Unique Magazines Reviews

Name: Unique Magazines
Address: 2 Sands Industrial Estate Swalwell , ,, Newcastle Upon Tyne
Rating: 4.39

4.4 Rating 7,436 Reviews

84 %

of reviewers recommend Unique Magazines

Company Reviews

Metrics

4.4

Based on 7,436 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Unique Magazines 5 star review on 10th January 2024

Lourdes Gabriela Duran

Unique Magazines 5 star review on 3rd March 2022

Anonymous

Unique Magazines 5 star review on 20th December 2021

Hezlynn Nur

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m sill waiting for the magazine to arrive! It’s been more than a month now.”

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Posted 3 years ago

“Magazines not arriving”

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Posted 3 years ago

“I was quite disappointed with the condition of the magazine. The packaging was just a polythene bag with no padding so the magazine arrived creased and not in good condition. Very disappointing - Had to source a replacement off e-bay requiring additional expense”

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Posted 3 years ago

“First issue arrived on time. 2nd copy arrived 6 days late and the third issue arrived together with the 4th one. Whilst this is down to The Post Office I did email and complain twice but did not even receive an acknowledgement. I do know thatt the post if the agent of the sender so basically it is your fault if issues do not arrive when expected. I would never order from your company again. The least I expected was an email reply with an apology. The email saying magazine despatched arrived regularly and it was a shame that the magazine was delivered on different days and often too late.”

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Posted 3 years ago

“I have only received 1 week of my 1 month subscription. I have had no contact from Unique Magazines to explain if the delay is because of Covid 19 or not”

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Posted 3 years ago

“I ordered the July key workers issue but received August. Was disappointed”

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Posted 3 years ago

“It is very expensive to get it like this through the post, rather than going into a newsagent and buying it each week, and the delivery service has been terrible, very hit and miss, with it turning up late or not turning up at all. I wanted to do another 13 week subscription, as my subscription has now expired, as due to my current health issues, I am having to remain self isolating, but I am most reluctant to sign up for a further subscription because of the service”

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Posted 3 years ago

“I am still waiting eagerly after my order was placed some time ago. I would like to when I can expect it. Thanks.”

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Posted 3 years ago

“I was not particularly happy with the service because many items that I wanted were out of stock. Also after ordering my items I was given no shipping confirmation or any indication of when they would arrive. I am still waiting on one. Some magazines also arrived slightly damaged.”

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Posted 3 years ago

“Still not had magazine...”

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Posted 3 years ago

“I haven't received any yet. Was hoping for the June issue as ordered before then”

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Posted 3 years ago

“Ordered my daughter a magazine as struggling to buy it in a shop due to shielding as disabled. The magazine is £3.99 and it cost £5.99 to order which I think is a little expensive but thought its OK as a one off. I then received an email for the next issue to be sent and it said 'take advantage of this excellent offer' and when I clicked to order the cost was £7.99. Which for a £3.99 magazine is disgraceful and I am not sure what is special about that offer!”

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Posted 3 years ago

“We ordered three magazines. We waited until halfway through April to order and as this magazine comes out on the 1st of every month we expected to be sent May, June and July’s edition. Instead we were sent April's, one we already had. My 8 year old ended up spending £21 of his pocket money on three magazines that cost £5 each and only ended up getting two. Unique magazine give no option for choosing which mag you want sent out first which is frankly ridiculous.”

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Posted 3 years ago

“Radio Times arrived on 15 June, was for week ending 12 June. Other magazines which are not date critical have arrived quite quickly! This has happened with both issues of Radio Times I have ordered!”

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Posted 3 years ago

“I have to keep emailing/phoning to complain that my tv guide hasn't arrived. I have to end up buying one elsewhere. You have my correct name and address so don't know why there is a problem. I shan't bother to resubscribe.”

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Posted 3 years ago

Hello, thank you for your feedback. I am sorry that 2 issues have not arrived. I can confirm we have added both of these issues back onto your subscription to compensate. This magazine is posted each Tuesday 1st class and is on its way by 11am with the Royal Mail. Like you have said the name and address is correct so it should be getting to you. It should arrive atleast by the Friday's post. As soon as the Royal Mail catch up on the volume of post it should arrive each Wednesday reliably. Please do keep is informed if any other issues do not arrive. Kind Regards

Posted 3 years ago

“I have recently subscribed to the magazine and am now told by a third party that publication has ceased. No news from you nor a refund. Poor service. Unacceptable..”

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Posted 3 years ago

Hello, Thank you for your feedback. As the magazine that was ordered is a publisher fulfilled order we only know it has ceased when they let us know. I can confirm that your order has been refunded on 5th June and we no longer sell this magazine. I am afraid at the moment there have been many magazines cease publication and as soon as we are informed they are removed from sale. Kind Regards Sarah

Posted 3 years ago

“Magazine i ordered is notcurrently being printed but i have not been advised of this by unique magazines. I found out myself by looking on the magazine website.”

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Posted 3 years ago

Hello, Thank you for your feedback. I am very sorry we have just been informed by the publisher that they are not printing at the moment. I am very sorry that we have not contacted you sooner. We are working with a small team and have had many magazines either cease, or pause production during this time. It is simply not possible to keep up with the volume of these at the moment. If you would like to cancel your order, please let me know and I will get this done for you. Please email sarah.johnson@uniquemagazines.co.uk Kind Regards

Posted 3 years ago

“Hard to know - not received a magazine yet!”

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Posted 3 years ago

Hello, thank you for your feedback. I regret to inform you that there is a delay in the next issue of this magazine. There is no date yet of when the next issue is due. This is one of the magazines we are currently informing our customers of. If you would like to cancel your order please email me on sarah.johnson@uniquemagazines.co.uk Otherwise you will get an email later this week, with the other subscribers informing you of the delay and your options. Kind regards Sarah

Posted 3 years ago

“We realised after this is just too expensive, works out to nearly double the cost,”

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Posted 3 years ago

Hello, thank you for your feedback. I am sorry the subscriptions are worked out on the average cover price of the magazine and then postage on the top. The cover price can vary from £3.25 up to £4.99. As most issues are considered parcels with the Royal Mail due to the bulky free gifts, this makes the postage quite expensive. If the order is no longer required, please let me know sarah.johnson@uniquemagazines.co.uk Kind Regards

Posted 3 years ago

“I paid for this weeks issue of What's on tv but haven't received it”

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Posted 3 years ago

Unique Magazines is rated 4.4 based on 7,436 reviews