UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,461 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,461 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Believe the others. Half of my order was missing and the support team repeatedly denied my proof. Customer service is terrible, they will say whatever they believe will get you off the phone quickly. I don't believe that the support team are honestly reviewing pictures either or if they are they are frauds.”

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Posted 1 year ago

“Everything about this company is awful. They treat their drivers poorly, customer service is bad, it’s expensive compared to their competitors. They’re the worst.”

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Posted 1 year ago

“The absolute worst customer service ever, I will never use it again.”

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Posted 1 year ago

“Their customer service is the worst. No help at all, and on top of that are rude and don’t care about you. Won’t use Uber or UberEats anymore”

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Posted 1 year ago

“Terrible, high priced and a complete rip off”

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Posted 1 year ago

“The driver of my order got switched 3 different times and the last driver told me that the order was gone. The first driver ended up stealing the order and I got no refund for the coupon difference and had to pay $8 more than the original.”

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Posted 1 year ago

“The delivery person Mike never delivered my food to my address. He ignored me when I texted and called his number proved by INSTACART. I paid $28 and got no refund. Was very hungry. The Uber Eats cust svc was horrible. They said too bad. Then I asked Instacart for help and although most of their reps are kind and helpful, their managers, namely Ralph, did nothing to help me. So I canceled Instacart and will never use Uber Eats again. What a lame, unethical company. Never got help, never got a refund.”

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Posted 1 year ago

“On 09.26.24 the driver drove across my grass in her SUV rather than use my fully black topped drive way I filed a claim within 15 mins of it happening and all I get is copy paste message back. They even told me to call Liberty Mutual but Liberty has no record of a claim. They archived my claim on Uber eats causing me to have to reopen it. Now I am back to same old copy pasted messages 5 weeks later. 1 person says it was turned over to Liberty for a damage claim and another says we are working on it... I will be suing Uber eats for the damage caused to my property... I have no problem using small claims court if they don't provide me a claim #. Also in 2024 they have no phone contact.. message communication only... like really.. give me a break the people that communicate are CLUELESS!”

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Posted 1 year ago

“The worst app”

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Posted 1 year ago

“I own a restaurant on Ubereats. I have 3 promotions and pay for weekly ads. I have had 2 orders in a week for the past 6 months. Nobody is able to help my visibility. I have over 2000+ reviews and a 4.5+ rating. Restaurants in the wrong category appear before mine do in the RUGHT category. Restaurants with worse reviews, further locations, no promotions, CLOSED RESTAURANTS! Appear before mine do. The customer service sucks. I’ve contacted them 10 separate times. Nobody has been able to help. On a SINGULAR case over 2 days!! I had 4 different people working on the SAME problem. No email responses. Ubereats is godawful to their employees, their business partners, their clients. The absolute worst.”

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Posted 1 year ago

“I am extremely disappointed with UberEats’ handling of a recent issue. My food was delivered at an unsafe, illegal temperature, making it inedible and potentially harmful. Despite reaching out immediately and following up several times, I’ve only received repetitive automated responses citing irrelevant refund policies. As an Uber One member, I pay for quality support, yet UberEats has shown a complete lack of accountability and customer care in resolving this serious health and safety concern. I expected a genuine response and a refund, but instead, I’ve been met with poor service and dismissive, robotic replies. Unacceptable experience.”

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Posted 1 year ago

“Literally wouldn't refund me when an item was missing they will run you off over $5 terrible customer service. Just stick to door dash.”

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Posted 1 year ago

“I placed an order for the 1st time, using Uber Eats but i didn't get any, when I'm trying to trace it they say no refund on my order, I am so disappointed”

UberEATS 1 star review on 5th November 2024

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Posted 1 year ago

“I placed an order with Uber eats on November 3rd it was approximately 9:00 p.m. when I received my order the driver had already rolled off when I got my order in the house it wasn't nowhere near what I ordered I ordered three crystals chicken sandwich and fries so that and the tip combined was $18 and some change they sent me Crystal hamburgers and some fries and to add insult to injury they sent one Crystal chicken sandwich wrapped up in paper I follow the directions went to the app pressed help and then I took a picture of the order that was wrong that they sent me and a picture of the receipt that didn't even have my name I spoke with a representative they told me that they would contact me back within 24 hours it is now November 4th 11:48 p.m. 24 hours has passed I spoke with a representative again and they told me it's already been escalated to another department and they will contact me I explained to them that they told me yesterday that they will contact me within 24 hours email and they didn't so pretty much they allow their drivers to bring you the wrong order and they feel that they don't have to give you back your money I wouldn't suggest that anybody use them”

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Posted 1 year ago

“Customer service is pretty much non-existent, every order takes FOREVER at least an hour and it seems to get worse lately food is usually cold and if you do get the misfortune of speaking to customer service they are rude and unprofessional”

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Posted 1 year ago

“Uber eats sucks the driver did not bring my full order and uber eats will not refund my money back they are thief’s.”

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Posted 1 year ago

“Terrible company, they don't care what crackhead fingers your food or what you think about the crackhead that's fingering your food.”

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Posted 1 year ago

“I ordered from Ubereats and driver went to the wrong address which was right next to my address but when I talked to him He was too far away to deliver my order to the right address. Then when I talked to customer service they my order didn't qualify for a refund. So the driver got to take food I am guessing for free and I am out money and food. NEVER ordering from them again. The drivers name was Mohammed. And took almost an hour just to pick up my order.”

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Posted 1 year ago

“I’m never gonna use uber eats or ride app ever again. I’m a genuine customer and wanted to cancel my membership from this month (November) but the customer representatives are not helping me and disconnecting the call everytime. It is really frustrating and waste of time. Never going to to do a mistake of using uber eats.”

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Posted 1 year ago

“Nunca recibí el delivery . Pague propina y he tenido que conducir al restaurant para recoger mi comida . El Customer Service es una pesadilla . Imposible !!”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,461 reviews