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UpTrade Reviews

4.5 Rating 951 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

4.5

Based on 951 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

UpTrade 5 star review on 4th November 2021

UpTrade 5 star review on 4th November 2021

UpTrade 5 star review on 5th September 2021

UpTrade 5 star review on 29th August 2021

UpTrade 5 star review on 4th January 2021

UpTrade 1 star review on 15th December 2020

4

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent them a phone is great condition and the offer was changed. I was not thrilled about it. However their customer service department reached out to me explained the issue and that it could have even happened during shipping. ( make sure you package your phone well) He gave me a revised offer, agreeing that the phone was not perfect or brand new but was in very nice condition. I feel like everyone won. Thanks.”

Posted 3 years ago

“Super clear cut review here. I have an iPhone X 256 gig on Verizon that since day one has had a screen protector on it and lived in a carbon fiber case. I was offered $330 for it by uptrade. They ran out of boxes for me to send my phone in so I dug out a box and sent it in myself. They received it and told me my screen was “defective” and they’d give me $110 for the phone. I asked what was “defective” about the screen and they refused to answer multiple times via email and straight up ignored phone calls. I told them to just send my phone back. 2 weeks later, I get my phone, run tests on the screen and it is fully functional and operating normally. Just for giggles, I took it by Apple and had them check it. The screen is fine. They just didn’t want to pay the quoted price for my flawless phone, end of story. Needless to say, I have lost trade in value of my phone because of these scam artists. Lesson learned.”

Posted 3 years ago

Hi Tayt, I'm sorry you did not have the greatest experience using our service. The issue was not that we did not want to pay the full amount, we will pay exactly what we offer for the exact condition of the device 100% of the time. Your device in particular had what is referred to as "Screen Burn" or "Ghosting" on the lower left hand side of the panel. This is a defect in the screen itself. This is not to say that the device is not functional per se, but it can not be sold as is on our website. It significantly reduces the value when these devices have this issue. As you can see, we have plenty of satisfied customers that received their offer in full as expected. We are in no way trying to scam any of our customers. We hope to use this case and we will learn how to better describe these scenarios to set better expectations for our customer in the future. Once again, apologies for your less than stellar experience.

Posted 3 years ago

“Transaction was extremely quick easy and was kept updated every step of the way. 100% would recommend to anyone thinking of selling their items.”

Posted 3 years ago

“Sent my phone in. They changed the offer so I requested my phone back. They do not respond to emails or answer their phone. No way to communicate with them. I would never use them again.”

UpTrade 1 star review on 1st December 2020

Posted 3 years ago

Hi Adam, Thank you for your review. Unfortunately I have to disagree with your post. I looked through your communication history and see that you just sent in a request to have the device sent back. (Which was done in a prompt manner) We have open lines of communication in the form of e-mail and voice. At this time, we are only responding to voicemails via calls due to office restraints involving COVID-19. You sent us a phone stating that there were no scratches on screen. The image that has been uploaded was taken directly from the unboxing video to show the condition in which it has arrived. It clearly shows that the scratches are indeed on the screen and they are quite significant. We understand that everyone may have their own interpretation on what scratches and faults may be, but we try very hard to stick to simple guidelines for selling and buying. We hope this helps to clear some confusion on what happened. We would also like to thank you for trying our service. Best wishes.

Posted 3 years ago

“Ordered an Iphone X for only around $400. It works perfectly, no visible scratches or any issues with it running, and I’ve had it for a while now. Their inspection process must be very good, they even send a video of your phone being sanitized and packaged.”

Posted 3 years ago

“After mailing my iPhone XS to UpTradeIt, I was kept updated once they received it and a couple of days ago received my eCheck. I just deposited the check. I also got the best price for my iPhone! Great doing business with them!”

Posted 3 years ago

“Horrible customer support. Purchased an iphone X on 8/20. Received the phone but could not even setup the phone because the screen would jump around. At one point could put in a passcode, but then was unable to enter the passcode again because of the problems with the screen. Initiated return 8/27. They received the device by 9/1. Said they needed the passcode. Gave the passcode. Then they said they couldn't enter the passcode because of the screen. Said they would send the phone out for repair. Called multiple times, emailed multiple times. Still no refund and is now 10/5.”

Posted 3 years ago

Hi Kevin, This was a very unfortunate circumstance and we tried to keep you in the loop along the way. The repair of the device did take some time, and we understand that this was not the easiest option for you. As a small company, every little bit counts and we understand that our customer service needs to be above all. With that being said, I am sorry that you had to wait and we will figure out a better solution for this problem in the future. Your refund has been processed today. Thank you for understanding.

Posted 3 years ago

“I Ordered a refurbished iPhone 7. Charged it over night, set it up in the morning, and within an hour the charge dropped down to 30%. I did everything suggested by Apple experts, but still, the phone would get very hot, lose it's charge and die. I was happy we could buy another one and receive credit from the malfunctioning phone upon returning it. But, before we could even send the first phone back, the second iPhone 7 arrived. It started off functioning slowly, and then it would get very hot, and lose battery life very quickly just like the first phone. So now what? Do I have to buy a 3rd phone and go through this again? All these lovely staff people apparently tested and inspected these phones, but this could not be a thorough inspection. They look good, and seem nice, but there's no way the inspection process involves turning the phone on for half a day, adding apps, and actually using the phone, sending texts, etc. Now what? I did pay for the 90 day warranty on each phone, but do I get my money back?”

Posted 3 years ago

“I was a very frustrated when I received my order because I paid an extra $60 for my iPhone to be unlocked and when I received my order the iphone was locked and I had a really hard time getting the phone to be unlocked so I could use my previous SIM card on it. The sound is also really quite on this phone but that might just be that way on all older iPhones idk.”

Posted 3 years ago

“You got what you purchased. It was fast delivery. Great comfy to work with with a 30-day return guarantee.”

Posted 3 years ago

“The phone arrived a daily early and in perfect condition. Looked brand new. Worked perfectly. My daughter is happy and I’m even happier with the price I paid!”

Posted 3 years ago

“I got exactly what I ordered, quickly, at a good price. Very pleased!”

Posted 3 years ago

“I found this company via Google when I wanted to sell an older iPhone 6S. The original offer for the phone was $48 since it was in mint condition. The process of sending in the phone was very easy after registering and answering some basic questions, including free shipping. After a few days, I received a "text" with a Vimeo attached which showed the entire process of them opening the box that was received; unpacking and then inspecting the phone, including turning it on, etc. Very cool and made the process very credible. The kicker is that once they inspected the phone, my offer actually INCREASED to $59.00 since it was an unlocked phone. I trust this company wholeheartedly and commend them on the level of communication throughout the process Highly recommend!!”

Posted 3 years ago

“very happy with my purchase, the phone was exactly like they said it was perfect condition and works great.....will definitely use them again if needed!💖”

Posted 3 years ago

“Very easy to work with UpTrade. Phone shipped out fast and was exactly as described. Very easy to sell my old phone. Received my check in the exact amount I was quoted within the time frame UpTrade said I would receive it. Would definitely recommend and use again.”

Posted 3 years ago

“I complain about my phone being always hut when am using it or charging it.”

Posted 3 years ago

Hi Wale, We are disappointed to hear that your new device is giving you trouble, but we are here to help in anyway we can. A supervisor will be reaching out to you shortly to further assist you with your device. Thank you!

Posted 3 years ago

“Very good experience with you. I'm recommend you all my family and friends, thank you.”

Posted 3 years ago

“I love up trade”

Posted 3 years ago

“Phone took 11 days to arrive. I had to buy another. I would NEVER recommend this company. I needed a phone quickly which was promised but it came so late. Totally disappointed”

Posted 3 years ago

Hi William, Thank you for providing feedback on your experience. Unfortunately the current pandemic has caused unreliable and inaccurate shipment and delivery times with the Postal Service. We have since then transitioned to FedEx to handle our shipment needs to prevent any further issues for our customers. We would be more than happy to offer you a full refund for your purchase with the return of the device to our facility. Please check your email for further instructions. Thank you!

Posted 3 years ago

“The phones front camera was broken when I got it, it is unable to connect to the network, and can only b used on wifi. Contacted customer support, and never heard back.”

Posted 3 years ago

Hi Becky, We sincerely apologize for your our lack of response to your email. One of our supervisors has been trying to get in contact with you to make this right. Please give us a call to (972)-833-0136 at your earliest convenience. Thank you!

Posted 3 years ago

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UpTrade is rated 4.5 based on 951 reviews