“Although i love all the UA products i have purchased and had planned to never buy any other brand ever until i had issues with their website and customer service. When i picked a pair of shoes i was familiar with i only had one view of the shoe(site issue?)... when the shoe arrived there was a collegiate logo on the shoe that i could not see from the site. All customer service could do was offer a return label, have me wait for a refund, then order another pair of shoes.i should mention i waited almost 2 weeks to recieve the shoes. Now i will have to wait for a refund to reorder(3 days at best?) then wait another 2 weeks for another shoe. I WILL JUST KEEP MY MONEY! Unfortunately I will go buy a pair of Adidas because after this experience i will never purchase UA products again!
On a side note between my g/f and i we have 8 pairs of UA shoes and nothing but UA fitness clothing for the gym. Sad to have to change brands because of poor customer service!”
“Ordered back pack 2 weeks ago still processing order. Called customer service Fri called called back 3hrs later was lied to. Called customer service again because that night it was still processing, gentlemen told me the truth and he can't give an arrival of the package. Ordered Adidas bag came in 7 days, trying to cancel order, been on hold for 3hrs 21mins. Hold line states, we run, we train, we win, all to do one thing, make you better....how bout you train to make your customer service better because it's going on 8pm and you close phone at 8pm.....been on hold for almost 3hrs 30min. Stopped buying Nike can stop buying Under Armour, family is down to Adidas I guess thanks for nothing for processing my phone call for 3hrs 26mins now!”
“I ordered two pair of cleats for my son placing 2 separate orders. I also paid for express shipping. The shoes hadn’t arrived. I waited on the phone for 4 hours o my to get through to a supervisor Steve W. Who told me to suck it up. He said just because you paid extra for express shipping, there is no guarantee. He ended up hanging up on me.”
“Ordered online. Nothing received for ages...turns out half my order delivered to an 'access point' i have to go and collect and the other delayed. Useless. Cancelled everything and going elsewhere.”
“Terrible shop. Had the same situation twice: took money, messed with order for few weeks, canceled it. You need to wait to get your money back for a weeks. Don`t ever try to buy something on the underarmour.com!”
“This company is a disgrace. They don’t care about their customers.
Repeatedly Failure to deliver and never give explanation. And then send emails asking me to review the product they never delivered.
Unbelievable !!!!!!
Might all stem from the CEO. Mr Kevin PLANK — enough said.”
“If you going to order stuff from Under Armour online and think you’ll get it with in 7 days or so. Sorry to inform you won’t. Apparently they moved wear house and their orders are delay. It’s going to be 2 weeks and I haven’t received my items. I’m so disappointed. I couldn’t believe a big company like that could be having issues with their order online.”
“Customer service shocking. Cancelled all the items I paid for but didn't have any problems keeping my money along with thousands of others for a few weeks!!!”
“2 Orders were paid for then a week later received an email cancelling the order with no explanation. 3 weeks later I have still not received the refund. Absolutely the worst experience with any company. Definitely Not recommended.”
“Made an order that Under Armour decided to cancel without any explanation as to why.
Then proceeded to hold my money in their account for over 3 weeks.
Lost a customer for life.”
“Shockingly poor, avoid! Placed an order on 19th May and money was taken from my account. Order was cancelled by Under Armour on 22nd May and I still don't have my money back. Have emailed customer services but they ignored me. The phone number listed on the Under Armour website doesn't work. Not sure why they are getting away with this.”
“Appalling service! Placed an order online 12 days ago. They promptly took the money immediately and sent an order confirmation via email. I then heard nothing further so sent them an email to check when the order would be sent, only to get an automated email to say the order was not processed and I was to be refunded in 5 working days. Since then - no goods, no correspondence and no refund! Needless to say I will not be ordering from them again and am raising a dispute with my credit card company.”
“Disgraceful customer service! Placed 3 online orders - Under Armour took the money out of my account within 24 hours. In theory that meant they accepted my order and had started shipping. But no. TWO WEEKS later I chased up my orders and got a rude, impersonal email back saying I'd returned the items for two of my order and they were refunding me! I'm STILL waiting on the 3rd order. They had my money for TWO WEEKS and it took me to contact them to chase this up. The email reply I had didn't even address me by name and they lied about me returning the items. NEVER buy from their website. BE WARNED! It's more hassle than you need. WORST customer service I have ever experienced! *** AVOID *** AVOID *** AVOID ***”
“Disgraceful customer service! Placed 3 online orders - Under Armour took the money out of my account within 24 hours. In theory that meant they accepted my order and had started shipping. But no. TWO WEEKS later I chased up my orders and got a rude, impersonal email back saying I'd returned the items for two of my order and they were refunding me! I'm STILL waiting on the 3rd order. They had my money for TWO WEEKS and it took me to contact them to chase this up. The email reply I had didn't even address me by name and they lied about me returning the items. NEVER buy from their website. BE WARNED! It's more hassle than you need. WORST customer service I have ever experienced! *** AVOID *** AVOID *** AVOID ***”
