“Like others. Placed an order in good faith. They took my money. 3 days later they cancel my order and tell me my money will be refunded in up to 5 days.
Appalling service, appalling comms.
I will never purchase UA again”
“Like others. Placed an order in good faith. They took my money. 3 days later they cancel my order and tell me my money will be refunded in up to 5 days.
Appalling service, appalling comms.
I will never purchase UA again.”
“Recieved a cancellation email with no explanation as to why. Money was also taken from paypal! Some customers recieved their products! How did you pick?”
“Ordered two items. Took payment. Received email confirmation. Three days later a random rude email saying order was cancelled and now I have to wait five days for a refund! This was my first time ordering anything from UA and safe to say this will now be my last. Will go back to New Balance.”
“Took payment instantly, a few days later email cancelling, no reason given but now to wait for my refund???????? They should refund as quickly as they took it. Closed my account and will not order again from them.”
“Unethical company, wish there was Zero star option, kept my money for good few days and refunded and cancelled my order without even giving a reason, Zero stars and a big thumb down”
“If I could leave 0 I would
Ordered items they took my money then 3 days later send an appalling email with no explanation or apology just saying thanx for the interest we can't send them
Chances are it was missprices however there are people who's orders are being delivered.
Avoid I wint be using them again”
“Advertise products for a set price and then dont fulfill the orders, then make me wait over a week from time of ordering before getting my money back, with no explanation as yo why. AVOID AT ALL COSTS.”
“Dreadful company!
They left an order "being processed" for 3 days to then say they are cancelling with a generic email with no information as to why even though they took payment.
Would never recommend or use again!”
“Unbelievable customer service. Ordered items on Sunday, money taken - now three days later I get an email saying my order cannot be processed and a refund will be issued. Awful company, awful customer service and no explanation. Once, never again.”
“I now realise that I’m not alone in being scammed by these rogue traders but it doesn’t make me any happier at having my order cancelled without any explanation as to why. I won’t be returning to their website or buying their overpriced tat in store ever again. I’ll be sticking with Adidas and Nike in future as they at least understand the basics of customer service.”
“Poor product, terrible customer service - ordered items, money taken straight away - four days later get email to say order cancelled but no explanation and waiting for refund! Dreadful service”
