Universal Tyre & Autocentre Reviews

Name: Universal Tyre & Autocentre
Rating: 4.87

4.9 Rating 1,466 Reviews

97 %

of reviewers recommend Universal Tyre & Autocentre

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4.9

Based on 1,466 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Universal Tyre & Autocentre 1 star review on 18th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I came into the Colchester store on the off chance that they might be able to help me. The staff were wonderful and explained to me the problem with my tyres, tracking and brake pads and they were happy to sort me out, there and then. The brake pads were not in stock and so rather than asking me to wait an hour and a half, someone picked them up for me. I could not be more delighted with the service at this garage.”

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Posted 8 years ago

“I visited your Chelmsford branch, the first time since you reniewed the building as was met by a really enthusiastic guy. I had a puncture in a disabled buggy tyre, not a massive job, but this guy was so helpful, and although it might need a new tube he would check the existing tube and if he could fix it he would telephone me shortly to confirm it was done or it would need a new tube which could take a couple of days. He rang me within an hour and a half to say the existing tube had been repaired and I could come and collect it. On arrival the tyre was waiting in reception, the bill was only £10 I was delighted with the great service and the charge, but particularly the service, and the way I had been treated. Universal you are great it's a pity you can't get this sought of customer care every where. Well done and I will be back”

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Posted 8 years ago

“Well I came for my mot today and it failed, a bit disappointed because I came before and it passed. All in all the disappointment. .. it was fixed. I am happy the men looked after the lady.”

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Posted 8 years ago

“Matt was very helpful and quick at changing my flat tyre and also did a full inspection of the rest . Very friendly and professional service I will definetly use again and recommend to others thanks.”

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Posted 8 years ago

“Called up to request a price on a full service at Thurrock branch, Joe gave me the price ran through what that included and had a space the same day, 15 mins later i dropped my car off and went back to work got a call when was ready everything was tip top at £145 for a full service was over the moon with it. Really helpful, polite and great customer service. Even talked me through a couple things about the car. Will defo use again”

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Posted 8 years ago

“Very happy with Rob and James - friendly and fast service at the Chelmsford branch for 2 new tyres. Website needs updating though as Billericay branch (where I assumed I was travelling to after phoning a Billericay number) no longer exists.and had to travel to Chelmsford instead. Otherwise 5/5”

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Posted 8 years ago

“Fantastic service by Chelmsford and rob really help in dealing with my brakes and tyres previously. Will now come back for serving and not knowing what great value and service I have had from rob at the Chelmsford branch. Thanks a lot”

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Posted 8 years ago

“Arrived at the Thurrock branch met the manager Joe and hisTeam a happy bunch of guys, while having a cup of tea in the lounge they fitted 4 new tyres in 30 minutes and I was on my way. A very slick operation guys thanks a lot, I shall return with another car.”

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Posted 8 years ago

“This is the second time Ive , used Rob and his team this year . I am restoring a very expensive classic motorcycle but when it came to fitting tyres to the newly repainted and very rare wheels it seemed that nobody could do it . The Universal boys stepped up to the plate ! Superb job and not a scratch . I said it wasnt a hurry but they sorted in in 24 hours . Grand lads and courteous to boot . (pun intended) Jack”

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Posted 8 years ago

“My husband has used Universal previously, so when I discovered I had a nail in my Triumph Street Triple rear tyre I phoned up the Dartford centre. Rob was very helpful and said he may be able to fix it depending on where the nail is rather than just replacing the tyre. Im all for saving money at the moment this was music to my ears. Rob gave my bikes tyres a thorough looking over and advised that while the back tyre was fine and could be fixed but I should consider the front being replaced and have it matching the rear. Having only passed my test a few weeks previously it was reassuring that I was receiving good advice. Both tyres were all done and I was back on the road (carefully) within the hour. Big thank you to Rob and Lee for their hard work, for answering husbands bike maintenance queries and generally being nice guys who didn't mind me hovering. I had a great first experience with Universal in Dartford at the weekend and saved me from missing out on my first Brighton Ace Reunion Burnup!!!!”

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Posted 8 years ago

“I have just had two tyres replaced at the Chelmsford branch and I was impressed with the Friendly helpful staff who explained the choices of tyres available instead of trying to sell the most expensive ones, and I have never had two tyres changed so fast.”

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Posted 8 years ago

“They were very good and we know where to go. We have now got clean and new tyres”

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Posted 8 years ago

“Regret I rarely have reason to praise service received from retailers. However the abilities of your manager WHI MINSL at your Croydon Branch yesterday and today had me revisiting the best standards of customer care of yesteryears. Having a desperate need for a tyre replacement for a tyre written off my first approach to the branch resulted in advice that a specified Uniroyal tyre was not in stock, but would be ordered for Monday delivery; . After me making a number of phone calls to clarify what was(or not ) happening I was advised that the Uniroyal product was not scheduled for delivery on any near future date. My luck and temper improved enormously when the phone was answered by Mr WHI who confirmed the situation related to Uniroyal tyres, asked me for accurate information related to my tyre problem, spare tyre being used ,size required and tread pattern. He immediately offered a choice ; Goodyear or Avon. He invited me to visit the branch straight away , although it was approaching closing time, reviewed the points made during our phone conversation , clarified pricing,covered a number of safety factors posed by me related to new tread patterns, invited me to return the following morning when the new tyre could be fitted to my vehicle. Not to prolong this review your clearly have a young man here who besides being personable, is knowledgeable in terms of your product range and prices and is capable of turning "problems into opportunities" - he did in my case - he sold me a tyre! He is also clearly aware that the wages of all members of your organisation are paid by the customers- less customers less employment. KEEP HIM AND USE HIM!! My qualifications for comment?? - once upon a time I was employed to train staff to enjoy their work by keeping customers happy in the retail oil industry.”

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Posted 8 years ago

“Very friendly staff Efficient and quick service”

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Posted 8 years ago

“The staff at the Chelmsford branch (Springfield Rd) were fantastic on Friday the 19th. From the first phone call to the moment I left the centre the customer service was outstanding. They came out to me and put my spare on for me (I wasn't far from the centre) which was so kind of them and a huge help. On arrival my vehicle was dealt with immediately. While I waited staff engaged politely and continuously making me feel like a valued customer. When I got back into my vehicle the staff had put back all of my belongings correctly into my boot over my spare. Something I didn't expect but its the little things that make a big difference. I wont hesitate to recommend the team at Chelmsford. They were superb. Thank you for a fast and effective service. I am very impressed.”

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Posted 8 years ago

“Got a replacement tire due to my heavily worn flat at the Greenwich branch. Terry did the 4 wheel alignment to fix up the tire wear problem that should have been noticed by the vw dealer the month before!”

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Posted 8 years ago

“Went into the Springfield Road Chelmsford centre, with my spare on the car and my flat in the boot, the guys checked my wheel repaired the damaged valve. Put the wheel back on and stored away my spare and put all my boot back to rights. And all no charge!! What a service!!”

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Posted 8 years ago

“Plaistow staff are fantastic! They were quick and friendly. They will always be my number 1 garage”

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Posted 8 years ago

“I have always enjoyed good advice and friendly service at the Staines branch - whether for a set of tyres for my AMG or an MOT on my wife's Toyota. Many of the team have been working there for many years, which helps build confidence and customer loyalty.”

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Posted 8 years ago

“visited Joe At thurrock after a very helpful telephone conversation, Having been in the motortrade myself for over 30 years I have always avoided places such as this as in the past they always seemed to try tuck you up. I was very pleased with the service received, very professional, (not expected to be honest) I had two new tyres and tracking on my girlfriends fiesta. The work seemed to take a bit longer that I usually get at my local private tyre garage but thats just me being impatient. Overall very happy and would certainly recommend them”

Helpful Report

Posted 8 years ago

Universal Tyre & Autocentre is rated 4.9 based on 1,466 reviews