UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,835 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,835 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Worst company ever. Said 30 minute delivery. 2 hours later I gave up and cancelled. My consolation: $10 off a future order of $20 or more. Thanks but no thanks”

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Posted 3 years ago

“I have placed an order with Uber eats last night. The order was to deliver 27 donuts to our home for my daughters birthday 7:00 -7:30 am delivery time was offered and we selected that option. Uber eats when we placed an order said our order was processed. Woke up at 6:55am to see a notification on my phone that our order was canceled. There was no explanation why the order was canceled. I reached out to them through Uber eats app and was speaking with two different people. First person said sorry your order was canceled there was an issue with a driver. I asked why didn’t you send another driver if that one had an issue. They didn’t respond to that but send me a message asking was my issue resolved and chat with first person was done. Next person on the chat said sorry and we are working on fixing this issue so it does not happen in the future. That didn’t do anything for me. He started mentioning the credit and how they can not do anything for us even though they let us down. This was for my daughters birthday and she was suppose to take the donuts to school. Now, since the Uber eats failed to notify us earlier we were late to go anywhere and purchase the donuts our selves. When I expressed my frustration the second person in chat said sorry we can’t offer any credit or do anything about it. After I mentioned I am done with them and I will be leaving a review for bad business and service he somehow by some miracle was offering $15 credit. I told them I do not care about their $15 but then to take a responsibility for running our day. This was really bad on Uber eats and we never had an issue with the app until today. What discounted me the most is that they canceled 30 min before it was suppose to be delivered. They didn’t provide an explanation for the cancelation they just said sorry cancelled. That’s all I got. I will never be using Uber eats and will tell everyone I know is using this app to not use it anymore since this can happen again and is really horrible that they can run someone’s day like this and not take any responsibility for it.”

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Posted 3 years ago

“Absolutely HORRIBLE service!!! STAY AWAY!! Thank your responding. It was my young sons birthday on Thursday last week and he wanted Boston pizza. I’ve never used Uber Eats before and I thought I’d give it a try. I ordered online, and immediately after placing the order, he changed his mind about what he wanted. Frustrating? Yes, but it was his birthday so I wanted to get him what he wanted. I went back into my order to try to cancel it and couldn’t find the cancel option. At the same time, I called Boston Pizza to ensure that they knew I was going to cancel the order. I called so quickly that Boston Pizza hadn’t even received the order yet. Once they did see the order in their system, they notified me that they could cancel it on their end (on my behalf) and they did. I received a cancellation email from Uber Eats. I canceled the order within 1-2 minutes of placing it so they said it was no issue and actually had to wait a moment for the order to show up in their system. I now have a charge of $63.48 from Uber Eats on my credit card for a meal that was never prepared by Boston Pizza, or delivered by Uber. I have contacted online support through “chat” several times and I just keep getting cut off and told that my issue has been resolved even though it hasn’t. I was told by one rep that he verified that I would be getting a refund, and told me someone from the specialist team would be in touch in 24-48 hours. This didn’t happen so I reached back out again and am being told that my order is ineligible because Boston Pizza had already started preparing the order. Again, I confirmed that night that they hadn’t started it, and I called them again yesterday to confirm that they hadn’t started the order. I’m very confused about why I’m paying $64 for a service that I didn’t receive. I’m also confused about why I was lied to by a rep promising me that I was getting a refund, and I’m just in total shock that Uber is taking this money from me when they didn’t provide me with a service and I met the criteria outlined in the T&C’s to be eligible. It’s alarming how atrocious their customer service is and how, even when lied to by a rep, they won’t stand by their word and do the right thing.”

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Posted 3 years ago

“This company has been a nightmare. They have banned my company card for no reason at all. The customer service has not been helpful and one actually hung up while speaking with me. This has been occurring since 2022. I have gotten no help. They are losing so much money as a corporate business we order food daily if not weekly. To get no assistance a is so disturbing.”

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Posted 3 years ago

“I was charged 52£ by uber eat for food which was not delivered because the driver broke down on the way so he couldn't deliver it try contacting uber eat they don't reply they don't have proper customer service help where people can communicate with the.. Zero responses they aren't like delieveoo which is speedy in customer service and efficienctbin their responses.. I was charged without refund by uber. I m stopping them I m not using them anymore”

Helpful Report

Posted 3 years ago

“Wouldn’t have given one star my son ordered food from McDonald’s was delivered to a property over the rd McDonald’s didn’t give a toss these muppet’s promised a refund never received”

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Posted 3 years ago

“Uber eats is fine until something goes wrong - then you get ignored. The driver arrived with an (expensive) broken bottle of wine. He assured me another one was on its way and drove off. Guess what - no replacement. There is no way to complain on the app and Uber just ignore you. No customer service whatsoever, they truly do not care about customer experiences.”

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Posted 3 years ago

“I stopped using this service a while back due to Uber Eats only compensating fir up to 3 mishaps (driver, restaurant or other). Then, after much time, received a 50% off offer because “they miss me and want me back). I fell for it. Driver was sent to the wrong address (no fault of my own) and discount was not applied (which customer service rep claims was not honored “because you have had 3 refunds already, in the past, so cannot apply to you”. Translate: we sent you a bogus offer and we’re not sorry for losing you as a customer via our continued bad service. AND, when I asked to speak to a supervisor, the first rep hung up on me and the second refused. Joke’s on me. HORRIBLE BUSINESS! NEVER AGAIN!”

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Posted 3 years ago

“Disgusting service. My first grocery order with them was for milk, sugar and 12 pack of toilet roll. The toilet roll got subbed for a 4 pack. When delivery arrived there was no toilet roll at all. I phoned the shop who hung up on me. I left a ticket with support telling them I am disabled and housebound, hour later left another message. 2 days later I have run out of toilet roll, so I went to the ticket to find out if the eventually responded, yes, 3 hours 20 minutes after the ticket was opened. Not a word about the missing toilet roll, just about the subbing of items. So I messaged again and they have just messaged telling me they have refunded the toilet roll, when what I "need", is for the shop to deliver what I paid for. I'm screwed now.”

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Posted 3 years ago

“Sadly we join the long list of 1 star reviews. We have now used Uber Eats just twice (never again) and both times they have got it wrong. The first time for groceries they only sent half the order and charged full price. The second time was take away food that they took payment and said the delivery was completed with the delivery address being the restaurant we ordered from. The delivery driver clearly just kept the food. No apologies, no compensation, no understanding that this costs people time, money and stress. I would urge you to avoid using their service when Deliveroo, Just Eat, Food Stuff are reliable alternatives.”

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Posted 3 years ago

“If I could give a negative star I would. Worst site to order from. I did a grocery order. Click the items I wanted to purchase agreed to a price for those items. Was is the. Overcharged AFTER deliver by 25 dollars and several items listed were not delivered. Nothing but a runaround with their customer service. I have used instacart and never had a problem. In order once for Uber grocery and this. Avoid them at all costs or it will end up costing you!”

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Posted 3 years ago

“Uber eats has been stealing from me and refuses to offer ANYWHERE to investigate fraudulent deliveries! They refuse to tell me where the food I paid for was delivered. The mystery would be SOLVED if they told me who gets all this food. I have had to change my credit card number TWICE. Just help me out with an address, at least. They are spending MY money to shove into their FAT FACES! I can barely get by. My apartment in Boston HAS NOT HEAT. I'm wearing 3 robes a wool sweater and flannel p.j.'s, with long underwear. I sleep in my robes. Uber eats won't give me a clue as to how to stop these people from stealing from me.”

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Posted 3 years ago

“Placed order with promo discount as shown on receipt. Incorrect amount left my bank account and emailing I just got parroted answers about it being a holding charge, which it isn't as it has left my account. Very dishonest company with dreadful customer service, I will never order from them again.”

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Posted 3 years ago

“Rude staff at customer services…. Drivers… well mine today drove off with my order in his hand. Watched him pretend to deliver it to an address up the road and he took it and then told me it had been delivered on the app. Absolute joke of a company needs shutting down”

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Posted 3 years ago

“I ordered from a sushi restaurant through Uber Eats, and I paid $90. On the receipt which was located in the bag with the food showed $59. reached out to Uber Eats to check why the discrepancy, sent picture of the actual receipt, they disconnected me 3 times, 3rd rep said, don't worry, I will not disconnect you, she put me on hold, then she said she's having technical difficulties therefore she can't help me. LOL. What a joke!!”

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Posted 3 years ago

“If theres items missing refund the money straight away not 3/10 working days that’s out of order not only is your service failing but your technically borrowing people’s money without permission. Also when u buy groceries they throw in all of the wrong items and give u a receipt with a list of all of the items u was supposed to receive and there is no help number to call when this happens.”

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Posted 3 years ago

“I wish I could give minus, they sucker you in to pay a tip and priority services to still get your food 20-30min late! What a Legit scam haha well played !”

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Posted 3 years ago

“The worst customer service I have ever came across. I have placed an order on 1st January, during the New Years Eve, the order has been shown as pending and money was to be refunded (because it actually left my account) as the restaurant was not taking orders. OK - fair enough. 7AM in the morning the restaurant accepts the payment and changes the delivery status to completed. As if they have delivered it. I am reaching out to Uber Eats customer support to resolve the issue. They get back to me saying that they cannot process the refund as it’s more than 48 hours ago when I placed the order. Case closed. I start a new case. Same story again. I give up and move on with my life, not too much time I can waste over £29.15 22 days later, I forgot about this whole faux pas and I attempt to place a whole new order, in a different city, from a different restaurant. I end up being charged the exact same £29.15 for the same pizza I have ordered on the New Years Eve, the same pizza I have never received and never got my money back. Now it becomes too much for me, I reach out to Uber Eats again explaining that I have now been charged twice for food that I have never received, I am asking them how is it possible that 48 hours is too late to ask for refund but 22 days is not too late to charge me again. They finally get back to me promising to refund my money… they tell me they have processed the refund of £29.15. The money is not there. They’re saying it can now take up to 30 days. I reach back to them saying it’s not even the wait that I am concerned about, but the amount - I have actually not spend £29.15 but twice as much, which is £58.30 so please can this full amount be refunded. They get back to me completely ignoring this bit and apologise again for the wait but it must take up to 30 days. They are either not listening or purposely only listening to what they want to hear. I have now been frustrated for at least 3 days and spent way too much time fighting back for what they owe me. I am expecting a full refund of £58.30 and some sort of reimbursement for all my time lost writing emails and this review, for all the stress caused and for my New Years Eve (sort of) ruined. Uber Eats - shame on you.”

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Posted 3 years ago

“Uber eats has to be one of the worst companies on the face of the Earth. What a scam! We ordered two burrito bowls tonight from chipotle and got charge $67.88. When I called into them to question it, they said that they charged an $18 service fee Plus a delivery fee plus the tip on top of the $30 order. I had absolutely no idea well making the order that it was going to be more than $33 but my bank notified me of the $67.$.88. We will never use this Gammy company again and I want to make sure people know that they can really get screwed over by Uber eats. We are retired and on a limited income, and I thought it would be nice on my birthday to order in having no idea that this company would do this to us. I called them to ask questions about it and they did nothing but defend their right to do that even though they didn't send me an email or any warning because if they had, I would've canceled the order.”

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Posted 3 years ago

“I really want to give a 0 rating. Ordered food, driver told me restaurant did not have anymore of what I ordered so I canceled, still charged for because food was not available?!?! For all I know, the driver probably ate it. Never use Uber, terrible company!!!”

Helpful Report

Posted 3 years ago

UberEATS is rated 1.1 based on 10,835 reviews