UKSoccershop Reviews

Name: UKSoccershop
Address: 42 Mote Hill, Hamilton
Rating: 1.32

1.3 Rating 370 Reviews

7 %

of reviewers recommend UKSoccershop

Company Reviews

Questions

Metrics

1.3

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

42 Mote Hill
Hamilton
ML3 6EF

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UKSoccershop 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If there was a -10 stars option I would have had no hesitation. Poor customer service, no reply at all. Refunds did not reach my account after almost two weeks(still waiting). No one to talk to on a live chat or phone. Items are added into my chart and tons of payment reminder emails are sent in regards to this. VEEEERYYYYY DISSAPOINTED. GIVE ME MY MONEY, £126, BACK!!!!!!!”

Helpful Report

Posted 5 years ago

“Farce of a company..avoid at all costs. Ordered kit 9 days before Christmas as delivery was advertised as 5-7 days, hadnt arrived by Christmas eve and company advised me that their website didnt say that, it would be 2 weeks delivery timescales (why would I order a Christmas present if it was 2 weeks). Was also advised that the kit was arriving from their international suppliers and was in the country..by the 23rd it hadnt arrived so I requested a refund that day. Received confirmation that It would be in my account in 3-5 days. Jan 10th and I have neither my goods or my money back.”

Helpful Report

Posted 5 years ago

“We received our shirt and it's a fake one. we paied 160$ CAD for an immitation.”

UKSoccershop 1 star review on 9th January 2021

Helpful Report

Posted 5 years ago

“The worst company I have ordered from. Ordered my son a Ronaldo shirt for Christmas. After being worn twice and washed once the letters were peeling off the back. When contacted them about it they said they can fix it (re-glue) or I can fix it. Totally unacceptable! Even tried to say it was my fault for hot wading or putting in the drier or under iron. I did none of those things! Such a shame I didn’t find these reviews before I spent $150 on a crappy knock off shirt. Avoid at all costs!”

Helpful Report

Posted 5 years ago

“Shocking service and customer relations. Still waiting on purchase from boxing day even after paying 3-5 working day postage. Avoid avoid avoid Do not use this website, even their "director" Simon is a rude and impolite person.”

Helpful Report

Posted 5 years ago

“Horrible customer service, horrible product, horrible delivery time. I ordered my sons soccer jersey november 18th and It didnt arrive in time for Christmas just like all other complaints i see below. I wish I saw the complaints first before ordering. The jersey arrived 5 days after Christmas and it had a tear and stitching all messed up on the neck line. My son was devasted. I have emailed back and forth with Sian and it doesnt seem to be going well. Even to offer to resend a new jersey, or accept a return for a new one or a refund. I have taken this to my bank for a claim along with emails to get my money back. Such an embarrassing company. Ive ordered better quality jerseys off Amazon thinking if i ordered and spent a little more money on an actual soccer company , my son was going to get a really nice jersey that will last - GUESS NOT!!! DO NOT ORDER FROM THEM!”

Helpful Report

Posted 5 years ago

“Ordered my football shirt on 29th November. They charged my account immediately. 6 weeks later, not a single update. I have written to them, and not received a reply. I even paid for the express delivery (quotes 1-2 days delivery) to make sure the shirt would arrive in good time for Christmas. Sadly my son did not receive this present.”

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Posted 5 years ago

“Have they gone bust? Emails keep bouncing back and no shirts or anyone picking up the phone....? Any guidance anyone ?”

Helpful Report

Posted 5 years ago

“I placed an order with uksoccershop on 27/11/20 and paid £74.48 for two items which were meant for Xmas gifts. I returned from a week away at the end of December to find a note to say the items had been left in my wheelie bin - and he bins had been emptied whilst I was away. I contacted uksoccershop to advise I had not received the items due to incompetence of their delivery and requested a refund. They have responded to ask me why The bins were emptied and if I have spoke to the postman!! I was in holiday! They seem to think it is acceptable to place postal items in a wheelie bin! Shocking customer service. I want my money back. They have stolen my money and I want it back!!!! DO NOT USE this company. They fail to answer the phone and are slow to respond to email and when they do respond are extremely unhelpful. They don’t even sign their emails from an individual- they hide behind ‘uksoccershop’ as a signature. Shocking customer service. AVOID this company. I am still waiting for my money to be returned.”

Helpful Report

Posted 5 years ago

“just read the reviews and all makes sense now. cant contact to trace my delivery .”

Helpful Report

Posted 5 years ago

“This company is an utter disgrace This company is an utter disgrace. I ordered a personalised top for my nephews birthday and paid express delivery, it took nearly two weeks to arrive (which was then after his birthday). When it did arrived we noticed there was a pluck on the back of the shirt. Not wanting to give a faulty birthday present I got in touch to request a refund. They disputed that there was even a fault with the top, after I sent them pictures and then sent the top back to them at my own expense. It’s now over two weeks since they received the top and I’m still having to email them back and forth. They originally offered me a 10% refund of a £76 order, ridiculous! I thought we had settled on a refund amount and had sent over PayPal details for it however today I have received a random rude message from them disputing the refund amount again. On top of all this, the only communication I get is one email each day between 3-4pm. I reply immediately but them am left waiting. They now have my money and my top. Avoid this company at all costs, they are really sketchy and have the WORST customer service I’ve ever encountered!”

Helpful Report

Posted 5 years ago

“Order I received was absolutely nothing like what I ordered. Basically sent me a top that was the same colour and that was it. Absolute sham of a company”

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Posted 5 years ago

“I would like to say that I will never, ever order anything from UKSOCCERSHOP!!! Let me begin by saying that I ordered a Messi jersey for my grandson’s birthday. I waited and waited for it to arrive. As the birthday date came closer, I reached out to UKSOCCERSHOP and was told it was shipped. I responded that we hadn’t received it. They told me to contact the shipping company, which I did. I was told by them that the package had been delivered. I again contacted UKSOCCERSHOP telling them that I had not received anything!!! UKSOCCERSHOP had the balls to say that upgraded shipping had been offered but I had chosen Standard Shipping instead. Evidently, they feel it’s my fault !!!! Furthermore, they plain outright said there was nothing they could do- it was out of their hands. Needless to say, I am furious and out of a lot of money, and my grandson didn’t get the jersey he wanted. I have ordered from companies on numerous occasions and have always picked standard shipping and nothing has been lost. So, if you are planning on buying something from UKSoccerShop, I advise against it. If it gets lost, you will not get a refund, which I never wanted. And, definitely, this company couldn’t care less about customer satisfaction!!!! I think most companies would have shipped out a replacement!!! That is all I wanted- a jersey to give to my grandson for his birthday. Again, stay away from this company. If you are an American, buy from a USA based company!!! Below are questions about delivery, refunds, damaged product, etc. I can’t give a rating on a product never received !!!!”

Helpful Report

Posted 5 years ago

“Credit card charged, goods not received, requested refund, they said refunded, it hasn't been. I am still chasing.... Not recommended!”

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Posted 5 years ago

“Attempted to order a custom futbol jersey for my fiance and the page froze as I was placing the order. After several unsuccessful attempts, I gave up because the site didn't load yet my debit card was charged $113! I have since called my bank to dispute it since I never received confirmation of an order being placed nor have I've been able to reach anyone regarding this issue. Very disappointed!”

Helpful Report

Posted 5 years ago

“I just did business with this company, they advertised free international shipping, however during the ordering process they did not provide it when they shipped my order. They also list items on the site that are not available to ship. Will not be shopping here again.”

Helpful Report

Posted 5 years ago

“These guys are liars. What they do are criminal. I ordered a small and I received an extra small. I asked to return the items for a refund because they sent wrong size. They are refusing to refund, saying extra small is a 7-8. This is a lie. The order clearly shows I ordered a small and I sent them a screen shot. They are still refusing a refund.”

Helpful Report

Posted 5 years ago

“I bought a Dortmund top from these guys. After three wears the sleeve stitching came away - clearly a manufacture fault as i hadn't spent three weeks at home picking at it. 10 days after reporting the issue their repsonse is "we cannot accept responsibility for this minor defect after a month of wear from your side." Great thanks guys, I must spend another £80 with you (not). You would think like with any other reailer they'd take it back and send it off the Puma. Maybe all their kits are FAKES and that's why they refuse or maybe just couldn't care less once they've got your cash. Either way DON'T USE. I hope they go bust”

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Posted 5 years ago

“This is as bad as it gets This is as bad as it gets . Thought I was buying a next day service & here we are over 2 weeks later with nothing. The birthday it was for has now passed. Fully expect to be chasing a refund at some point. I am still trying get in touch but no one replay me. DON'T BUY FROM HERE IS A SCAN.”

Helpful Report

Posted 5 years ago

“I ordered items for Christmas 2019... still waiting ... this was their response....BTW it’s now September 2020, maybe I am being unreasonable.... ‘Thank you for getting in touch regarding your order # We do not have a confirmed date for the missing part of your order at the moment. Please note that we chase this every day with each of our suppliers, who in turn chase up with their suppliers. This is an automated process from our side and we will continue to do it until the item is sourced ‘”

Helpful Report

Posted 5 years ago

UKSoccershop is rated 1.3 based on 370 reviews