“Absolutely disgusted as I emailed customer service with hopes they could help me return an order (1 item was faulty) and the other didn’t suit , received an email saying they had received my query and that they would contact me over 10 days later and STILL no contact , had to pay to send items back via Royal Mail as they didn’t get back to me to assist with the “free postage” so disappointing and now they haven’t sent any confirmation of the refund (that is still due).”
“Got my order in a decent amount of time, more importantly kept me informed of the status of my order, followed up with a polite request for feedback. All very consumer oriented.”
