Unique Magazines Reviews

Name: Unique Magazines
Address: 2 Sands Industrial Estate Swalwell , ,, Newcastle Upon Tyne
Rating: 4.39

4.4 Rating 7,466 Reviews

84 %

of reviewers recommend Unique Magazines

Company Reviews

Metrics

4.4

Based on 7,466 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Write Your review

Tell us how Unique Magazines made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order yet to arrive. No eta. And you want feedback? At least let me know when to expect it.”

Helpful Report

Posted 4 years ago

“Have not received any magazines”

Helpful Report

Posted 4 years ago

“Unfortunately the magazine I ordered hasn't yet arrived. This is probably to do with the current crisis, so I am not concerned - yet.”

Helpful Report

Posted 4 years ago

“Still have not received the first edition of the Stern I purchased. Was not made clear to me when I made the purchase that delivery would happen so long after publication.”

Helpful Report

Posted 4 years ago

Hello, thank you for your feedback. So far we have posted two issues to you. The first on 16th March and the second on the 18th March. Please could I ask you to contact enquiries@uniquemagazines.co.uk on Wednesday if nothing has arrived yet so we can look into this further for you. Otherwise, your magazine will be posted once each week and there should be no issues. Kind Regards Sarah, Operations Manager

Posted 4 years ago

“The web site said that the current edition to the JACKDAW magazine was available which is the March/April edition and that is what I thought I was ordering. I was sent the Jan/Feb edition, which did not exactly please me because I have seen that one. Any chance of sending the real current edition?”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We did not receive the new issue until 10th March, which was 2 days after your order. The website would have shown the cover of the old issue. However, I will send out the current issue and sorry for any understanding. Kind Regards Sarah, Operations Manager

Posted 4 years ago

“I would love to write a review but am still waiting for my magazine.”

Helpful Report

Posted 4 years ago

Hello, thank you for your feedback. Your subscription is due to start with issue 03, which is due around Easter. It is listed on the site which issue this subscription will begin with. Issue 02 sold out within days of being on sale. Otherwise I could have sent you the current issue. You are guaranteed to receive all issues you are a subscriber and you should receive before they are on sale in the stores. Kind Regards Sarah, Operations Manager

Posted 4 years ago

“Cannot review as first order not yet received in Australia”

Helpful Report

Posted 4 years ago

Hello, thank you for your feedback. The first issue was posted out to Australia on 2nd March. Hopefully it has arrived by now. Please can you let me know if it does not arrive by 27th March. Send an email to enquiries@uniquemagazines.co.uk Kind Regards Sarah, Operations Manager

Posted 4 years ago

“I have not yet received my purchase. When can I expect it please? Thank you”

Helpful Report

Posted 4 years ago

Hello, thank you for your feedback. Your subscription is due to start with the new issue which goes on sale on 27th March. Please look out for an email from us letting you know it is on its way. Kind Regards Sarah, Operations Manager

Posted 4 years ago

“After having purchased quite a while ago and the money being taken from my bank, I have heard nothing.”

Helpful Report

Posted 4 years ago

Hello, thank you for your email. Your subscription is due to start with issue 03 which is due at Easter. Issue 02 sold out straight away otherwise I would have been able to send that for you. Kind Regards Sarah, Operations Manager

Posted 4 years ago

“I haven’t received my magazine yet.”

Helpful Report

Posted 4 years ago

“My review of Unique Magazines is poor/acceptable. I have been subscribing to Burda Style with Unique Magazines for some time now. My most recent order was wrong, I received two copies of the March issue, one being the last of six issues and the other the first of six issues. This was eventually sorted it following and phone call. The order before this was also attributed wrongly and when I chased it up I received two copies of the missing edition the second one was the German version. Again a phone call by me was required. I this occurs for a third time, I will be moving my subscription to another organisation. Staff where helpful, apologetic and pleasant on both occasions. Apart from these hiccups, the magazines have been received regularly and in good time. It is also nice to get a reminder when an issue has been posted.”

Helpful Report

Posted 4 years ago

“The delivery took more than a week (to the Netherlands) which is quite a lot when you think Autosport is distributed weekly.”

Helpful Report

Posted 4 years ago

“IV haven't heard a thing, would like to know where it's likely to arrive”

Helpful Report

Posted 4 years ago

Hello, your subscription is due to start with issue 02. If you would like to start from issue 01 please email enquiries@uniquemagazines.co.uk and we will get it posted for you on Monday. Kind Regards Sarah

Posted 4 years ago

“As I have yet to receive the first copy of the magazine I have ordered or indeed any communication from Unique Magazines as to the dates when I can expect to receive copies I cannot rate this company or give a review of the service they offer. So far I am not impressed. They are obviously happy to take my money but not to provide any follow up customer service.”

Helpful Report

Posted 4 years ago

“Bit disappointed as I thought the first LOL would have started with the February edition. This is for my granddaughter’s birthday on 12th February. I have already received one edition and I received an email today to say another edition has been sent out so that means she’ll have 2 before her birthday and only one more to come through the post. There should be a way you can ask when the subscription is to start from.”

Helpful Report

Posted 4 years ago

Hello, thank you for your feedback. We are trying to develop an option for customers to select a starting issue. However, if you ever wanted to order in the future, you can contact us and we can start the subscription for any requested date. Sorry for any inconvenience caused. Kind Regards

Posted 4 years ago

“I ordered a magazine which was in stock, waiting why it's not coming, yet the payment has been taken off my bank account. So called them after a week, they informed me they don't have it its next week. I'm very disappointed as I ordered magazine in stock, not preorder and if they dont have ot they should not charge for it. Now I have to wait another week to know what's happening. I dont like fishy business.”

Helpful Report

Posted 4 years ago

“Your system confuses the hell out of me! I ordered 4 magazine from you in November and December 2019 but after placing the orders I receive letters from Great Magazines.co.uk and from Subscriptions@mortons.co.uk about the same magazines. Who am I actually dealing with? PS. Still not received any Mags yet 8/01/2020”

Helpful Report

Posted 4 years ago

Hello, thank you for your feedback. Both of the titles you ordered are actually fulfilled by our publisher partners, who you received the letters from. However, if you ever have any problems with your subscription, please contact us and we will get these resolved for you, missing issues etc. We work with a number of publishers to get the best prices possible for our customers. I am sorry for any confusion this may have caused for you. Fingers crossed you will have no problems with your subscriptions. Kind Regards

Posted 4 years ago

“Ordered a magazine, but was sent the wrong edition. I queried this and was told I would be sent the correct edition. A couple of days later I was told they couldn't supply the advertised edition. I did always receive quite quick replies to my enquiries and a refund, so I may have simply been unlucky”

Helpful Report

Posted 4 years ago

Hello, thank you for your feedback. I am sorry for the trouble you encountered with your order. The particular issue number you ordered has not be distributed into the UK. All should be resolved with issue 03. Kind Regards

Posted 4 years ago

“Great service”

Helpful Report

Posted 4 years ago

“I ordered one magazines on the 3 Dec, I needed it for the 12 Dec for a special occasion. Delivery in UK, around London. Well I didn’t get. 9 days later.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback. I am very sorry that the magazine did not arrive. It was posted the next day via 1st class royal mail delivery. It should have been with you well before the intended time. As it did not arrive with you I will get a full refund processed for you. Please accept my apologies for your experience. Single issues are all posted first class and they should always arrive the next day. Kind Regards Sarah, Operations Manager

Posted 4 years ago

Unique Magazines is rated 4.4 based on 7,466 reviews