poor they dont know how to deal with complaints.Bad idea to order online here in souq.. i would never order again to this app..!”
“I thought after acquisition from Amazon, Souq will have some major changes as to how they deal with their customers. But I'm sad to say, their customer service is still pathetic, atleast in KSA.”
“Souq is not like amazon! It needs a million years to get there. They never let you post an honest review. So if reviews are controlled and you’re voice isn’t being heard by other customers, then where are the other reviews coming from? Yup, they are not real honest reviews! I experienced false advertisement on souq twice! The item is listed as something and then it arrives missing stuff. When you complain they only tell you to return it. Not thinking about the hassle and waste of time that they are causing and they already caused!
If you wanna to include warning people about such scam in your review, they don’t allow it! So they know it’s false info and they do nothing about it!”
“They're improving the quality of their services. The shipping price is now cheaper, and the reviews are finally being audited and organized in a more clear way.”
