Thank you for your feedback. You ordered a next issue from us. I have checked the national database and this issue does not go on sale in the UK until 24th September. As soon as we receive stock your issue will be posted and we will send you an email to let you know it is on its way. Kind Regards
Hello, Thank you for your review. I am very sorry your magazine arrived damaged. That should not happen. Please can you get in touch and we can organise either a refund or a resend for you. Kind Regards
Hello, thank you for your feedback. The magazine you ordered gets sent directly from the publisher. It may take up to 6 weeks to receive the first issue. Kind Regards
“As I have been reminded to renew my subscription again, I did so last week as i am going away on holiday. To my surprise I received TWO of the same magazines in the post on Friday!!! Surely someone would have noticed and either let me know or I would really have assumed that the next subscription automatically follows on from the next?? I haven't had the problem in the past.”
Thank you for your feedback. I have now linked up your orders correctly for you and I have added an extra issue to your subscription to cover the duplicate issue. Thank you for letting us know. Kind Regards
“Buyer Beware! I ordered a subscription thinking it would be less expensive than buying in the local newsagent. I checked currency converter before ordering, and was still happy, but when I received my credit card statement the cost of the subscription is now almost double what I would normally pay by going to my local shop.”
Thank you for your feedback. Your subscription to Daphne's Diary includes postage to Australia. The cover price of the magazine is £5.99 and the postage is £4.01. I am afraid this is the cheapest price at the moment that we are able to offer. If you are not happy with the price please get in touch and your order can be cancelled for a small £5 admin fee. Otherwise, your first issue is already on its way to you. Kind Regards
“As I haven't actually received anything from you yet, I think this survey was sent far too soon. Not a good public relations exercise! It implies I should have, when I'm not expecting to receive anything this early.”
“I ordered inside soap special issue puzzles magazine but was sent the normal
Inside soap weekly mag which was nearly at the end of the week. I phoned re
Mistake and was assured the correct mag would be sent out. I am still waiting for this which admittedly could be due to Easter Bank Holiday. I hope to receive the correct magazine very soon”
Hello, I am very sorry the incorrect magazine was sent. We resent the correct one on 18th April and this should hopefully have arrived with you by now. Please get in touch if it has not. Kind Regards
“I had a subscription for 1 year and after receiving only 3 issues
today I got an e- mail saying the last issue was dispatched 4 days ago.
I am still waiting”
Hello, Thank you for your feedback. I am happy to inform you that your first issue was posted to Australia on 11th April. It should hopefully be with you shortly. Kind Regards
“I ordered a magazine prescription, but apart from seeing, that the money was deducted from my account I never got a reply with a confirmation about my shop and when I could expect my first magazine, so nothing personal at all. I find that extremely poor customer service. I ordered it on the weekend, but even the following week or the week after I didn’t hear anything I just hope, everything is working out and I will get my magazines for the whole year”
Thank you for your feedback. I have resent your order confirmation, which you should have received straight after placing your order. I can confirm your subscription will begin with issue 03 - which will be dispatched by Friday hopefully. You will receive an email to let you know it has been dispatched. If you need any further assistance, please get in touch via enquiries@uniquemagazines.co.uk Kind Regards
“Unfortunately, also this, the second magazine was so porly packed it was damaged when I received it. I wrote to you about this problem when the previous issue arrived and you promised to improve the packaging. I have re-order the subscription but am starting to regret it. If I buy it in a shop it will look nice.
So, I would like to know how you will make sure I will get a pristine magazine next time. Because I must say, I do not think that is to ask for too much.
Regards
Urban Andénius Skeppstedt t”
Thank you for your feedback. This is not acceptable for you to receive two damaged magazines. I greatly appreciate your feedback in order to improve our services for our customers. I have put another copy in the post today for you. I can assure you the next issue will be bubble wrapped for postage. I have changed our postage system outside of the UK in response to your review and hopefully this will resolve these issues. Please let me know when the other copy arrives if it is in better condition. I really hope it is. Kind Regards
“I haven’t as yet received my 1st magazine despite it being out in the shops, rather disappointing. When I look at my order status on my account it shows nothing despatched, if I’d known I wasn’t going to get my magazine I wouldn’t have bothered with a subscription I’d have just bought it from the shop 🙁”
Good Afternoon,
Thank you for your feedback. Daphne's Diary subscriptions start with the next issue. This can take up to six weeks for subscriptions to start. (This is listed within the magazine on the subscription page) I can confirm your subscription will commence with issue 03 which goes on sale on 16th April. If I had stock remaining of issue 02 I would have been happy to send it to you. However, it sold out 2 weeks before the on sale date. Kind Regards
“I was expecting the item to come in a sealed envelope and not for all to see it’s contents, I was given assurance that they would be discreet.........not the case, can you please rectify this”
“Last year i purchased a double subscription to Daphne's Diary. One for me and one for someone else. These mags only come out every other month, so when i got mine, i got 1 mag instead of 2. So i rang up and politely told them, they apologised and resent one out. This went on for the next 4 issues! i kept receiving 1 mag instead of 2 that i paid for. So for the 4th time i rang up again and i was told it was to do with the packers in their warehouse.
I think the lady on the phone was getting peeved off with me ringing up every issue time, so she said if i didn't get a magazine in the post (which i'd paid for and was due) the following week, then she would ADD it onto the END of my subscription. This is the only reason i'm giving this 2 stars because customers should get what they pay for. A mistake is fine by me, but to let it go on for the next 4 issues is just irresponsible. It clearly says 2 issues on the front of my mag page but i've never had 2 at the same time. Hopefully my next one i'll get both of them but i shouldn't have to keep ringing up to chase it when they've already been told.
The customer service on the phone is very good, they answer quickly and try to help, but my problem never seems to get sorted which is why i've given it 2 stars.”
Thank you for your feedback. We have been looking into this over the past few issues of Daphne's Diary and have now completely changed the whole packing process for this magazine's press stream. You are right it is not acceptable for the number of times you have only received one copy instead of two. The press stream is happening today and I will ensure you get the two copies. I am also sending you 2 copies of the 2019 diary as an apology. Kind Regards
