Unique Magazines Reviews

Name: Unique Magazines
Address: 2 Sands Industrial Estate Swalwell , ,, Newcastle Upon Tyne
Rating: 4.39

4.4 Rating 7,395 Reviews

84 %

of reviewers recommend Unique Magazines

Company Reviews

Metrics

4.4

Based on 7,395 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Unique Magazines 5 star review on 10th January 2024

Lourdes Gabriela Duran

Unique Magazines 5 star review on 3rd March 2022

Anonymous

Unique Magazines 5 star review on 20th December 2021

Hezlynn Nur

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service, person I spoke to didn’t seem interested in my order ,sent my wrong details of out stock Lego Ninjago magazine when it was issue 86 I wanted, it’s 2 time this has happened”

Helpful Report

Posted 2 years ago

Hi Steve, thank you for your review. I am terribly sorry for all the inconvenience caused. You are a valued customer of ours. We value your feedback. Our customer service is extremely important to us and we are so sorry that this time, it was not at the usual standard. Your experience with this order has been forwarded to our manager who will be in contact regarding this. - Kind regards, Jessica.

Posted 2 years ago

“Slow delivery. Had to pay customs fee to same amount as price of magazine!”

Helpful Report

Posted 2 years ago

Hi Peter, I am sorry that you have been made to pay customs for this magazine. You should not have been made to pay for this. With magazines going to Sweden we state the IOSS number twice on the front of the label to prove that all fees have been paid. Again I am sorry that this took a while to get to you and you had to pay customs. - Alex:)

Posted 2 years ago

“Unfortunately, Unique Magazines showed a magazine on their website that was no longer being published, and even allowed me to subscribe to it!? I have now received a refund.”

Helpful Report

Posted 2 years ago

Hi Carl, thank you for your review. We do apologise regarding this, at the time this was on the website, we did not know it had ceased until we look into the title a little further. Many apologies for all inconvenience caused. I am glad that you have now received your refund, however. Kind regards, Jessica.

Posted 2 years ago

“goods are not very good packed, so items get delivered damaged.”

Helpful Report

Posted 2 years ago

Hi Jessica, thank you for your feedback regarding this. We are looking into changing our packaging constantly, endeavouring to ensure customers goods are not received damaged. Please can you send me an email of the damaged magazine and packaging if you have this? - jessica.austin@uniquemagazines.co.uk - Jessica :)

Posted 2 years ago

“I didn’t receive my last order and still waiting, 2 weeks overdue”

Helpful Report

Posted 2 years ago

Hi Pauline, I can confirm that Sudoku Challenge has been pushed back and issue 112 is now due on the 9th of March. Your Sudoku Variations will recommence with issue 80. Kind regards, Jessica.

Posted 2 years ago

“Unfortunately have not received any puzzle book for two months due to a delivery issue with printer.”

Helpful Report

Posted 2 years ago

Hi Martin, thank you for your review. We apologise regarding this printing problem. We are in constant communication with the publishers regarding the lost shipments. Hopefully all subscribers subscriptions will return to normal soon. - Kind regards, Jessica.

Posted 2 years ago

“Magazines often arrive damaged . This happens as they are only covered by thin plastic which allows them to get bent and buckled in the post or when posted through letter box.”

Helpful Report

Posted 2 years ago

Hi! We appreciate the feedback we are continuously working on developing our package and postage. I've looked into your account and can see one time where you contacted us regarding a damaged issue and we sent out a new magazine straight away for you. I apologise that it seems to have been more by the sounds of your review. If we are ever contacted regarding a damaged issue we will do our best to send a replacement (stock depending) I also apologise that you could only give us two stars due to this one incident. I can see that you recently renewed, fingers crossed that this subscription will bring more joy for you. Please do keep in contact if there are any problems - enquiries@uniquemagazines.co.uk - Jessica.

Posted 2 years ago

“I bought a six month subscription of the TV times to be delivered in France. So far this year only be received in time once. Generally arriving 6 days after the e mail confirmation of dispatch. Do not recommend using this service for time critical mags going abroad.”

Helpful Report

Posted 2 years ago

Hi Mel, thank you for your review. I am sorry that the magazines are not being received in time. Unfortunately this cannot be helped due to postal services. Even without delays, it is difficult to have the weekly mags delivered on time when going overseas. We have the same problems when we obtain foreign magazines over here in the UK, they are always slightly late. I apologise that this was not explained when the subscription was set up. Thank you for leaving your review however, we appreciate it. - Kind regards, Jessica

Posted 2 years ago

“I purchased a magazine subscription for my dad in September and 5 months later he hasn't received one copy. Terrible service!!”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. I am terribly sorry for the inconvenience caused regarding Naval Forces - we haven't been able to obtain an issue since the November edition. I have contacted our suppliers regarding this to see when the next issue is. As soon as we have any updates, I will contact you back via email. Kind regards, Jessica

Posted 2 years ago

“Sadly I have yet to receive a single issue of the magazine even though I placed the order in mid December.”

Helpful Report

Posted 2 years ago

Hi Helen, many apologies that no issues have been received yet. I can confirm that we have sent out 2 editons so far. A member of our team will be in contact today regarding the delivery address. Kind regards, Jessica

Posted 2 years ago

“My wifes magazines delivered from Germany are useless from you guys. We are now two years into Brexit. and you still can't get the act together. I kicked another company into touch re delivery & signed up to you. But sadly your are even worse. When my year subscription is ended I doubt I will renew unless you buck your ideas up. I ordered something else from Germany recently and it was here in a couple of days. Get a grip”

Helpful Report

Posted 2 years ago

Hi Clive, thank you for your review. Unfortunately the situation is completely out of our control, especially as we don't work with the publisher directly and go through suppliers to obtain our magazines. It has been a problem obtaining many different titles, not just from Europe, but from the US and around the world. Many other companies have also had the same problem it is not just Unique. Unfortunately it is not as simple as 'getting a grip' - we want to continuously exceed customers expectations and always fulfil orders on time. It is a completely different process to ordering something from Germany directly as a consumer. Apologies for all frustration caused. Kind regards, Jessica.

Posted 2 years ago

“Still waiting for the magazine!”

Helpful Report

Posted 2 years ago

Hi, thank you for your review! I apologise you have not received your first magazine yet. This is one of our publisher titles, which means it may take 4-6 weeks to process. I will be in touch within 48hrs to confirm a start date with you. - Jessica :)

Posted 2 years ago

“I ordered this as a gift for someone else, I'd be much happier with it if i didn't get so many emails which are entirely irrelevant to me”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We send out dispatch emails to the email address inputted when the order has been set up. I am sorry that due to this, you could only give us 3 stars. I've now ceased any emails being sent to you. If there are any other feedback and suggestions you have so we can make this a 5* experience, please do not hesitate to contact us - enquiries@uniquemagazines.co.uk, Kind regards, Jess

Posted 2 years ago

“The packaging was not suitable for the type of product that I was receiving -- it caused the magazine's corners to bend and it also allowed water damage in it. I also didn't receive the correct magazine. From the listing, I was certain that I was going to receive the face magazine, but I ended up getting the bike magazine. I had ordered the bike magazine from a different website because I wanted to have both, but now I have a duplicate. And because I had ordered from a different website and it came in perfect condition, I know that it could've been packaged better.”

Helpful Report

Posted 2 years ago

Hi Amy, thank you for your review. I am sorry that the magazine was received in this condition. We endeavor to ensure our packaging is efficient as possible, we had hundreds of orders for this publication and it has been extremely rare that customers received them damaged. Due to the damage, however, I am going to refund you for the full order. Please accept our apologies in the meatime. Please allow 3-5 working days for this to show in your paying account. Kind regards, Jessica

Posted 2 years ago

“No Feedback No confirmation of delivery of first issue. Not a good start, December issue? January issue? February perhaps”

Helpful Report

Posted 2 years ago

Hi Douglas, thank you for your review. I can't see that you have contacted us regarding this, unfortunately. This is one of our publisher titles, which can take 4-6 weeks to process. Your subscription will begin with the March 2022 edition. This is due to be with you on or around the 21st of January. I apologise for any inconvenience caused, however, I hope this helps! Kind regards, Jessica.

Posted 2 years ago

“Unfortunately first issue hasn’t arrived so have had to go and purchase the magazine.”

Helpful Report

Posted 2 years ago

Hi, This first double issue was sent on 22.12.2021 and I am so sorry it did not arrive with you. I have extended the sub by one issue to compensate and emailed you to check through the address details, to get to the bottom of the non-delivery, Hope this is ok and apologies for any inconvenience caused. Thanks, Ellie😀

Posted 2 years ago

“Disappointed! Renewed my subscription and within days of renewable and taking payment email received advising Sudoku book will only be sent every two months instead of monthly as previously, but no reduction in price. I believe this may contravene trading standards. Previously been happy with service”

Helpful Report

Posted 2 years ago

Hi, Sorry to hear this. Please be assured the reason we would have sent the email after the payment was made, is because this is when we would have been given the information of the publisher of the magazine. This means what will happen is you will get all 13 issues you have paid for, but rather than it lasting one year, it will now last longer due to the frequency the magazine is now released. This means you have effectively paid for 13 issues and this is what you will get. We have little control over the release dates of the magazine and are informed by publishers, then contact the customers right away. I am sorry about this but you have not been charged too much, as you will get all issues you have paid for. Thanks for your understanding and apologies for any inconvenience Thanks, Ellie😊

Posted 2 years ago

“I haven’t received my order yet”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. Your magazine was posted out on the 2nd of December. Due to the global postal delays, we are requesting customers allow 60 working days for this to be received. - Jessica.

Posted 2 years ago

“I still haven’t got my magazine lol”

Helpful Report

Posted 2 years ago

Hi Chloe, I am sorry that this is yet to arrive - Due to this being delivered to America it could take up to 60 days to arrive, Hopefully, this will arrive in this period. Thanks - Alex

Posted 2 years ago

“I received my magazine damaged ... it wasn't protected at all. It was my first order on their website so I am not vers satisfied”

Helpful Report

Posted 2 years ago

Hi, I am so sorry to hear this! So we sent this from the UK to Belgium via priority airmail. We never send them damaged and depending on the weight of the magazine, we include different packaging with various strengths. I am so sorry that during the transit system, your magazine was damaged and I would like to help resolve this. I can offer a current issue of Time magazine, with stronger packaging to be sent or a refund. Please let me know your preference via my email; ellie.purvis@uniquemagazines.co.uk. Thanks for the feedback. Kind Regards, Ellie😀

Posted 2 years ago

Unique Magazines is rated 4.4 based on 7,395 reviews