UK Mobile Store Reviews

Name: UK Mobile Store
Address: 1585, Charleston Road, Mountain View
Rating: 4.45

4.5 Rating 7,575 Reviews

87 %

of reviewers recommend UK Mobile Store

Company Reviews

Questions

Metrics

4.5

Based on 7,575 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Location:

1585, Charleston Road
Mountain View
94043

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UK Mobile Store 5 star review on 19th February 2025

Marble Newman Jeffworth

UK Mobile Store 5 star review on 24th March 2024

Anonymous

UK Mobile Store 5 star review on 9th August 2023

Nancy Young

UK Mobile Store 5 star review on 17th June 2023

Derrick O Lonton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next day delivery item arrived 2days late contacted customer service for refund on my delivery charge emails ignored wouldn’t shop here again or recommend to anyone”

Helpful Report

Posted 5 years ago

“Do not purchase from this company. I bought a charger for Samsung A6 and when redivide didn’t even fit the phone! Messaged the seller over 20 times via amazon pay and email without any response on how to return item for refund. When I finally got a response, it was a one liner what phone do you have no sorry no nothing. Charger was £10 and not worth my time to argue and send back for a £10 but do not give this company your money.”

Helpful Report

Posted 5 years ago

“I purchased a Samsung charging cable on Friday morning, paid for guaranteed Saturday delivery. I needed it Saturday as daughter was going away Sunday and her cable broke. It didn't even get taken to the Post Office until the Monday received it on the Tuesday. They don't reply to emails. Never got a refund of the extra postage I paid. Not a happy customer 🙁”

Helpful Report

Posted 5 years ago

“i buy 6 august 2020, no track number, no mail answer, i will write here every day, may be you see message here Order mumber 1270061750 what happen my 29,76£ probably this shop scam no body live inside this shop,”

Helpful Report

Posted 5 years ago

“I paid for next day delivery which did not happen. Since then this company have continually ignored my emails which must be about 5 by now. Other than one reply to say sorry will speak to my manager. Basically they’re not interested in customer care only customer’s money.”

Helpful Report

Posted 5 years ago

“Liam who I spoke to lied to me, I said I wanted to check with my friend if she had the same phone to see if she found it to use. He said he would phone me the next day to see if I was happy enough with the phone, never phoned the phone came in the post. Tried to phone back numerous times to say I wasn't happy, couldn't get through. Got a phone I don't want, so still using old one. Will never use this company again. Cheeky got even asked me if I'd give him 5* feed back, he got 1* shame nothing lower!”

Helpful Report

Posted 5 years ago

“It doesn't work”

Helpful Report

Posted 5 years ago

“It hasn't arrived! I've sent an email asking where it is and now I get an email asking to review a product that hasn't arrived!! Please someone contact me I ordered this over 2 weeks ago and I really need it”

Helpful Report

Posted 5 years ago

“Sorry for having to give a bad rating but the cable I ordered stopped working after one week of usage”

Helpful Report

Posted 5 years ago

“Its been over 2 weeks and i still haven't recieved my item! It has taken about 5 days for Mobile Store to reply to my emails. Very poor service”

Helpful Report

Posted 5 years ago

“Arrived used twice in 48 hours now not charging at all.”

Helpful Report

Posted 5 years ago

“Never received item despite two promises that it had been sent. Refund through Pay Pal.”

Helpful Report

Posted 5 years ago

“Ordered phone battery on Wednesday for same day dispatch / next day delivery and their tracker system does not even recognize their own numbers. Stayed home two days and finally received a flat battery. No email response, no inquiry form response back from my emails, no phone number to call. Make up your own mind but i suggest you shop elsewhere. The merchant metrics look strange, live chat! what live chat! you cannot communicate with this company.”

Helpful Report

Posted 5 years ago

“After not receiving my items I paid for x 2 fast charger with cables £11.79 fully paid for, my emails are now being ignored 1 month later when asking for a refund. DONT SHOP HERE..”

Helpful Report

Posted 5 years ago

“Still not received my headsets after ordering 2 weeks ago. Can’t answer all the questions below as I’m not sure if I will ever receive my goods.”

Helpful Report

Posted 5 years ago

“Absolutely appalling. The charger they sent started burning as soon as i plugged it in, it blew itself out of the wall and shut down my whole electricity supply. In the end i had to get an emergency electrician out to reconnect my supply. I emailed the company and all they said was send it back and they would refund me for the item. 2 weeks later and nothing has been refunded. This cost me almost £100 with the electrical repair work and I dont even have a workibg charger. AVOID this company, faulty goods and terrible customer service”

Helpful Report

Posted 5 years ago

“Website stated if I ordered before 2pm I would get next day delivery (Provided by Amazon Prime), I ordered at 1220pm and expected it to arrive the very next day after paying £3.99 for next day delivery. It didn't arrive the next day. I emailed them asking for a refund of £3.99 as they did not deliver when promised & the email was ignored. I emailed them again the day after it was delivered, once again the email was ignored. You will not find a contact number for this company at all. So I contacted Paypal (who I used to pay them) and filed a dispute for £3.99. 4 days later I get an email from Paypal saying the seller (UK Mobile Store) has offered a full refund if I send the items back. Why would spend more money sending the items back, when I don't want a full refund, I just want the £3.99 returned that I paid for for next day delivery, when they failed to deliver. I am now out of pocket. I did however manage to get a contact number for them from Paypal 0208 203 3234. I called it, got an Asian woman who said I had the wrong number, and when I said I was from Paypal, she said he's not here. I asked where he was and she said he doesnt live here and hung up. ***DO NOT ORDER FROM THIS WEBSITE, THEY IGNORE EMAILS, DO NOT DELIVER NEXT DAY AS PROMISED AND NOT WILL NOT GIVE YOU YOUR MONEY BACK. SHOP ELSEWHERE, YOU’LL THANK ME FOR IT***”

Helpful Report

Posted 5 years ago

“Item has still not been delivered for an order placed on the 14 July which was suppose to have been received within 3-5 working days. No goods and I have been chasing for a response since the 14 July 2020. Would never use them again. Below questions totally irrelevant - Very frustrating.”

Helpful Report

Posted 5 years ago

“Faulty item received”

Helpful Report

Posted 5 years ago

“I bought AirPods I got ear tips! Dissatisfied”

Helpful Report

Posted 5 years ago

UK Mobile Store is rated 4.5 based on 7,575 reviews