“ordered the latest issue of Todays Railways, however it has not even been published despite being due out 2 weeks ago . I can understand the reason for the delay, but the web site gave the impression there was no problem ,hence I went ahead & ordered it. I would not have if I knew it was not going to be printed”
“Well I ordered it on 14th April and are devastated to be informed that the first issue I will receive is for 23rd may. Can’t you do better than this. It is a weekly magazine! When ordering it was never stated that I would have to wait that long. Almost six weeks from ordering to delivery isn’t very good customer service
Maureen Pickering”
“delivery, shocking, have had only 1 magazine so far which was late and the 2nd I am still waiting for 3 days late. Can't go out as I am 74 - very frustrating”
“Purchased a 3 month subscription 10 days ago but have not yet received any magazines have tried to query why or when I can expect to receive one but unable to get a response impossible to get through just a recorded message .”
“We ordered Take a break as we are confined to quarters. We were told last Wednesday that my magazine was being despatched that day. As of yet we have not received it. So not very impressed really.”
“Ordered for an elderly relative and I wasn’t aware how much the magazine actually cost in the shops.... I paid around £1:50 over selling price per issue. Not impressed and won’t be doing again”
“The magazines are not getting here on or near the date they should be,it’s very frustrating when I can’t see what’s on telly,I am 80yrs old and housebound.”
Hello, I can confirm that your magazine was sent on 8th April. It seems it was issue 16 that was sent. If this was not required, please let me know, sarah.johnson@uniquemagazines.co.uk It should arrive with you on Tuesday. There has been a delay with the post with the bank holiday weekend. Kind Regards
“Took to long for mag to arrive still waiting on one arrivingno contact to tell me whem item is to arrive not very impressed could have bought these in store quicker”
Hello, thank you for your feedback. I can confirm you ordered 'next' issue of two magazines. As soon as they came on sale, which were different days they were posted first class to you the same day. I am sorry that you felt disappointed with our service. Kind Regards Sarah
“I ordered five magazines only 3 have arrived. Payment still taken tried to get in contact understand it’s a difficult time but still no reply. Not sure about ordering again.”
Hello, thank you for your feedback. Please accept my apologies that your query has not been dealt with sooner. We are working with very limited staff during this time. I have checked your order and can see that only 3 magazines have been posted. I am very sorry that the other two 'next' issues you ordered did not activate. I will ensure they are posted out on Tuesday for you first class. They should be with you Wednesday or Thursday at the very latest. Kind Regards Sarah, Operations Manager
“I ordered four of the tv magazine for my dad. The first one arrived one week late, the second one has not arrived. I have been trying to cancel the order for the magazines as I assume it’s not arriving on time because of the pandemic. But I have emailed three times and heard nothing.”
Hello, thank you for your feedback. I am very sorry have not yet dealt with your query. We have very high volumes of messages at the moment and are working with limited staff due to the current Covid 19 situation. I can confirm that we have sent 2 issues. I am sorry that they have either arrived late or not arrived. Last weeks editions were posted out 1st class to ensure our customers received them on time. I am going to send you a private email regarding the cancellation. Kind Regards Sarah Operations Manager
