Hi, I am sorry to hear this. Issue 69 was dispatched on the 7th of December 2020 and issue 70, on the 9th. They should definitely be with Mr Bradley by now and I apologise that he has not recieved these. I have sent you a direct email to resolve this and I apologise again for any inconvenience caused. Thanks, Ellie Purvis😊
Hi, I am sorry to hear this. These international delivery delays have now resumed as normal, as this was mainly due to the border's closing. It seems you selected to start this subscription after Christmas and so the first issue will be sent on the 15th of January 2021. I do hope this is okay. Thanks, Ellie Purvis😊
Hi, I do apologise for this. This title was in the process of changing their name to 'Simply Scandi' and now this is complete, they have confirmed the next issue will be the spring edition. This will get to us on or around the 28th of January 2021 and I do hope this is okay. Thanks for your patience and if you wish for any further information, please contact us on: enquiries@uniquemagazines.co.uk. Thanks, Ellie :)
Hi Allan, thank you for your review. I apologise you have not received an issue yet. A member of our team will be in touch with you shortly to confirm your details and to update you on this order. Kind regards, ^JA
“I just ordered the Doctor Who magazine for my son who loves the show. Unfortunately, the recent U.K. lockdown means he’s got getting the magazine. I think you should give me a refund.”
Hi, thank you for your review. I can confirm that as of the 29th of December we have been able to resume international deliveries. I apologise for all inconvenience caused. I can confirm that the issues are on there way. Kind regards, ^JA
“As I have not recieved the first of my magazines even though it is over month since I signed up I cannot comment fully. I was happy with the price of the subscrition but I cannot comment any further except to say I am very disappoined.”
Hi Glen, I apologise that you have not recieved any issues of this and thanks for informing us. This particular title is dispatched by the publishers and so I will be in contact with them to ensure this is resolved. I have dropped you a personal email so we can discuss this matter further and ensure you get your first issue sent right away. I appreciate your patience and look forward to speaking to you. Thanks, Ellie Purvis :)
“Difficult to comment as I have not received a magazine yet. Ordered on 21st November and it is now 21st December. Apart from the order confirmation, nothing to say when I will get my first magazine. I was hoping for the Christmas issue, but I think it’s a bit late for that one now. Updates on order status would be really helpful. Many thanks.”
Hi , Thanks for the review. When ordering Daphne's Diary within the UK, the subscription will always begin with the next issue and this is stated in the top description, on the following link
https://www.uniquemagazines.co.uk/Daphnes-Diary-Magazine-Subscription-p355211
This means your first issue will be dispatched on the 12th of January 2021 and will be number 1. I hope this is okay and thanks for your patience. Kind Regards, Ellie Purvis :)
“As I haven’t yet received a copy of Australia (I took out a 3 month sub) it’s a little tricky to rate the organisation - except I am disappointed nothing has arrived!”
Hi, I do apologise that you have not recieved an issue of this. I have sent you a personal email to resolve this as I am aware this magazine has a long wait time for the next issue. I appreciate your patience and look forward to hearing from you. Many Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days. Thanks for your understanding. Thanks, Ellie Purvis :)
“Issue I ordered was cancelled due to low stock and I wasn’t contacted about it, realised when I saw PayPal refund and contacted Unique. Second issue they were sending instead ran out of stock then. Why take orders you cannot fulfill?im awaiting the third issue that was apparently sent.”
Hi, I apologise we were not able to provide you with this. We have recently had a new system update, which as expected, has caused some slight error's on the way. We refunded this back on the 25th of November 2020, as soon as we realised the stock could not be fulfilled and I can only apologise that you were not contacted. Thanks for your continued patience and understanding. Kind Regards, Ellie Purvis :)
“i have ordered a magazine over a month ago and it hasn’t arrived yet, even though on the delivery times it said it would only take a week. i contacted unique magazine and then they said it would come a couple of days ago, it hasn’t.”
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days. This mean's it should be with you no later than Saturday. I apologise for any inconvenience caused. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 30 days for delivery to Romania. Thanks for your understanding. Thanks, Ellie Purvis :)
“-minimal communication at the time of purchase and later to let you know that your first magazine will arrive in more than 3 months
-paid for a subscription in mid-November and I need to wait until March 2021 to receive my first magazine”
Hi, I apologise that this title is not being published untill March 2021 but unfortunately, we have very little control over this. If you do not wish to wait, You are more than welcome to request a cancellation and get a refund applied to your account as soon as possible, but please let us know. In regards to the communication at time or purchase, we always send a confirmation email informing you of details of delivery. We are also open Monday-Friday, 9:30am-4:00pm incase of any customer queries, Via telephone or email. I hope this help's and I apologise for any inconvenience caused. Many Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days for delivery. Thanks for your understanding. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. These were dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days for delivery. We also posted on our social media that this had came into us and when we were aiming to get these sent out. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th of December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days for delivery. We also posted on our social media that this had came into us and when we were aiming to get these sent out. Thanks, Ellie Purvis :)
“Happy with the magazine but I have been sent 3 copies which cost me £20 but yet the magazines are between £4-£5 each. Surely buying a subscription should give you a better deal not a worse one??”
Hi, when dealing with a subscription we must consider postage and packaging costs, along with the cover price of the magazine itself. If you would like a breakdown of the prices and how they are calculated, contact us directly on enquiries@uniquemagazines.co.uk , where a customer service representative would be happy to help. Thanks, Ellie Purvis :)
Hi, I do apologise for this. We do not stock back issues or old issues but that was the current one we had in from our suppliers at this time. We cancelled and refunded this back at the start of December 2020 and I can only apologise you experienced this. Thanks, Ellie Purvis :)
Hi Ian, thank you for your review. I can only apologise that this has happened. Our suppliers had unfortunately not supplied us with this issue and we have investigated into why. Unfortunately, at this moment in time there are a lot of problems with certain magazines due to the pandemic. A lot of publishers are not selling particular issues, or any issues at all to wholesalers until the New Year. We are looking into this to ensure this does not happen again and so we can contact and communicate with our customers a lot sooner.
Kind regards, Jessica
