Hi, Sorry to hear this. I am aware you were missing an issue of your magazine and so I resent this for you. I am sorry that I resent the incorrect issue of Victoria magazine and can confirm I spoke with you today, resulting in me extending your subscription for the mix up. I do hope this is okay. Thanks for the feedback, Ellie
Hi , I am sorry to hear this. I will get the current issue 07 dispatched today for you, 1st class. Please allow a maximum of 6 working days for it to arrive with you. I do hope this is okay and I apologise for any inconvenience caused. Thanks, Ellie :)
Hi, I am sorry to hear this. The next issue is due on the 11.03.2021. I do hope this is okay and If you do not wish to wait, please contact me via my personal email; ellie.purvis@uniquemagazines.co.uk I appreciate your patience. Thanks, Ellie :)
Hi, I am sorry to hear this. You selected issue 74, which is due to be dispatched tomorrow, 1st class. This will be with you in no more than 6 working days. I do hope this is okay and I apologise for any inconvenience caused. Thanks, Ellie :)
Hi, thank you for your review. I can confirm that compensation for both situations have now been dealt with via phone call. I apologise for all inconvenience caused. Please do keep us updated with deliveries. Kind regards, Jessica.
“It would seem looking at my invoice, I have purchased 13 issues for £28 which is more than £2 per issue. The magazine from Morrison’s is 75p. Not good value for money and I won’t be buying a further 3 months”
Hi Nigel, thank you for your review. I can confirm that in the shops this would appear a lot cheaper for a singular issue. However, as this is purchased online and will be delivered to your home - there is an increase in price. This is to cover 1st class postage for 3 months. Unfortunately we are unable to do this cheaper at this moment in time. I'm sorry to hear you won't be renewing. we apologise for all inconvenience caused. Kind regards, Jessica
“I waited three and a half weeks to receive my issue of Focus which was ordered on 11/2/21. I did not bother to read beyond the editorial on page 1. Thinking (misguidedly) FOCUS to be a compact version of Der Spiegel, I toyed with the idea of taking out a subscription. However, I have no interest in reading such bigoted ideas about Socialism as expressed by the FOCUS editor. His magazine now resides in the 'Papierkorb'. I shall use it for firelighters.”
Hi Martin, thank you for your review. I am sorry that you did not enjoy the magazine, unfortunately we are not the publishers of this title so cannot comment on this. However, please may you feedback upon the service such as ordering and delivery? I apologise for all inconvenience caused. Jessica.
“I recently took out a subscription to Country Living Modern Rustic at a cost of £30.80. This equates to £15.40 per issue. There are only 2 issues a year and I can buy them singly from Hearst at a cost of £12.99 including postage, which is the cover price in the shop. Therefore, I won’t be renewing my subscription as ,in my opinion, it should be cheaper than shop cover price. I feel a bit cheated.”
Hi, I hope you are well. Our prices are worked out manually by a colleague in which we must consider; the cover price of the magazine, the weight of the magazine, as well as the postage and packaging. The price may be cheaper through hearst, as they actually publish the magazine, meaning they can offer it for a significantly lower price. I apologise once again and if you need any assistance, please let me know. Thankyou so much for the feedback. Thanks, Ellie :)
Hi Ann, thank you for your review. We do apologise for the time it has taken for your order to be set up. This usually can take 4-6 weeks, we apologise it has been longer than this. Hopefully the rest of your subscription experience with us is better. If there is anything else I can help with or any suggestions, please email me jessica.austin@uniquemagazines.co.uk
“Not what I was expecting at all. The variety of articles are much the same and not the individual rustic designs I was expecting. All very samey samey. Disappointed in my purchase.”
Hi Debra, thank you for your review. I apologise you did not enjoy the magazine you had purchased. We are not the publisher of this magazine and therefore cannot help with this. But we would like to know what you thought about the delivery times and experience you've had whilst purchasing with Unique Magazines. We can offer a refund for this purchase, but would request you return this to us. If you would like to hear more information on returning a product, please email me jessica.austin@uniquemagazines.co.uk Kind regards, Jessica.
“Having signed up to 12 copies and paid in advance I’m upset that I haven’t received anything in 3 weeks. Only compensation was for an extra copy to be added on at the end of my 12 issues and the onus is on Brexit! Sorry not good enough an excuse for me. I can only wait and hope that my issue eventually arrives!”
Hi Anna, thank you for your review. Unfortunately no issues of this are coming into the UK unless a company is working directly with the publisher. This is completely out of our control and is due to Brexit - we are having problems with all our international magazines. Regarding an issue that was sent out, but not received - I can confirm this was resolved with my colleague Ellie. If you have any further feedback or problems, please email us at enquiries@uniquemagazines.co.uk
“I was charged twice for the magazine as the operated said that my card had not gone through. Checking with my bank it had. How come then after contacting again it took days for the refund to come through but only seconds for you to receive it?”
Hi Beverley, thank you for your review. I can confirm that we had to allocate this duplicate payment and then authorise this with our manager. The refund was processed 4 days after this and we can only apologise if this was an inconvenience for you. If you have any further feedback regarding the service, please do not hesitate to contact me on jessica.austin@uniquemagazines.co.uk - Jessica.
“Started my subscription in January for a weekly TV magazine. Emails state the magazine is despatched on a Tuesday, but, for the second time in a month, it still has not arrived by Friday. I want it for the weekend viewing - otherwise it's not worth having.
One week it didn't arrive at all (subscription has been extended).
I accept it could be Royal Mail at fault. Would first class post solve this problem? Very disappointed to date.”
Hi Pamela, thank you for your review. Please let us know if you are having any delivery problems - you can email me here jessica.austin@uniquemagazines.co.uk - hopefully we can work to a resolution where we can get 5 stars! Kind regards Jessica
“I have given a poor as the recipient of my gift (Rolling Stone Magazine) has still not seen a copy and it is the 20th of January tomorrow. When do you think he might get his first copy? Thanks”
“I live in Denmark and have bought a subscription a month ago, and have not received anything yet. I know you have corona-troubles, but the funny things is, I have bought several other things from the UK in the meantime that arrived without delay, so I have no understanding of why you can't get things here faster.
If only you would send me updates on the status of my magazine and shipment that would feel much better, but I have no idea if it will arrive tomorrow or if you are sending it at all :(”
“Unfortunately my experience has not been a good one.
I ordered three months supply of Artists Magazine, a US publication.
Month 1: I received a copy of Artists Magazine
Month 2: I received a copy of The Artist [a UK publication}
I phoned Unique and explained I had received the wrong title, and that I did not like The Artist magazine.
Month 3: - Guess what ! Unique have again sent me the wrong magazine.
Life is difficult at the moment for everyone. But I paid for something that I am not getting. My husband and myself are vulnerable to coronavirus and rely on home delivery of everything we need.
I can’t face phoning Unique again and having to explain it all over again.”
Hi, I am extremely sorry to hear you experienced this. I have dropped you a personal email, to resolve this so we can come up with a resolution which benefits you. I do hope this is okay and I apologise once again. Thanks, Ellie Purvis :)
Hi, sorry to hear this. It seems you requested the February 2021 issue of 'Collectible Automobile' which is due on the 15th of January 2021. Please drop me a personal email: ellie.purvis@uniquemagazines.co.uk if you have any specific questions regarding your order. I will resolve these for you if needed. Thankyou, Ellie Purvis😊
Hi, I am sorry to hear this. Issue 69 was dispatched on the 7th of December 2020 and issue 70, on the 9th. They should definitely be with Mr Bradley by now and I apologise that he has not recieved these. I have sent you a direct email to resolve this and I apologise again for any inconvenience caused. Thanks, Ellie Purvis😊
