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UKSoccershop Reviews

1.3 Rating 345 Reviews

8 %

of reviewers recommend UKSoccershop

Company Reviews

1.3

Based on 345 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

42 Mote Hill
Hamilton
ML3 6EF

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UKSoccershop 1 star review on 19th August 2022

UKSoccershop 1 star review on 19th August 2022

UKSoccershop 1 star review on 8th August 2022

UKSoccershop 1 star review on 2nd April 2022

UKSoccershop 1 star review on 2nd April 2022

UKSoccershop 1 star review on 2nd April 2022

UKSoccershop 1 star review on 2nd April 2022

8

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shambolic of a company no response from this company what's however ordered my tops 3/08/2020 took my money acknowledged my order said despatched unable to track luckily my bank has refunded me and are now looking into this company please please do not use this company”

Posted 3 years ago

“Still waiting on my order that I placed 4 weeks ago. I paid for next day delivery (£18) I have heard nothing from them. Phone number they provide is not in service! Do not order from this site.”

Posted 3 years ago

“States 7-9 day standard delivery to USA it has been 45 days with 3 emails no way to track until delivery. Report them to courts and have them permanently closed down I am reporting them. They are common crooks nothing less.”

Posted 3 years ago

“This has is a shambolic customer service - firstly I ordered a xsmall men Zidane shirt - paid fully for it on the 23.06.20 only to be advised that they had just sold out - I then had to order the xl boys on the 29.06.20 this was not even dispatched until the 29.07.20 a full month later and only because I requested to be put in contact with the supervisor. This still is not with me in Australia, my son still does not have his birthday present which incidentally was the 16.07.20! This company offers awful service and the customer service can be rude, unhelpful and abrupt> I would strongly advise you use another service!”

Posted 3 years ago

“One star is being generous. My son ordered a football shirt and paid extra for 1 - 2 day delivery. 4 days have passed and still no top. Impossible to get in touch via phone and still waiting for a response via email. Absolutely shocking company AVOID AT ALL COSTS”

Posted 3 years ago

“Total waste of time and money. The product went undelivered. When told about the problem the customer service was essentially non existent. Further to this, we requested a charge back which Uksoccershop contested. Eventually after going through arbitration we won thr case. Bottom line: STAY AWAY FROM Uksoccershop”

Posted 3 years ago

“Absolute disgrace. I ordered and paid for a full replica kit for my son's 10th birthday, making the order several weeks before his birthday. Despite all their claims about delivery and service, only half of the kit arrived and just a few days before his birthday. Now, 2 months later, I still haven't received the missing item. No answer on the phone number they publish on their site and despite sending more than half a dozen emails, via their website and directly to one of their "service" reps, I haven't received a single response. I would strongly advise anyone thinking of using this firm to look elsewhere. I certainly will never use them again and will spread that message to everyone i know.”

Posted 3 years ago

“I once ordered a beautiful vest that never arrived. They took my money bag.”

Posted 3 years ago

“Never order anything from this site. I placed my order a month ago and never heard anything about an update on shipping. After writing a scathing email to their website I got an update saying the package had only now been sent. It’s gonna take another two weeks for it to arrive which would make the whole wait time 7 weeks from the time of order. This site is terrible and everyone should stay away.”

Posted 3 years ago

“DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES! Still waiting for an item ordered weeks ago, no reply to emails and phone number doesn’t seem to exist”

Posted 3 years ago

“If I could leave 0 star I would. Paid premium delivery and 6 weeks later I get it. They don’t respond for 3-4 days even after threatening reporting them to fraud department. Stay away please as causes a lot of stress and son’s birthday was 3 weeks ago and was ruined”

Posted 3 years ago

“I bought the Pique 19-20 authentic jersey as a gift for my husband and ordered it three and a half weeks before his birthday. Their website says they have great customer service and that they respond within 24 hours. YEAH RIGHT. I had to keep inquiring about the status of my order, and each time, they said they were "sorry for the delays" but offered nothing to ameliorate the situation. I also paid for expedited shipping that included a tracking number. Well I never got the tracking number. And the jersey arrived THREE DAYS LATE, AFTER my husband's birthday. The jersey was also too small. I tried reaching out to them FOUR TIMES over a span of one and a half weeks to either return and/or exchange it for a larger size, they said they do not take returns or exchanges for printed shirts. BUT JERSEYS ARE ALL PRINTED then, so save yourself your money, time, and headaches, and get your jerseys at another company. Great customer service, my ass.”

Posted 3 years ago

“Horrible customer service. Never received the item ordered but was charged immediately and am still waiting for a refund. Over a 4 week period of time (shipping was to occur within 7-10 days), I was told multiple times that the order had shipped but a tracking number couldn't be provided. Do NOT order from this company. Ever! If I could give 1/2 of a star I would.”

Posted 3 years ago

“I ordered a Greek Club Jersey which the website said was in stock. The website said it would ship in 2 days. After a month of excuses, I put a hold on my credit card charge and the company rejected my order. Don't waste your time with this folks”

Posted 3 years ago

“Total rip off, do yourself a favor and look elsewhere. Do not buy form this company!”

Posted 3 years ago

“I paid £40 24 for infant kit which the shorts didn’t match the shirt in colour Then had to pay £7.50 to send it back via tracking service so total £47.74!and you credit me only £33.24 total rip off you didn’t advertise the Real Madrid third kit different colour shorts to shirt yet I now out of pocket by £14 never use you again”

UKSoccershop 1 star review on 21st June 2020

Posted 3 years ago

“Seven weeks from order to delivery, and it took a PayPal claim for them to do anything. Shirt looked okay at first glance, but stitching is already coming away.”

Posted 3 years ago

“Just don’t bother. Been waiting over 5 weeks for my jersey and it’s only now gone to printing. Shambles of an organisation”

Posted 3 years ago

“This company is a con!! They will take your money and you will not receive anything! There is no customer service and it is a con! I have reported them to visa yet they still trade!!”

Posted 3 years ago

“Do not shop here under any circumstances. They cancelled my order (upon my request because one of the items was unavailable and I hadn't received an update in over 30 days) but never processed the refund. At first, customer service was responsive, but once I followed up on the refund, I did not receive a single response from this company via email or the forum on the website, and their phone number is continuously unavailable.”

Posted 3 years ago

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UKSoccershop is rated 1.3 based on 345 reviews