“The magazine arrived within the expected period, however, it was folded in half and with scratches on the side. The aim of the magazine was to offer a friend who collects magazines with covers that are important to her (Billie Eilish) it was ugly to offer the magazine with this presentation.
It is customary to buy magazines online where it usually comes wrapped in hard cardboard (like a book) or padded envelope. At Unique Magazines, it was the first time I bought it and the magazine was just wrapped in simple plastic.
PS: Although the review indicates that it is possible to upload photos, I can't find the place to upload them. However, if you want to contact me, I am available to share the photos I have.”
Hi, I am so sorry to hear this. We package the magazine's based on a few factors such as weight, cover price and location. If the magazine is larger and classed as a parcel, we send this over in a strong cardboard twist wrap packaging. Going forward, we have new strong cardboard envelopes to package all magazines, to prevent this happening. We have a very small number of customers who receive damaged magazines and I am so sorry this was damaged in transit, on the way to Portugal. You would send these images to enquiries@uniquemagazines.co.uk. I will drop you a personal email , to sort this issue and I do apologise. Thanks for letting us know. Kind Regards, Ellie :)
“Bought a three magazine subscription to Monocle as it was marginally cheaper than direct from the publisher. However, the magazines are not sufficiently well packed to withstand the Mail system and two of the three arrived damaged so far. Unique did replace the first one, and bubble wrapped it - it did arrive in marginally better shape, however, it needs rigid packaging. Will not be renewing sadly - will buy direct in future”
Hi, I am so sorry to hear this. We choose this packaging based on a few different factors. This is all based on the weight of the magazine, cover price and location that it may be going, to ensure the magazine can withstand all the moving around, without much damage being caused. We rarely experience many customer order's being damaged so I am so sorry to hear this was the case for yourself. I am glad the resend arrived in slightly better shape than before. I can confirm gladly, moving forward that we will be packing these in stronger, cardboard envelopes to prevent damage. We always send them in almost perfect condition so hopefully this stronger packaging, will prevent this damage going forward! Thanks so much for this review and have a lovely week! Kindest Regards, Ellie :)
“Two improvements I would love you to make:-
1. Send confirmation on the exact date the first issue of a subscription will be sent.
2. Send your customers a reminder when the subscription they paid for is due to run out 1 month before it's due to end.
Currently it's a bit irritating you don't do 1 and 2 and I would have scored you 5 if you did. I paid for a subscription and I have no idea when the first issue will be sent - not good.
Thanks.”
Hi, Thanks for these improvements. We do send an order confirmation however, when the order is through publisher's we cannot give an exact start date. This is because we must send this to publisher's and allow them to process it before we can find an exact start issue for the order. We do send reminder's via the address label and via email, to tell you how many issues are left if the subscription is placed and dispatched by us. This particular order for you is by publisher's and so they dispatch it in this case. This means, it can depend on their service and whether they include reminder's for renewal's etc. I have emailed the publishing company to get the start date and I hope this is ok. I will get back to you via email regarding this, when I have the start date. Many Thanks, Ellie :)
“I ordered a magazine called inside crochet. It always comes with a small gift and is double wrapped in the newsagent.
I have received two copies - both in a white envelope with all wrapping removed and gift gone. I wish unique had told me they would remove this when I ordered. What happens to the giveaway? Do they just souvenir it? Disappointed and I want to cancel.”
Hi, I am so sorry to hear this and can confirm this order is dispatched by publishers. I have been in contact with them, to find out some more info and will drop you a personal email to explain the process or resolution of this. Thanks a lot for bringing our attention to this and I apologise for any inconvenience. Kind Regards, Ellie :)
Hi, Sorry to hear this. I have dropped you a personal email to resolve this matter. In regards to the prices, we must consider a number of factors such as cover price, postage via air mail, packaging, weight and the ability to compensate for the magazines, where needed. I do apologise for any inconvenience and look forward to hearing back from you. Many Thanks, Ellie :)
“Communication can be improved
Since I ordered this haven’t any further information or communication as to when the magazine will begin to arrrve
I wouldn’t. Do this again”
Hi, I am sorry to hear this. I can confirm unfortunately, this magazine has actually ceased publication and we are currently working through a long list of credits/refunds for all active subscribers. I have dropped you a personal email regarding this, to ensure you are priority and we can come to a solution. Thanks so much for your feedback and patience. Thanks, Ellie :)
Hi Katelyn, I hope you are well. I can confirm that the issue sent was 667, according to our system it was this issue of Girl Talk that was ordered. If this was not what was received please email me a photo - jessica.austin@uniquemagazines.co.uk - I will try my best to resolve this as quickly as possible for you. Kind regards, Jessica.
Hi, thank you for your review. I can confirm that we have contacted our suppliers in regards to this, to confirm when this will come into us, so we can dispatch it to you. I apologise for the delay and all inconvenience caused. You will receive an email from our customer service team within 24 hours. Kind regards, Jessica.
Hi, I am so sorry to hear this. We never dispatch the magazine with damage and so I can only assume this was done in transit, whilst on the way to you. This is unacceptable and I have dropped you an email to see what sort of compensation you would like applied for this inconvenience. I apologise for any inconvenience caused and I appreciate your understanding. Kind Regards, Ellie :)
Hi, I am really sorry to hear this. All TV magazines are dispatched 1st class, a day earlier than the stores receive them in. The listings begin on the Saturday and so if the magazine arrives any later than this date, we will compensate by extending your subscription by an issue. I do apologise once again for any inconvenience, but royal mail deliveries using 1st class should arrive on time. Kind Regards, Ellie :)
Hi, I am so sorry to hear this. I have spoken with my colleague Jessica, who is looking into this for you. She has chased this and I can confirm she will get some updates over the weekend and send these over to you on Monday. She has emailed the processing team, to ensure this is resolved. I do hope this is ok and I want to thank you for your patience. Let us know if you require any further assistance. Kind Regards, Ellie :)
Hi, Hope you are well. I am so sorry to hear this and I can confirm I have checked this with suppliers , to find out when we are due an issue. Do bare in mine this is a quarterly magazine, so it is only released 4 times per year. I will be back in touch via email to inform you when you can expect an issue asap and thanks for your patience. Kind Regards, Ellie
Hi, I am sorry about this. We recieved the magazine Daphne's Diary into us last week however, there has been a delay in the distribution of these. This was a problem within our warehouse/distribution which is now resolved and they are all pack and ready to go to customers today. I apologise again and appreciate your understanding. Kind Regards, Ellie :)
Hi Susan, thank you for your review. I am terribly sorry for all inconvenience caused due to the lateness of this issue. To compensate for this we have extended the subscription by 1 issue - therefore the issue that was late has not been accounted for as it was extremely late. Please do not hesitate to get in touch with us if this happens again. Kind regards, Jessica.
“ordered this on 23rd February for posting to New Zealand as at the 25th March it hasn’t arrived Post to NZ normally takes no more than 2 weeks at present so disappointed”
Hi, I am sorry to hear this. Issue 06 of Frozen was dispatched on the 22nd of February 2021, via international air mail. We always ask if customers can allow a maximum of 30 days for delivery. I have emailed you personally to see if you would like a replacement issue or, a refund. I look forward to your response and apologise for any inconvenience caused. Kind Regards, Ellie :)
“Jessica on the Sales Team was excellent but I never received the Lego magazine for my grand daughter as it seemed to have got lost in the post. The replacement never happened as Lego stopped making it. It’s a pity you don’t have any back copies in stock. Elaine Walton”
Hi Elaine, thank you for your review. I am glad that I was helpful during this time. We once again do apologise that the magazine was never received. This was the last issue that was ever produced and unfortunately due to no stock, a replacement could not have been sent.
I can only apologise. However, I do hope that when you see a different title which is appropriate for your granddaughter you come back to us.
Kind regards, Jessica.
Hi, I am so sorry to hear this. It seems the next issue of Slam is due on the 16th of April 2021 and this will be the APR-MAY edition. I do hope this is okay and if you require any further assistance , do let us know. Kind Regards, Ellie :)
Hi, thank you for your review. I apologise that you have experienced a late delivery service via the Royal Mail. I can confirm that your order was dispatched out 1st class and should have been with you, within 3 working days. I apologise this was not the case. If this has still not been received - please email me; jessica.austin@uniquemagazines.co.uk and we can reimburse you for this order. Kind regards, Jessica.
