Under Armour Reviews

Name: Under Armour
Rating: 1.60

1.6 Rating 257 Reviews

14 %

of reviewers recommend Under Armour

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Metrics

1.6

Based on 257 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Under Armour 1 star review on 20th March 2024

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have yet to place an order that is completely filled. They maintain item availability online and will let you place the order then cancel it. This has happened multiple times.”

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Posted 7 months ago

“Customer service is challenging, calls transfer from US to India or another country, English their second language so difficult to convey info and for them to understand what you're trying to ask or receive information about.”

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Posted 10 months ago

“I'm a 28yo female and I work out. I'm not one of those annoying little girls who go to the gym to strike poses in cute gym outfits while taking selfies and doing nothing else. That being said, Under Armour sports leggings are made for these girls and no one else. I bust my ass 3 hours a day, 5 days a week at the gym and I'm in phenomenal shape. I need clothes that support these intensive workouts. Under Armour makes great sports tops so I thought I would try their leggings (I previously only purchased Victoria's Secret leggings until the scandal came out concerning how they treat women). Victoria's Secret leggings last forever. I had a pair that lasted 8 years with no pilling. They are resilient, light weight, and you can move around in them. And typically retail for $50-$65 a pair which is pretty cheap. I purchased 6 pairs of Under Armour leggings. Each retailed for about $80 a pair. These leggings are so poorly made I hardly know where to start with the issues. The first pair lasted approximately two weeks. I sat on a straw dining chair and a piece of straw which wasn't even sharp burst through the paper thin fabric. Never happened with VS leggings. And it was a fabric hole the diameter of a pen cap in the butt cheek immediately rendering these leggings unwearable. I was so annoyed. In under a year, the other 5 pairs of leggings ($80 a pair!) have sh*t the bed for issues I never encountered with VS leggings. As with VS, the size and fit were perfect. It simply comes down Under Armour only making leggings for women who want to LOOK good at the gym and don't want to work out. You can't move in these leggings without risking a tear. - Squats? That's how another pair died. I was drenched in sweat in a boot camp class and mid squat, I heard a tear - right in the seam in the butt cheek. NEVER happened with VS. If my butt were actually that big, I'd brag about it. But it's not. I was wearing poorly made sports leggings. - Splits? Crotch tear. Goodbye pair #3. - Brushing up against a door? The hinges snagged the paper thin fabric and tore a hole in the side. It's been a year and I have no longer have leggings to wear at the gym despite the substantial financial investment I made in this purchase. My last pair which held out the longest became so worn down from use that holes were showing up in the crotch, in the seams, they were falling apart. I finally tossed them today. Bringing me to sports bras. I still have and use sports bras I purchased from VS over 10 years ago. That's how well the quality holds up. I'm a big fan of the front zipper sports bras. VS and Under Armour retail roughly the same price for a sports bra. And within a year, the zipper teeth on the Under Armour sports bra I purchased broke. My size has not changed either. I want to support to women. I really do. But I'm going back to VS until a sports retailer can come up with a fashionable line of athletic wear for women who go to the gym to sweat. Under Armour and VS make identical leggings in regards to creating fashionable, form fitting, flattering leggings made with light weight fabric. But VS supports endurance, they're durable. Simply put, VS leggings are better made not to mention they're cheaper. Given my love of Under Armour tops, this was a major disappointment. For all you ladies who go to the gym to sweat and who enjoy looking good while doing it - these leggings are NOT for you.”

Helpful Report

Posted 1 year ago

“Hello there, Thanks for the experience and the product. The products I’ve recently ordered are great. Pretty good material and durable. However, I won’t order anything from UnderArmour until it uses FedEx as a partner. Just awful. Two out of four drop off point don’t exist, one wouldn’t take my parcel and the fourth charges me £5 for a drop off. Absolutely awful experience. Do not buy unless you are certain you don’t have to send it back. Best, Roland”

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Posted 2 years ago

“The UA shirts I bought a few weeks ago at $39.99 are only worth a $20 purchase. They remind me of the shirts that I bought at Costco whatever brand that was. I have washed and worn them ONLY twice and the sleeves are shrinking up towards the shoulder which looks ridiculous. I do not have an unusual body, I have a 44 chest and I purposely bought an extra large so I'd have some more room. The shirt tail has stayed the same maybe shrunk a little bit but the sleeves are very disappointing and I don't even want to wear them anymore. ALL MY OTHER POLYESTER GOLF SHIRTS BY GREG NORMAN ETC. DO NOT SHRINK. I'VE HAD THEM THREE TO FIVE YEARS SOME SEVEN EIGHT YEARS STILL WEAR THEM AND DO NOT SHRINK. I DON'T BELIEVE IN WASHING YOUR SHIRT AND HANGING IT UP. I BELIEVE YOU HAVE TO DRY THEM SO THEY FLUFF UP AND NOT WRINKLE. PUTTING THEM ON A LOW HEAT IN THE DRYER SHOULD NOT SHRINK THEM. I WILL NOT BUY ANY MORE SHIRTS FROM UA.”

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Posted 2 years ago

“Very comfortable until they fell apart. These were the most comfortable duty boots I have worn. They are also the least durable. Most of my work has always been done inside and not on the streets, but even that proved too much for these boots. The construction is very poor and cheap. I've only had them for about 3 -4 years.”

Under Armour 2 star review on 13th October 2020

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Posted 3 years ago

“Ordered two pairs of trainers, recieved no information regarding delivery. Visited site and spoke with online chat. Was told as items had left for dispatch it was effectively no longer there problem. I was given two tracking codes for two separate couriers, then spent 90 minutes trying to find out where my parcels were. Still have not received the trainers. I have complained to Under Amour as yet no response. Seems once payment has been made the customer service is none existent.”

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Posted 3 years ago

“This is totally unacceptable! You told me on a recorded line that this replacement order WILL be expedited to our billing address. That also has not taken place after the UA representative explained a problem with our original order. It is horrible customer service to promise a resolve that you have NO intention of doing. We could have easily purchased Reebok, Nike, or other merchandise without misleading information. The only reason we tried UA is that our 11 yo daughter liked the gear. Now I have Jane on the phone having her manager (Dane) call me back. I had to instruct her to have Dane provide a time frame for a returned call. This is absolutely ridiculous!!! I am a Manager of a business that resolves issues my company incurs and my communications to customers respect their time and situations. Dane has advised that he will call me later today around 4pm Eastern time. Very disappointing experience!”

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Posted 3 years ago

“Both 2 hoodies for a child and 2 tshirts all size yxl,hoodies are 3cm shorter than tshirts,good only for a month.Disapointed on your sizing chart.”

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Posted 5 years ago

“We called the customer support during our business class to inquire about their business strategy but instead of helping out students who are searching for knowledge we were rudely ignored and hung up on. That really destroyed my image of the brand and I will definitely not rely on the customer service again”

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Posted 1 week ago

“The top is fine, however the returns system for Under Armour UK is not up to scratch. I wanted to return the top as it wasn’t quite the right fit. There is only one option for courier return FedEx. The FedEx page to see return retailers was down for over a day and then intermittently worked. I finally had a list of retailers, the first said they don’t take returns. The second said the return label did not register so they couldn’t take the parcel. I contacted Under Armour for an alternative return method as I live in the countryside and cannot keep driving 5 miles to check each return retailer. They said there was no alternative and just gave me the list of retailers to return to for FedEx. This is not good enough, I’m stuck with an item I don’t want. You need to offer more courier return options.”

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Posted 1 week ago

“First time to buy ua online. Delivery was scheduled for 4/8 then changed to 4/10 then 4/11 now 4/12. Never again”

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Posted 3 weeks ago

“Ordered on website 19 march today 6th April till now not received the goods. Called call canter more than 10 times completely useless stuff every one is saying we will solve the issue but not .highly recommend to Don’t buy from under armour website at all . Very very poor customer service.”

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Posted 3 weeks ago

“Got as a gift and it lasted about 60 days after receiving. My last bag was a DC draw string that I've had for over 10 years. I got this as a gift and to say me and the person who gave it to me are disappointed is an understatement. Talked to customer service and they said the best they can do is 25% off my next UA product. I'm probably not gonna use that as I don't plan on buying under armour again.”

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Posted 1 month ago

“Shocking company I urge you to AVOID at all costs ,wrong items sent them do not refund returns so you'll pay for goods you return customer is non existent worst company I've ever dealt with AVOID”

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Posted 1 month ago

“Used to buy UA but it now seems they have gone WOKE. Not a single white women modeling their SUPPORT BRAS. I am a white petite women with large breast and can't find a single white women advertising support of lg girls. TERRIBLE ADVERTISING PROMOTING BLACK NARRATIVE!!!! Don't buy from this company.”

Helpful Report

Posted 1 month ago

“Sent items back 4/2/24. No refund. Chased 3 times. Spoke to 'Lenny' today on chat function who was downright rude! UA you owe me nearly 50 quid!”

Helpful Report

Posted 2 months ago

“Poor customer service.”

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Posted 2 months ago

“Missing order. Customer service terrible and not getting notice of a refund. They are claiming a good year despite sales dropping. Seems suspect to me, I used to get a lot of my Christmas presents from here but never again lol.”

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Posted 2 months ago

“Didn't send the order and didn't reply to any of my emails - its basically a company that steals money!”

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Posted 2 months ago

Under Armour is rated 1.6 based on 257 reviews