Ultius Reviews

Name: Ultius
Address: 1201 N Orange St, STE 7038, Wilmington, DE
Rating: 4.91

4.9 Rating 1,333 Reviews

98 %

of reviewers recommend Ultius

Company Reviews

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4.9

Based on 1,333 reviews


Customer Service
Communication Channels	Email, Live Chat, Telephone

About Ultius:

Ultius is the global leader in connecting consumers with qualified American freelance writers for custom writing, editing, and business document preparation services.

MADE IN USA © Ultius, Inc.

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Phone:

800-405-2972

Email:

https://my.ultius.com/support/contact

Location:

1201 N Orange St, STE 7038
Wilmington, DE
19801

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The writer followed the instructions for the format only but wrote a paper that did not make much sense to the reader.”

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“Not that bad”

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“Last order was horrible since my order was late. I kept asking for a ETA and I never got one”

Helpful Report

Hi Diana. Thank you for taking the time to respond to our survey. We are sincerely sorry your order was late and your writer did not respond with a specific ETA. To avoid similar delays, please provide all the information a writer may need from the start. We noticed the writer asked a question the day the order was placed, so it's also very important to check your messages regularly. We hope these tips help! Thanks again for posting your review!

“My last experience was horrible because the writer didn’t follow simple direction and delayed my order. I kept asking to eta and it almost felt like the writer was doing it on purpose and took longer for a two page assignment.”

Helpful Report

Thanks for submitting your feedback. We reviewed the order and its messages. Unfortunately, there are no messages regarding an ETA nor a delay. Your requested delivery date was for December 9, 2019. Quality Assurance uploaded the order on December 7, 2019, so it was early. Perhaps you are thinking of another occasion? If you would like to contact us regarding the actual order, please email support@ultius.com. We are anxious to resolve any dissatisfaction. Thank you.

“writer didnt write based on readings i provided”

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Tian, thank you for providing your feedback. We've reviewed your order, and we are sincerely sorry for that. We noticed you requested 0 sources in the order form, so perhaps the writer misunderstood. Please check our private message. We provided a special discount code for the inconvenience. If there is anything else you wish to discuss, please contact support@ultius.com, and a Client Success Specialist will get you in touch with our Client Success Manager.

“Great customer service but very expensive for what you get. The essay is not the best quality for an undergrad essay. The ideas are there but written in very simple English, will be making further adjustments before submiting.”

Helpful Report

Thank you so much for the compliment regarding our Client Success team! We'd love to hear more details about your order, so we can address your concerns regarding the undergraduate freelance writers in our pool. If you like, please email support@ultius.com and reference your order number and your review, so one of our Client Success Specialists may direct you to the most appropriate party. Thanks again!

“Generally a good experience. However, I was recently left in a lurch when an order was not fulfilled by the deadline.”

Helpful Report

Thank you very much for your honest feedback. We are sincerely sorry to hear that one of your orders was not fulfilled. Just so you know, we are actively recruiting new freelance writers so all orders are claimed and delivered. We apologize for any inconvenience.

“Paper was decent. I made a lot of revisions myself. No utilization of semi-colons and a lot of comma splicing and run on sentences that needed to be corrected.”

Helpful Report

Hello and thank you for taking the time to leave your feedback. We are sincerely sorry your most recent order did not meet your expectations. Can you provide the order number in a private reply? We hope to resolve your concerns. Thank you so much.

“I have had a few bad experiences where my request weren’t done appropriately and I was told that you guys wouldn’t fix it. But for the most part you do a great job of starting a project. I usually have to edit a lot but not often”

Helpful Report

Hello and thank you for your feedback. We're really sorry to hear that a few of your orders did not meet your expectations. If you reach out to Client Success with your order numbers, we would be more than happy to investigate and offer some type of resolution. We look forward to hearing from you!

“I have used this service multiple times and have had great experiences. This time the writer did a good job with content but every page was riddled with major APA errors that due to the turn around time, I had to fix after paying hundreds of dollars for this service. I responded with my concern to the writer who never bothered to respond, I guess the writer had been paid already. If your in a jam and have time to double check their work, I’d recommend the service.”

Helpful Report

Hello and thank you for your feedback. We are sincerely sorry that your most recent experience did not meet your expectations. It really isn't indicative of our platform. Our client success manager will be in touch via a private message so she can get your order number and discuss your concerns. We just want to make it right! Thank you again for taking the time to provide your feedback.

“Thus far, the experience has been great I have improved on my writing tremendously and learned how to cite sources in APA correctly.”

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“Costumer support is very friendly and helpful! Papers are completed on time! Which is very important. As to the quality of writing, I must say that their writers definitely speak English, an obvious requirement when your writing an English paper, you would think, but not for most other sites. I would not qualify their writing as top-scale but it is not poor quality either. You can call it a happy medium. They are pricey but they wont make you want to pull every hair on your head compared to other sites that undoubtedly do, specially when your on a last minute call.”

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Ultius is rated 4.9 based on 1,333 reviews