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Under Armour Reviews

1.6 Rating 257 Reviews

14 %

of reviewers recommend Under Armour

Company Reviews

1.6

Based on 257 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Under Armour 1 star review on 20th March 2024

Under Armour 1 star review on 20th March 2024

Under Armour 5 star review on 10th May 2023

Under Armour 1 star review on 19th December 2022

Under Armour 1 star review on 19th December 2022

Under Armour 1 star review on 29th July 2022

Under Armour 1 star review on 29th July 2022

16

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Under Armour has terrible customer service. I ordered an item from them and once it arrived I noticed the size was too big. I did an exchange and the customer service told me I would receive the item on this day. Then I have to call them after a week and they say it’s out of stock? Then why did your customer service tell me it was processed and would be delivered a certain day? Pathetic I won’t be buying from them again.”

Posted 4 months ago

“DO NOT ORDER FROM UNDER ARMOUR !!!!. I made an order that was delivered on the 27th November with an item missing. I immediately contacted customer support and was asked to provide photos of the packaging which I did. They told me they would investigate and respond to me. We are now at 23 DAYS LATER and NO RESPONSE from UA. The telephone number just has a message saying there is nobody available to help. I have contacted them via a messaging chat many times only to be told that they are still investigating the matter and they can give me no timescales as to when this be resolved. I should therefore wait indefinitely to hear from UA !?!?!?!?! This is an absolutely disgusting way to treat a customer. The way this should be handled is that you refund my money then Investigate as to who is stealing items at your distribution centre. NOT make me wait indefinitely to receive my money. I have spent thousands over the years with UA but I will NEVER buy another item from them. This is basically THEFT/FRAUD I paid for an item that was not delivered and the company still have not resolved the situation. I am now certain I will never get this issue resolved.”

Posted 4 months ago

“Purchased basketball shoes that were very poor quality. No longer wearable after 4 weeks. Contacted Under Armour. No reply. went instore and showed shoe but said has to go through online but no reply after 3 emails. Very poor quality and service”

Posted 4 months ago

“I made a purchase yesterday 08.12.23 @ the Harbourtown Factory Outlet store in Biggera Waters, Queensland, 4216. Amongst the purchases were a pair of black boots (UA MICRO G VALSETZ MID-BLK 13) $160.00 (with discount of 50% I paid $80.00) & black gold pants (UA GOLD PANT-BLK 36/32) $100.00 (with discount I paid $60.00). The shoes and pants were worn by my son for work last night and not damaged but proved unsuitable for his work use. So, we returned them to the store this morning and were met by a rude salesperson behind the counter who said we were unable to return them. We explained clearly to the lady that they had been worn last night and she could clearly see they were undamaged. We had the receipt also. I am disgusted with the way we were treated and dismissed. As stated previously the goods were undamaged and in good condition so why can they not be returned? The pants had the tag removed and the salesperson said that this could not be resold as a result. I find this excuse ridiculous and unhelpful. The boots were also in great condition and again I simply cannot understand why I’m being told I cannot return items. People try on items all day long in the change room so what is the difference? My son worked for 3 hours and does not do dirty work. The tag should be able to be replaced if that is the only issue. The boots were sold to us also without a tag. I received a phone call this morning from Customer Service and was told that unless there was a fault they do not accept returns. I find this completely unacceptable. An absolute waste of money and very very expensive.”

Posted 4 months ago

“Very disappointed by Under Armour online Shopping. I recently had a deeply unsatisfactory shopping experience with Under Armour. The product I purchased had size issue, and unfortunately, dealing with their customer service only made worse the problem. Firstly, the product I received did not meet the expected quality standards. This alone would have been manageable if the customer service had been responsive and professional. However, the way they handled my concerns was shockingly unprofessional. Attempts to communicate were met with indifference, and it became apparent that the customer service team lacked the necessary skills to address customer issues effectively. Their approach was dismissive, and it seemed like they had little understanding of how to handle dissatisfied customers. Overall, my experience with Under Armour was disappointing, not just due to the product issues but also because of the unprofessional behavior exhibited by their customer service team. I hope this review serves as constructive feedback for the company to improve its customer service practices.”

Posted 5 months ago

“Faced very worst experience with product return. There is an issue with the size. I have filed a return immediately. The return was approved by the team but the product was not picked up. Waited for 10 days for the pickup just to see that the return itself is cancelled on the 11th day. Have raised to support and no proper service at all. They say an issue with the site all the time. Lost a very huge amount putting it on under armour is the worst decision ever. Please don't at all purchase high price products from Under Armour. They say 60 day easy return but fail to address the issues of customers. Wish there is a site where I could file a complaint against this fraud.”

Posted 5 months ago

“Fahimeh, I like the products but, costumer service or lake of it. Called three times, no results. today four times 20mins. I never got any tracking # and today when I checked online, it replied that the order has been returned to sender. And they even bother to notify me.”

Posted 5 months ago

“I Actually Despise this terrible company I AM DISGUSTED WITH CUSTOMER SERVICE and my pants were torn to shreds while I was running? I had to run home in Shredded leggings! then i told my husband that's it get the bomb, I'm driving to Baltimore now!! IM SO FURIOUS with this company and their lack of communication 0/10 NEVER BUY AGAIN!!!!!!!!!!!!!”

Posted 6 months ago

“Terrible service. Bought a gift card from them and it was drained, they said it must have been me. I never gave it to anyone. Terrible service.”

Posted 6 months ago

“Domestic Delivery for online purchase took 10+days, to exchange the product (was too big) as per company’s policy 5-7days, today is day 8 and still waiting for pickup, I can’t imagine how long will take to receive the exchanged package. Exchanges for online purchase is not accepted in the physical stores even with a receipt. Customer service - don’t waste your time.”

Posted 1 year ago

“Was a dealer for 10+ years, cancelled our account with no reason. We sold 100k a year. Company is a joke. Try to put small dealers out of business”

Posted 1 year ago

“Terrible customer service. after being transferred to a call center in India, where the customer service folks didn't speak english only to be told that i could not exchange the shoes for another size until the shoes purchased were returned. returns are taking any where between 2-4 weeks. based on the comment below, likely NOT GOING to take place.”

Posted 1 year ago

“Same problem as others have experienced. Awful service -- ordered 12/15 and eight days later in-stock products haven't shipped. Website said plenty of time for Christmas delivery and paid priority shipping as added precaution and still hasn't shipped. Called on 12/22 and was assured the order would arrive for Christmas. Guess this customer service rep has some strings with Santa's sleigh as I don't see this happening. For the amount they charge for their stuff made in China I would expect much better service. Definitely switching to another brand that treats their customers better.”

Posted 1 year ago

“I did a order online and everything looks fine until I did a exchange and I understand that this took time to process I constantly contacted costumer service, they gave information about how my package was supposed to be processed every time I contacted them I looks everything was fine I also told them that was a Christmas gift because they told me that my package was ready to send on December 13 and they were waiting only and that I will receive my package before Christmas , today I contacted them again and they told me that part of my package was ready and I will receive my package on December 27 and the other part of my package was sold out. I understand that they have a high volume for holidays but at least they should sent an email explaining that so I can cancel my order”

Under Armour 1 star review on 19th December 2022

Under Armour 1 star review on 19th December 2022

Posted 1 year ago

“If I could give Under Armour a zero I would. They are deceptive and lie when it comes to their promotions. Spent 3 hours on the phone disputing $31.22 that they owed me after their representative offered me for a 40% discount on my purchase. Will not be shopping there again... untrustworthy and fraudulent.”

Posted 1 year ago

“I did a refund 17 days ago for some shoes that were 2 sizes smaller than what they write on them, and still didn't get my money back. On the official website they are saying that the whole return process can take up to 14 days(which is outrageous anyway), then they tried to lie to me that it can take 14 working days. When I confrunted them, they days they are sorry and to wait more. Really??!!! Was my first time worderinf something from them, but NEVER AGAIN !!!”

Posted 1 year ago

“They have deceptive promos that do not fully disclose stipulations. There was a buy $100 get $20 Armour card that you can use later during a specified time. Said $20 Armour card has a minimum spend and more stipulations on use that were not disclosed at time of purchase. If I had know that I would have not even bothered with any purchase. I had purchased 2 gift cards for $50 each. They sent two cards but only one had $50. The 2nd gift card had $0 ZERO !!! So I paid $100 for a $50GC and don’t even want to use the $20 Armour card because of the spend minimum. Customer service is a horrible experience of ignorant and incompetent apathetic employees. Before the gift cards had shipped out I had contacted customer service to find out where my $20 Armour card was. They said I should receive a code after my order shipped out. If I had known about the stipulations on the $20 Armour card, I would have canceled the order before it shipped out saving me the headaches and anger at the incompetence of the entire company. Hours spent on chats and on the phone led me nowhere. This company deserves to get run into the ground. I hope all the athletes dump this company because this is a horrible company of hypocrites who only care about $$ not social, cultural, nor environmental concerns. I hope everyone boycotts this company.”

Posted 1 year ago

“This company sucks. I tried to order a sale item for 4 hours. My order would not go through but I did receive an email after that telling me it was okay to order now. So I tried to order it and items no longer available. This company should be ashamed of itself. And they don't have a place to leave feedback on their website. It's no wonder!”

Posted 1 year ago

“I purchased several performance polo shirts to wear as dress casual for my business. The collar on these shirts ravel up like a two dollar shirt. I thought there would be some type of quality control being these were a name brand product but I suppose not.”

Under Armour 1 star review on 29th July 2022

Under Armour 1 star review on 29th July 2022

Under Armour 1 star review on 29th July 2022

Under Armour 1 star review on 29th July 2022

Posted 1 year ago

“they refused to post a review because they said it was against their guidelines even though it was appropriate for any person of any age to see or hear. i had a few people re-read it to make sure i wasn't lying and 100% of people said the only guideline i as breaking was that i wasn't satisfied with the product and i was even less satisfied with the customer service. they lost a customer for life”

Posted 1 year ago

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Under Armour is rated 1.6 based on 257 reviews