Hello, your subscription is due to start with issue 02. If you would like to start from issue 01 please email enquiries@uniquemagazines.co.uk and we will get it posted for you on Monday. Kind Regards Sarah
“As I have yet to receive the first copy of the magazine I have ordered or indeed any communication from Unique Magazines as to the dates when I can expect to receive copies I cannot rate this company or give a review of the service they offer. So far I am not impressed. They are obviously happy to take my money but not to provide any follow up customer service.”
“Bit disappointed as I thought the first LOL would have started with the February edition. This is for my granddaughter’s birthday on 12th February. I have already received one edition and I received an email today to say another edition has been sent out so that means she’ll have 2 before her birthday and only one more to come through the post. There should be a way you can ask when the subscription is to start from.”
Hello, thank you for your feedback. We are trying to develop an option for customers to select a starting issue. However, if you ever wanted to order in the future, you can contact us and we can start the subscription for any requested date. Sorry for any inconvenience caused. Kind Regards
“I ordered a magazine which was in stock, waiting why it's not coming, yet the payment has been taken off my bank account. So called them after a week, they informed me they don't have it its next week. I'm very disappointed as I ordered magazine in stock, not preorder and if they dont have ot they should not charge for it. Now I have to wait another week to know what's happening. I dont like fishy business.”
“Your system confuses the hell out of me! I ordered 4 magazine from you in November and December 2019 but after placing the orders I receive letters from Great Magazines.co.uk and from Subscriptions@mortons.co.uk about the same magazines. Who am I actually dealing with? PS. Still not received any Mags yet 8/01/2020”
Hello, thank you for your feedback. Both of the titles you ordered are actually fulfilled by our publisher partners, who you received the letters from. However, if you ever have any problems with your subscription, please contact us and we will get these resolved for you, missing issues etc. We work with a number of publishers to get the best prices possible for our customers. I am sorry for any confusion this may have caused for you. Fingers crossed you will have no problems with your subscriptions. Kind Regards
“Ordered a magazine, but was sent the wrong edition. I queried this and was told I would be sent the correct edition. A couple of days later I was told they couldn't supply the advertised edition. I did always receive quite quick replies to my enquiries and a refund, so I may have simply been unlucky”
Hello, thank you for your feedback. I am sorry for the trouble you encountered with your order. The particular issue number you ordered has not be distributed into the UK. All should be resolved with issue 03. Kind Regards
“I ordered one magazines on the 3 Dec, I needed it for the 12 Dec for a special occasion. Delivery in UK, around London. Well I didn’t get. 9 days later.”
Hello, Thank you for your feedback. I am very sorry that the magazine did not arrive. It was posted the next day via 1st class royal mail delivery. It should have been with you well before the intended time. As it did not arrive with you I will get a full refund processed for you. Please accept my apologies for your experience. Single issues are all posted first class and they should always arrive the next day. Kind Regards Sarah, Operations Manager
“We ordered a magazine last week for a year but we have no clue when we will receive it. In this case we can not rate you. Please let us know when our first Slimming World will arrive.
Kind regards”
Hello, thank you for your feedback. Your subscription will take approx 6-8 weeks to begin as it is dispatched directly from the publishers. Kind Regards
“Ordered a magazine subscription as a Christmas gift for my housemate. I ticked a box to say it was a gift. The website said it would take a few weeks for the first magazine to be sent. So I was really annoyed when the first magazine arrived in the post 3 days later. My housemate got home from work before me and opened the envelope. Christmas surprise completely ruined and now I have nothing to give her on Christmas day. Also, 3 magazines were sent out in the space of 1 week so they were old editions. Not at all happy.”
Hello, thank you for your feedback. I am sorry to hear you intended the order to start after Christmas. We do have a facility on the checkout for start after Christmas. I am afraid as the magazine was in stock the subscription was started straight away. I will extend the subscription by the number of issues sent and pause it until after Christmas for you. I am sorry for any inconvenience caused. If you do not wish the order to be paused, please get in touch with our customer service team. Kind Regards
“I ordered Daphne’s Diary as an 8 issue subscription. I had to chase the first issue ordered, and now I am still waiting for the Christmas edition. I have a feeling I will have to chase every issue, every month until my subscription is complete. And yet if you order directly from Daphne’s Diary, it costs slightly more but you get it really quickly. Not sure why Unique magazines can’t provide the same service?”
Hello, thank you for your feedback. I am afraid subscriptions for daphne's diary start from the next issue as standard. I will get a copy of issue 08 put in the post for you tomorrow. All of your next issues will be delivered before they are available to buy in the shops. I hope you enjoy your subscription. Kind Regards
Hello, your subscription is due to start with the next issue 01. If you wish it to start from 08 please get in touch and we can get a copy out to you ASAP. Kind Regards
“I ordered a product that was shown as in stock, and paid the money. 1 week later the product didn’t arrive so I chased asking when it would be dispatched. It was only then they told me that it was out of stock, and arranged a refund.”
Hello, I am very sorry for the experience you had. This is not our usual service and hopefully you will order from us again in the future. Kind Regards
Hello, thank you for feedback. After checking your orders I have discovered you have ordered both products. I have sent you an email to try and get this resolved for you asap. Kind Regards
Good Afternoon, Thank you for your review. I am pleased to tell you your subscription will start with issue 07 which will be dispatched very soon. You will receive an email when it has been sent. Kind Regards
