Ultius Reviews

4.93 Rating 860 Reviews
98% of reviewers recommend Ultius

About Ultius: Ultius is the global leader in connecting consumers with qualified American freelance writers for custom writing, editing, and business document preparation services.

MADE IN USA © Ultius, Inc.

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Phone:
800-405-2972

Email:
https://my.ultius.com/support/contact

Location:
1201 N Orange St, STE 7038

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
communication channels
Email, Live Chat, Telephone
What is your order number? (example #120987)
Would you recommend this service to busy individuals? yes
"I have nothing to say but good. Tonight Lizzy was most helpful in answering my questions, and made sure they were fully answered. Each time I've needed something (even when stressed) you are all there. I don't know if you added the paypal link just for me (I had major issues with payment once) but-I know that I trust you guys. The ONLY negative is that there's no guarantee of my preferred writer being available. That writer is the BEST, and I hope to always have them on board. Thank you for everything you do for helping lost writers like myself."
2 Helpful Report
Hi DC! Thank you very much for your feedback. We agree that Lizzy is awesome! Our client success specialists appreciate our clients and will always do their very best to assist. It's funny that you mentioned adding the PayPal link. We added it based on multiple client requests. When our clients speak out, we listen!

We really wish we could guarantee requested writers will be available. Since they are all independent contractors, we probably won't be able to any time soon. We're very sorry about that. At the same time, we are thrilled you found a writer who you enjoy working with!

Thank you for being an amazing client. We're so glad we've been able to help out in a pinch. =)
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Would you recommend this service to busy individuals? yes
"Absolutely the BEST service I’ve ever had. Extremely professional and attentive to my needs. Papers are always on time, communication is clear. Never had any problems with refund , if needed. Recommend it to anyone who cares for quality work."
2 Helpful Report
Hello and thank you for your feedback! Throughout the years, we've made it a point to evolve according to our clients' needs. After all, we are here because of our clients! It's so good to know you've been able to count on our platform! Thanks again. =)
Would you recommend this service to busy individuals? yes
"Delia was such a helpful and kind support member. She helped me navigate my way through the site and supported me when ordering a paper!"
2 Helpful Report
Hello and thank you for your online feedback! We agree Delia is awesome and are very glad she was there for you! Thank you so much for your compliment!
"Delivered services as promised. Got what I paid for. Great editors, really cleaned up my work before my dissertation was due."
2 Helpful Report
What is your order number? (example #120987)
Would you recommend this service to busy individuals? yes
"I had a very short deadline to have a paper ready, I came to Ultius and got matched with writer #5700. This writer did a great job on the paper and had it done before the deadline I had set. When the writer first took the job he/she messaged me to clarify if there was anything else that was needed for the paper which I thought was nice. I did not need any revisions on the paper but had I needed a revision the writer would have done it. Overall I am very satisfied with the quality of work the writers with Ultius provide."
1 Helpful Report
Hello and thank you for your 5-star rating. We are so happy to hear that your order met your expectations! Our clients' happiness is our main priority. Thank you so much again. :)
What is your order number? (example #120987)
Would you recommend this service to busy individuals? yes
"I had good experience during the customer service. They were very helpful."
1 Helpful Report
Hello and thank you for your 5-star rating. We really appreciate the time you took in reviewing your experience with our Client Success Team. We look forward to working with you in the near future!
Would you recommend this service to busy individuals? yes
"Delia was great at customer service today. I spoke to her multiple times today regarding my concerns and she listen to me and escalate my problem to solve the issue. She definitely need kudos"
1 Helpful Report
Hello and thank you for your 5-star rating! We really appreciate you writing about Delia's outstanding customer service skills. She is a valuable employee who never disappoints because of her sincerity and commitment to providing the best service she can! Thanks so much!
"professional and attentive"
1 Helpful Report
Hi Knarik! Thank you very much for your five-star feedback. We are looking forward to working with you again in the near future! Thanks again!
"The representative Alicia was very helpful with helping me add my discount after I had placed the order. I am awaiting to see how my first paper turns out."
1 Helpful Report
Hi Charles! Thank you very much for your 5-star feedback. Alicia is a star and we are very glad she was able to assist you! We would love to hear how your order turned out. Until then, thank you again! =)
"Ultius epitomizes the professional gold standard for online writing services. Whenever you might find yourself in a bind or simply need a helping hand, look no further than Ultius. Their staff is more than willing to work with you throughout the process from beginning to end to suit your specific needs. Alicia truly put to bed any qualms I may have had about the process and I have yet to have a problem, as the experience has been rather seamless."
1 Helpful Report
Hello and thank you very much for your feedback! We're so glad to hear that your Ultius experience was positive and seamless. When clients use our platform, we believe we should do everything in our power to deliver exactly what the client wants.

Incidentally, we think Alicia is awesome! She's very patient and is more than willing to take the time to help any client who reaches out.

Thank you so much for your business! We look forward to assisting you again in the near future.
Hello and thank you for your feedback! We are very happy to hear you were completed satisfied with your experience. It is our mission to deliver high-quality content and outstanding client support. Alicia really cares about giving our clients all the information they need to get the best out of our platform. Thank you so much!
What is your order number? (example #120987) #142172
Would you recommend this service to busy individuals? yes
"I am a single mother with 2 jobs. Ultius have save me when I am swamped with assignment and essay. I love them!!!"
1 Helpful Report
Hello and thank you for your rating! It feels like working students with family need more hours in the day to get everything done, so we are so glad we are able to help out in a pinch. Thanks so much for taking the time to leave your feedback. We appreciate it! =)
Would you recommend this service to busy individuals? yes
"Sara gave me fantastic customer service and I am delighted with the services they provided and her quick response to my issue."
1 Helpful Report
Hello and than you for your 5-star rating! Sara is an awesome client success specialist. She's always ready to go above and beyond! We hope to work with you again in the near future. Thanks again for your feedback. We really appreciate it!
What is your order number? (example #120987) There are so many. Try this one # 143256
Would you recommend this service to busy individuals? yes
"I have been satisfied with the service that I have received. Brittany is polite, awesome, well organized and helps makes my ordering experience much smoother and quicker! I will miss her. But there is room for someone else to reap the benefits of her professionalism. Sara also was helpful and kind."
1 Helpful Report
Hi Dee! Thank you so much for taking the time to leave your feedback. We agree Brittany and Sara are awesome! They are completely dedicated to making our client's Ultius experience as smooth as possible. Thank you for recognizing their work. Both will definitely appreciate your kind words. Thanks again!
Would you recommend this service to busy individuals? yes
"Great writing service that delivers top quality papers in a timely manner"
1 Helpful Report
Hi Dustin! Thank you so much for your feedback. Our clients' schedules are very important to us! We're so glad to hear that you've found our delivery timely. =)
Would you recommend this service to busy individuals? yes
"I’ve been using Ultius for years for both business and educational writing! I’ve had nothing but a positive experience even when there was a time my order was not correct. Ultius staff and writers worked together to make sure I was satisfied and that’s why I keep coming back!"
1 Helpful Report
Hello and thank you for your feedback! We truly appreciate your business. Sometimes orders do not go as they are planned, so we're so glad to hear that Ultius staff and your writers worked with you! We look forward to working with you again in the near future!
What is your order number? (example #120987)
Would you recommend this service to busy individuals? yes
"Ultius is the way to go. All American writers, so your papers don't have those weird foreign language grammar issues with your papers. I have a full-time job, along with a family, and working towards my online degree. There have been busy weeks where I simply did not have the time to fully research and write a term paper, but Ultius does! My orders have always been filled within the requested time frame, and I never received a grade lower than an A on any assignment completed by Ultius writers. I really like that if I have a question or any issue at all, they have a live person to speak with. I am enjoying my online educational experience, Ultius has made it great. If you are looking for help with that next paper, this is the service to choose."
1 Helpful Report
Hi Chris! Thank you so much for your five-star feedback. We will always only have American writers to our freelance pool! It's one of our core promises to our clients, and we don't want to let you down. We're very happy to hear that you've been completely satisfied with your Ultius experience and look forward to working with you in the near future. If you ever need anything, our 24/7 client success team is ready and willing to assist. Thanks again!
What is your order number? (example #120987)
Would you recommend this service to busy individuals? yes
"I have great experience with Ultius. I will recommend to my other friends. You have high quality service.14"
1 Helpful Report
Hi Kamran! Thank you very much for your 5-star rating and recommendation. We're so glad to hear you had a great experience using our platform! We look forward to working with you again in the near future!
What is your order number? (example #120987) 142694
Would you recommend this service to busy individuals? yes
"Excellent customer service. My case was resolved instantly, thanks to DELIA!"
1 Helpful Report
Hi Beni! Thank you very much for your feedback! Isn't Delia a gem? We're so happy she was able resolve any issues with your order. Thanks again!
What is your order number? (example #120987)
Would you recommend this service to busy individuals? yes
"It was great. Somehow I got duplicated email, which makes me confused tho"
1 Helpful Report
Hello and thank you for your 5-star rating! We're sorry about the duplicate email. If there is anything we can clarify, please feel free to reach out to Client Success. We offer 24/7 client support via live chat on our website, email, text messaging, and phone. To access any of those channels, simply go to our home page https://www.ultius.com. We look forward to hearing from you!
Would you recommend this service to busy individuals? yes
"Ultuis has been very accommodating, always looking out to help."
1 Helpful Report
Hello and thank you for your 5-star rating! Our clients are very important to us. We believe all our clients should have access to quality content alongside tremendous support. We appreciate you and look forward to working with you again in the near future. Thanks again. =)
Ultius is rated 4.93 based on 860 reviews