“Ordered my daughter a magazine as struggling to buy it in a shop due to shielding as disabled.
The magazine is £3.99 and it cost £5.99 to order which I think is a little expensive but thought its OK as a one off.
I then received an email for the next issue to be sent and it said 'take advantage of this excellent offer' and when I clicked to order the cost was £7.99. Which for a £3.99 magazine is disgraceful and I am not sure what is special about that offer!”
“We ordered three magazines. We waited until halfway through April to order and as this magazine comes out on the 1st of every month we expected to be sent May, June and July’s edition. Instead we were sent April's, one we already had.
My 8 year old ended up spending £21 of his pocket money on three magazines that cost £5 each and only ended up getting two.
Unique magazine give no option for choosing which mag you want sent out first which is frankly ridiculous.”
“Radio Times arrived on 15 June, was for week ending 12 June. Other magazines which are not date critical have arrived quite quickly! This has happened with both issues of Radio Times I have ordered!”
“I have to keep emailing/phoning to complain that my tv guide hasn't arrived. I have to end up buying one elsewhere.
You have my correct name and address so don't know why there is a problem.
I shan't bother to resubscribe.”
Hello, thank you for your feedback. I am sorry that 2 issues have not arrived. I can confirm we have added both of these issues back onto your subscription to compensate. This magazine is posted each Tuesday 1st class and is on its way by 11am with the Royal Mail. Like you have said the name and address is correct so it should be getting to you. It should arrive atleast by the Friday's post. As soon as the Royal Mail catch up on the volume of post it should arrive each Wednesday reliably. Please do keep is informed if any other issues do not arrive. Kind Regards
“I have recently subscribed to the magazine and am now told by a third party that publication has ceased. No news from you nor a refund. Poor service. Unacceptable..”
Hello, Thank you for your feedback. As the magazine that was ordered is a publisher fulfilled order we only know it has ceased when they let us know. I can confirm that your order has been refunded on 5th June and we no longer sell this magazine. I am afraid at the moment there have been many magazines cease publication and as soon as we are informed they are removed from sale. Kind Regards Sarah
“Magazine i ordered is notcurrently being printed but i have not been advised of this by unique magazines. I found out myself by looking on the magazine website.”
Hello, Thank you for your feedback. I am very sorry we have just been informed by the publisher that they are not printing at the moment. I am very sorry that we have not contacted you sooner. We are working with a small team and have had many magazines either cease, or pause production during this time. It is simply not possible to keep up with the volume of these at the moment. If you would like to cancel your order, please let me know and I will get this done for you. Please email sarah.johnson@uniquemagazines.co.uk Kind Regards
Hello, thank you for your feedback. I regret to inform you that there is a delay in the next issue of this magazine. There is no date yet of when the next issue is due. This is one of the magazines we are currently informing our customers of. If you would like to cancel your order please email me on sarah.johnson@uniquemagazines.co.uk Otherwise you will get an email later this week, with the other subscribers informing you of the delay and your options. Kind regards Sarah
Hello, thank you for your feedback. I am sorry the subscriptions are worked out on the average cover price of the magazine and then postage on the top. The cover price can vary from £3.25 up to £4.99. As most issues are considered parcels with the Royal Mail due to the bulky free gifts, this makes the postage quite expensive. If the order is no longer required, please let me know sarah.johnson@uniquemagazines.co.uk Kind Regards
Hello, The title you ordered is sent directly from the publisher. I have requested Jessica to find out the start date for you. As soon as she has the information she will be in touch. Kind Regards Sarah
“Magazine and payment made 3 weeks ago and no sign of it. According to my order it has not been sent and no reply to my emails. I know it is difficult times but an order made later was completed within a week.”
Hello, I am very sorry you have not had a reply. I have just searched our email system using your email and cannot locate any. I have requested Jessica to give you a call to get this resolved for you. Kind Regards
“I made payment about 3 weeks ago for my magazine and still havent received anything. Tryed to talk to someone and theres no answer so I feel completely scammed!”
