Electronic Partners Reviews

Name: Electronic Partners
Address: Electronic Partners UK Service Centre, PR House, Telford, Shropshire
Rating: 4.49

4.5 Rating 124 Reviews

88 %

of reviewers recommend Electronic Partners

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Metrics

4.5

Based on 124 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

03302233644

Location:

Electronic Partners UK Service Centre,
PR House,
Telford
Shropshire
TF1 7ET

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Anonymous

Anonymous // 01/01/2019

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“Good & Reliable Service Posted my Surface and got it fixed in 3 days.”

Helpful Report

Posted 5 years ago

Thanks for your review, Bob. We’re glad to hear your Surface device was repaired and returned within the expected timeframe. Our team follows a structured diagnostic and repair process for this type of equipment, and it’s great to know the service met your expectations. If you ever need support in the future, we’re here to help.

Posted 10 months ago

“The company is really poor and would not trust them for any repairs my denon 6500 needed repaired they charged me 130 to look at it then charged again on top of that kept my amp for 4 months then phoned me up to say it’s unrepairable but to save me the return postage they can recycle it yeah Right I got it returned sent it away to another company and got it back in 3-4 weeks fully repaired .fully working”

Helpful Report

Posted 5 years ago

Thanks for your feedback. We understand how important reliable amplifier repair is. Our engineers follow a structured diagnostic process for this type of audio equipment, and the assessment concluded that a reliable repair wasn’t achievable within the parameters of our service. The charges applied were the standard diagnostic fee and return postage as outlined in our terms. Recycling is always offered as an optional cost-saving alternative for customers who prefer not to have an unrepaired unit returned. If you’d like us to review the case notes with your reference, we’re available to assist.

Posted 10 months ago

“Absolutely do not use! I sent my phone for screen repair which costed me £65,34, got it back and on the same day emailed saying that the phone was acting crazy (opening and closing apps whilst left on the table, unable to make a messenger call because switching from back to front camera, opening and closing features of the app, silencing speaker etc) and after that -again on the same day- the screen cracked, likely because it wasn't fitted properly. Sent it again, got it back in the same state, sent them videos recorded from another phone showing that the phone wouldn't allow me to open some apps (would open and the close them immediately, constantly until I stopped trying to open the app) and a video of a messenger call where the phone opened all possible features and switched cameras all whilst prompted on a sofa, no hands on the phone). two of their staff implied I was lying (god knows how they justify the videos I sent- screen still intact, so no physical damage of any sort involved- and how they think a phone that opens and closes windows can pass their quality tests, twice) and refused to refund me, arguing that the physical damage is not covered by warranty despite the fact the physical damage is caused by their poor quality job, which meant I had to revert to trading standards , but according to their T&C "By visiting Electronic.Partners, you agree that the laws of Seychelles, without regard to principles of conflict of laws, will govern these conditions of use and any dispute of any sort that might arise between you and Electronic.Partners or its affiliates." . absolutely horrendous service, do not use.”

Helpful Report

Posted 6 years ago

Thanks for sharing your feedback. We understand how frustrating device issues can be. Based on our assessment process, the device was returned with physical damage, and physical damage isn’t covered under warranty as outlined in our terms. We can only report on the condition of the phone as received and on the findings recorded during inspection. The charges applied were the standard repair fee and return postage. If you'd like us to review the case notes with your reference, we’re available to help.

Posted 10 months ago

“Repaired Bose headphones as good as new .”

Helpful Report

Posted 7 years ago

Thanks for your review, Tim. We’re glad to hear the Bose headphones are working as intended again. Our engineers follow a structured diagnostic and repair process for this type of audio equipment, so it’s great to know the restoration met your expectations. If you ever need support in the future, we’re here to help.

Posted 10 months ago

Electronic Partners is rated 4.5 based on 124 reviews